Shop Solar: most-reported complaints
Automated analysis of 357 public Trustpilot reviews published 2022-06-01 to 2026-09-23. TrustScore 4.5 from 1,216 total reviews — see the Trustpilot page. Quick answer: is Shop Solar legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, with 54 complaints (36% of identified issues) showing a rising trend. Support issues are also frequent, including 31 reports of unhelpful assistance (21%) and 24 reports of unreachable support (16%), both trending upward or remaining flat. Additionally, 26 complaints (17%) cite failed deliveries, a trend that remains flat.
How to reach Shop Solar
These are the contact details Shop Solar publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 877-242-2792, email [email protected], address 10785 W Twain Ave, Las Vegas, 89135, US.
The company claimed its Trustpilot profile on 2024-03-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-09. Trustpilot ranks it 8 of 17 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.5 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (97%, 5.9d) · 2026-08-20 (97%, 5.9d) · 2026-08-24 (95%, 5.9d) · 2026-08-27 (93%, 5.9d) · 2026-08-31 (93%, 5.9d) · 2026-09-03 (97%, 6.2d) · 2026-09-08 (94%, 6.2d) · 2026-09-12 (97%, 6.2d) · 2026-09-15 (97%, 6.2d) · 2026-09-18 (97%, 6.2d) · 2026-09-21 (97%, 6.2d) · 2026-09-24 (94%, 6.2d).
Severity: 21% of this company’s 150 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.8 days between the experience and publishing their negative review (156 reviews record both dates).
What their policy promises
support availability: 72 business hours
“Orders are processed within 72 business hours”
support availability: 72 business hours
“If an item is out of stock or delayed, we’ll contact you within 72 business hours.”
support availability: investigate and work toward a resolution
“If your order hasn't arrived after 15 business days, contact us at [email protected]. We’ll investigate and work toward a resolution.”
cancellation method: email or phone
“You can cancel within 24 business hours of ordering by emailing [email protected] or calling 877-242-2792.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +7/-7 lines; added: Shop September Deals & Promotions | Order Today & Save! | Anker SOLIX E10 [DUAL] - 15kW Output + 12kWh Battery Bank | Whole Home, Off-Grid, Hybrid, Backup Power System | Choose Complete Bundle $10,158.37 Anker SOLIX E10 - 7.6kW Output + 6kWh Battery | Whole Home, Off-Grid, Hybrid Solar Power System ; removed: Labor Day Sale Extended! | Sept 8th-10th | Order Today & Save! | Anker SOLIX E10 [DUAL] - 15kW Output + 12kWh Battery Bank | Whole Home, Off-Grid, Hybrid, Backup Power System | Choose Complete Bundle $10,158.37 Anker SOLIX E10 - 7.6kW Output + 6kWh Battery | Whole Home, Off-Grid, Hybrid Solar Power (snapshot)
- 2026-09-08: +1/-1 lines; added: Labor Day Sale Extended! | Sept 8th-10th | Order Today & Save!; removed: Labor Day Sale Is Live! | Aug 31 - Sept 7th | Order Today & Save! (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 154 negative reviews that received a public reply, the median wait was 4 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 154 company replies to negative reviews analysed, 65% engaged with the specific problem and 19% were generic templates.
Review provenance: 192 company-invited reviews in the recent window average 4.49★, while 38 organic (uninvited) reviews average 4.42★.
47% of its 177 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 36% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 392 of this company’s 1,216 Trustpilot reviews (32%) were written in the last 12 months.
What are the most common complaints about Shop Solar?
Delivery late
54 reports · 36% of complaintsrising since 2025-11“7 weeks later I'm still waiting. I have been communicating throughout with David Palop from Tienda solar.”
The company replied on 2025-01-13: “Hi Robin, Thank you for bringing this to our attention. After reviewing our records, we don't have any orders under the ID provided or associated with your name. Additionally, David Palop is not…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I was overcharged for my package since it is now priced a few thousands cheaper than what they charged me.”
