FareObuddy: most-reported complaints
Automated analysis of 262 public Trustpilot reviews published 2023-08-24 to 2025-11-05. TrustScore 4.9 from 10,311 total reviews — see the Trustpilot page. Quick answer: is FareObuddy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 34% of the 55 complaints identified. Billing errors are the second most frequent issue, cited in 26% of complaints, with a rising trend noted. Support unhelpfulness and overcharging are also common, each appearing in 22% of the reported issues.
How to reach FareObuddy
These are the contact details FareObuddy publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 6313090576, email [email protected], address 371 HOES LANE SUITE 200, PISCATAWAY, New Jersey, 08854, US.
The company claimed its Trustpilot profile on 2019-03-13, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-09 — more than six months ago. Trustpilot ranks it 11 of 199 in Travel Agency. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 75% of this company’s 55 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (121 reviews record both dates).
What their policy promises
support availability: Monday to Sunday
“We are available to provide customer support on all days from Monday to Sunday.”
support availability: phone or email
“If you have any questions about this Privacy Policy or need assistance, you can reach us by phone or email”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 99 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 99 company replies to negative reviews analysed, 14% engaged with the specific problem and 84% were generic templates.
Review provenance: 150 company-invited reviews in the recent window average 4.88★, while 50 organic (uninvited) reviews average 4.74★.
72% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 34% of this company’s complaints vs a 18% median across 87 ranked companies in its sector.
Review velocity: 17 of this company’s 10,311 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about FareObuddy?
Misleading pricing
19 reports · 34% of complaintssteady“charged undisclosed booking fees.”
The company replied on 2023-08-29: “Hello Todd, We deeply regret your inconvenience while booking with us. Please provide your details such as Transaction/Booking ID, Passenger Name, and Email ID. This will help us resolve this issue…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Completely unaware I was directed to a third party vendor, in a crisis at the airport after orig flight cancelled, then told I must pay additional fee”
The company replied on 2025-09-02: “Thank you for contacting us. Your satisfaction as a passenger is important to us, and we will do our best to assist you. We received your request and we are working on the same, So we request you to…”
Our classifier read this reply as a template response.
“THEY CHARGED MY ACCOUNT WITH $562.67 WHICH HAD NOTHING TO DO WITH ALASKA”
The company replied on 2025-08-11: “Thank you for contacting us. Your satisfaction as a passenger is important to us, and we will do our best to assist you. We received your request, and we are working on the same, So we request you to…”
Our classifier read this reply as a template response.
Billing errors
14 reports · 26% of complaintsrising since 2025-03“I was misinformed and charged twice.”
The company replied on 2025-08-27: “Thank you for taking the time to express your concerns. We regret any inconvenience you may have experienced. We would appreciate the opportunity to understand your experience better so that we can…”
Our classifier read this reply as a template response.
“THEY CHARGED MY ACCOUNT WITH $562.67 WHICH HAD NOTHING TO DO WITH ALASKA”
The company replied on 2025-08-11: “Thank you for contacting us. Your satisfaction as a passenger is important to us, and we will do our best to assist you. We received your request, and we are working on the same, So we request you to…”
Our classifier read this reply as a template response.
“charged $88.88 twice from Travel Unravel and received a Fraud Alert from my credit company.”
The company replied on 2025-08-04: “Thank you for taking the time to express your concerns. We regret any inconvenience you may have experienced. We would appreciate the opportunity to understand your experience better so that we can…”
Our classifier read this reply as a template response.
Support unhelpful
12 reports · 22% of complaintsrising since 2025-03“did nothing, no credit, no communication.”
1 reader marked this review helpful on Trustpilot.
“he did not tell me that he was charging me $424.88”
The company replied on 2025-10-01: “This is awesome feedback -- thanks for sharing! We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future. Best Regards,…”
Our classifier read this reply as a template response.
“Completely unaware I was directed to a third party vendor, in a crisis at the airport after orig flight cancelled, then told I must pay additional fee”
The company replied on 2025-09-02: “Thank you for contacting us. Your satisfaction as a passenger is important to us, and we will do our best to assist you. We received your request and we are working on the same, So we request you to…”
Our classifier read this reply as a template response.
Overcharging
12 reports · 22% of complaintssteady“charged undisclosed booking fees.”
The company replied on 2023-08-29: “Hello Todd, We deeply regret your inconvenience while booking with us. Please provide your details such as Transaction/Booking ID, Passenger Name, and Email ID. This will help us resolve this issue…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“he did not tell me that he was charging me $424.88”
The company replied on 2025-10-01: “This is awesome feedback -- thanks for sharing! We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future. Best Regards,…”
Our classifier read this reply as a template response.
“added $31.00 to the cost”
The company replied on 2025-03-31: “Thank you for the review and feedback! "We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us. Looking forward to serving you again soon!" Best Regards,…”
Our classifier read this reply as a template response.
Other
11 reports · 20% of complaintssteady“I wasted my money in booking flights with them”
The company replied on 2023-09-18: “Hello Pragati, We deeply regret your inconvenience while booking with us. Please provide your details such as Transaction/Booking ID, Passenger Name, and Email ID. This will help us resolve this…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The travel agent named DAMON scammed me out of $400 for a ticket that was $850”
The company replied on 2023-09-15: “Hello M We deeply regret the inconvenience caused to you while booking with us. Please provide your details such as Transaction/Booking ID, Passenger Name, and Email ID. It will help us resolve this…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“did nothing, no credit, no communication.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
9 reports · 16% of complaintsfalling“now they won’t connect me anymore”
The company replied on 2023-09-20: “Hi Galyna, We deeply regret the inconvenience caused to you while booking with us. Please provide your details such as Transaction/Booking ID, Passenger Name, and Email ID. It will help us resolve…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“agent misrepresented the flights available to generate a bigger commission”
The company replied on 2025-07-01: “Firstly, we would like to extend my sincere gratitude for taking the time to share your concerns with us. We want to assure you that we are actively investigating the matter to identify where things…”
Our classifier read this reply as a template response.
“He lied and told me gratuities per person were $336, but if I paid half it would save me $84 person.”
The company replied on 2025-01-08: “Thank you for taking the time to express your concerns. We regret any inconvenience you may have experienced. We would appreciate the opportunity to understand your experience better so that we can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare FareObuddy with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-02.