Tresl®: most-reported complaints
Automated analysis of 304 public Trustpilot reviews published 2025-01-14 to 2026-09-22. TrustScore 4.6 from 6,735 total reviews — see the Trustpilot page. Quick answer: is Tresl® legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, citing instances where loan terms differed from initial offers. Misleading pricing is another frequent concern, with some customers claiming they were charged higher interest rates than advertised. Additionally, a rising number of complaints fall under other categories, including allegations of discriminatory practices during the approval process. Finally, some users note that support staff are difficult to reach for ongoing loan matters.
How to reach Tresl®
These are the contact details Tresl® publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-866-504-3748, email [email protected], address 1706 E. New Hope Dr. Suite A, Leander, 78641, US.
The company claimed its Trustpilot profile on 2019-12-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-02. Trustpilot ranks it 13 of 14 in Car Finance and Loan Company. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.6 → 4.6 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (43%, 11.0d) · 2026-08-24 (43%, 11.0d) · 2026-08-27 (43%, 11.0d) · 2026-08-30 (44%, 11.0d) · 2026-09-02 (47%, 11.0d) · 2026-09-05 (47%, 11.0d) · 2026-09-08 (47%, 11.0d) · 2026-09-11 (47%, 11.0d) · 2026-09-14 (47%, 11.0d) · 2026-09-17 (47%, 11.0d) · 2026-09-20 (47%, 11.0d) · 2026-09-24 (45%, 11.0d).
Severity: 25% of this company’s 83 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In April 2023, 60% of 15 one-to-three-star reviews were 1★; in January 2024, 73% of 11.
Counted from April 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.9 days between the experience and publishing their negative review (295 reviews record both dates).
What their policy promises
cancellation method: text STOP to short code
“You can cancel the SMS service at any time. Just text “STOP” to the short code.”
cancellation method: sign up again
“If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.”
support availability: reply HELP or call (866) 504-3748
“If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (866) 504-3748.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 441 negative reviews that received a public reply, the median wait was 4.1 days — the company profile reports an average of 11 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 441 company replies to negative reviews analysed, 33% engaged with the specific problem and 65% were generic templates.
Review provenance: 104 company-invited reviews in the recent window average 4.69★, while 132 organic (uninvited) reviews average 4.64★.
74% of its 210 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 32% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 458 of this company’s 6,735 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about Tresl®?
Support unhelpful
27 reports · 32% of complaintssteady“the loan terms offered were not what we were originally shown”
The company replied on 2025-04-07: “We appreciate you providing us with your feedback, and we are sorry to hear that your experience was anything less than satisfactory. Our escalations team is here to assist you with any questions or…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Lack of communication has increased my dissatisfaction.”
1 reader marked this review helpful on Trustpilot.
“it was such a hassle to get the #s I was approved for.”
The company replied on 2025-04-07: “We are sorry to hear about your experience and we appreciate you taking the time to bring this to our attention. Our escalations team is here to help and address your concerns. Please feel free to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
22 reports · 26% of complaintssteady“they lied dinged my credit and told me its really 14%”
The company replied on 2025-05-22: “Thank you for sharing your feedback, Derick. We apologize, as this is not the experience, we strive for here at TRESL. Please feel free to contact our escalation department at 844-202-3866 should you…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Tresl advertises fake numbers”
1 reader marked this review helpful on Trustpilot.
“the loan terms offered were not what we were originally shown”
The company replied on 2025-04-07: “We appreciate you providing us with your feedback, and we are sorry to hear that your experience was anything less than satisfactory. Our escalations team is here to assist you with any questions or…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
17 reports · 20% of complaintsrising since 2026-03“A waste a time, approved until they wanted to hear my voice to figure out my race”
1 reader marked this review helpful on Trustpilot.
“deny me without any explanation”
The company replied on 2025-05-05: “We are sorry to hear about your experience. Tresl is a third party that works with a network of lenders. If your application was not approved by our lenders, they will send you a letter in the mail…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“This seems very shady to me.”
The company replied on 2025-04-07: “Thank you for bringing this to our attention. We are sorry to hear about the experience you had with us. We strive to provide the best service possible and only request information that is absolutely…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
11 reports · 13% of complaintssteady“agent assigned to me for my loan refinance is never available”
The company replied on 2025-12-11: “Thank you for sharing your feedback, Lee. We apologize, as this is not the experience, we strive for here at TRESL. Please feel free to contact our escalation department at 844-202-3866 should you…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“never received any call, text, email. nothing.”
The company replied on 2025-06-11: “Thank you for sharing your feedback. We apologize, as this is not the experience, we strive for here at TRESL. Please feel free to contact our escalation department at 844-202-3866 should you have…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They wont answer your calls or call you back”
Delivery late
6 reports · 7% of complaintsrising since 2026-03“waiting on temp tags for over a week and counting”
“It is taking way to long for my temporary tags to come”
“It is now end of day March 2nd. I still do not have tag or title.”
Aggressive collections
5 reports · 6% of complaintssteady“they lied dinged my credit and told me its really 14%”
The company replied on 2025-05-22: “Thank you for sharing your feedback, Derick. We apologize, as this is not the experience, we strive for here at TRESL. Please feel free to contact our escalation department at 844-202-3866 should you…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they ran my credit 2 times complete waste of time”
The company replied on 2025-04-07: “We are sorry to hear about your experience. Please feel free to call us at 844-202-3866 if you would like to discuss further with a representative from our escalations department.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“After dinging my credit several times, the best they could was nothing.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.