The company replied on 2025-07-11: “We're sorry to hear about your experience and truly appreciate your honest feedback. When you purchased your kit back in June 2023, our packages did not include solar panel mounting racks. Since…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I have not received my order. Only information I have received is my order was updated to larger unit”
The company replied on 2025-04-09: “Hi Loren, Thanks for your review, and we’re sorry for any confusion! Our fulfillment team emailed your tracking details on April 4th, so it’s possible the message may have landed in your junk or spam…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
31 reports · 21% of complaintsrising since 2025-11“Customerservice has always responded but we aren't getting nowhere”
The company replied on 2025-01-20: “Hi David, We sincerely apologize for the challenges you’ve experienced with your solar kit. We completely understand how frustrating this has been, and we truly appreciate your patience as our team…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“The handling of the drawings and permits was extremely poor, and their response time was very slow.”
The company replied on 2025-12-04: “Hello Tomasz, We are very sorry to hear about your experience. Delays and poor communication are unacceptable, and we take full responsibility for the frustration this caused. Our Customer Relations…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“You are in a "customer service" e-mail vortex.”
The company replied on 2024-06-25: “Hello Angus, Thanks for your feedback. I'm very sorry you haven't received the support you need. I'm only able to find one recent email exchange associated with your account. Please check your email,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
26 reports · 17% of complaintssteady“they had oversold the equipment and that they were just going to give me a refund which I have not yet received”
The company replied on 2025-03-13: “We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We completely understand how important this equipment is for your off-grid setup, and we regret that…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“This was not the case after I ordered I received email few days later that the panels I ordered were out of stock.”
The company replied on 2024-12-17: “Hi Rory, Thank you for your feedback, and we’re very sorry for the inconvenience. These particular solar panels ship directly from the manufacturer, and while we perform regular inventory checks, it…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“shipped the product I purchased to the wrong address/person.”
The company replied on 2024-03-13: “Hi Alan, thank you for your review and I apologize for any inconvenience caused by the shipping situation. We ship to all sorts of different addresses, especially very remote, off-grid locations so I…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
24 reports · 16% of complaintssteady“They raised the price 1 week later”
The company replied on 2024-10-23: “Hello, We understand how disappointing this was and we sincerely apologize for your experience. Regrettably, the inventory that was available at a discounted price sold out before our team could…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“If you email him, he won't respond if he already has your money”
The company replied on 2024-07-16: “We couldn't locate an order associated with the details provided for this review. We apologize if our service didn't meet your expectations. For assistance, please reach out to us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They have absolutely no support except on telephone which is not helpful at all.”
The company replied on 2026-05-13: “Hi Becky, We are so sorry for the frustration! We really want to help get your system up and running, which is why our Operations Manager has reached out numerous times over the last few weeks. Since…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
19 reports · 13% of complaintsrising since 2025-11“Customerservice has always responded but we aren't getting nowhere”
The company replied on 2025-01-20: “Hi David, We sincerely apologize for the challenges you’ve experienced with your solar kit. We completely understand how frustrating this has been, and we truly appreciate your patience as our team…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“the battery no longer charges to full power”
The company replied on 2024-03-13: “Hi Abigail, sorry for the delayed response and for your experience with your EcoFlow Delta 1300 solar generator. Our customers are absolutely entitled to their own opinions, however we will always…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I went round and round with ShopSolar's tech support talking in circles for MONTHS.”
Misleading pricing
13 reports · 9% of complaintssteady“The amount of lies this company used to make it seem like I did not know what I was purchasing is crazy.”
The company replied on 2026-08-31: “Hi TJ, Thank you for reaching out and sharing your feedback. As a returning customer, we take your experience seriously, which is why management thoroughly reviewed the recorded audio from your sales…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“the parts cost was increased by 45%”
The company replied on 2025-04-09: “Hi Ole, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and completely understand your frustration. While we do our very best to keep pricing…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“This was not the case after I ordered I received email few days later that the panels I ordered were out of stock.”
The company replied on 2024-12-17: “Hi Rory, Thank you for your feedback, and we’re very sorry for the inconvenience. These particular solar panels ship directly from the manufacturer, and while we perform regular inventory checks, it…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Compare Shop Solar with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.