Dash Media Productions LTD: most-reported complaints
Automated analysis of 116 public Trustpilot reviews published 2022-09-08 to 2026-08-28. TrustScore 4.2 from 198 total reviews — see the Trustpilot page. Quick answer: is Dash Media Productions LTD legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, which accounts for 55% of the 20 identified complaints out of 116 reviews analyzed. Other frequently mentioned issues include unhelpful support, late delivery, and poor core service, each cited in a smaller number of cases. No clear trend could be established for these issues due to insufficient review volume. The examples provided highlight concerns about unfulfilled promises, delayed refunds, and lack of cooperation.
How to reach Dash Media Productions LTD
These are the contact details Dash Media Productions LTD publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 01325 633431, email [email protected], address 6 Pioneer Court, Darlington, DL1 4WD, GB.
The company claimed its Trustpilot profile on 2020-09-21 and last replied to a negative review on 2026-08-18. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.8★ on Google (75 reviews)
TrustScore over time
3.9 → 4.2 across 6 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-21 (80%, 0.0d) · 2026-08-28 (80%, 0.0d) · 2026-08-31 (80%, 0.0d) · 2026-09-03 (80%, 0.0d).
Severity: 80% of this company’s 20 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Review provenance: 89 company-invited reviews in the recent window average 5.00★, while 28 organic (uninvited) reviews average 1.96★.
51% of its 96 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 55% of this company’s complaints vs a 14% median across 40 ranked companies in its sector.
Review velocity: 28 of this company’s 198 Trustpilot reviews (14%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Dash Media Productions LTD?
Overcharging
11 reports · 55% of complaints“They take your money, make promises they don't keep, and refuse to cooperate when held accountable.”
The company replied on 2026-08-18: “This is the fourth review by the same people, duplicating the first false review, full of inaccuracies, that we have proven to be false. Copy of reply to original review below: We’re sorry the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“still waiting to receive the money owed to me”
The company replied on 2026-08-11: “Hello Athina, We’re sorry the project ultimately became the subject of a dispute. However, for clarity, and for anyone reading this review, several material factual statements need to be corrected. •…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“still waiting to receive the money owed to me”
The company replied on 2026-08-11: “This is a duplicate of an already falsified review, left under another name. See here: https://uk.trustpilot.com/reviews/6a7aeefaad8362e90a66c79e”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 25% of complaints“They take your money, make promises they don't keep, and refuse to cooperate when held accountable.”
The company replied on 2026-08-18: “This is the fourth review by the same people, duplicating the first false review, full of inaccuracies, that we have proven to be false. Copy of reply to original review below: We’re sorry the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“encountered unexpected charges during the project that weren’t clearly outlined in the original agreement”
The company replied on 2025-08-08: “Although we’re genuinely sorry to hear this, we have no knowledge of your project. TrustPilot asked you directly for more information about you, your business or project and they received no reply.…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“Their pricing structure changes from what is initially agreed and then you are informed that services will be turned off”
The company replied on 2025-04-03: “Following our initial reply to the above the reviewer has edited their review and added " They will also deny having worked with clients as they do not like real and genuine reviews of how they treat…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
Delivery late
4 reports · 20% of complaints“still waiting to receive the money owed to me”
The company replied on 2026-08-11: “Hello Athina, We’re sorry the project ultimately became the subject of a dispute. However, for clarity, and for anyone reading this review, several material factual statements need to be corrected. •…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“still waiting to receive the money owed to me”
The company replied on 2026-08-11: “This is a duplicate of an already falsified review, left under another name. See here: https://uk.trustpilot.com/reviews/6a7aeefaad8362e90a66c79e”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“left WITHOUT WHAT I PAID FOR”
The company replied on 2026-08-11: “We have no idea who “Genuine Reviewer” is. For some reason they have omitted, there name, project, or business. More importantly, this review repeatedly mentions Dash Media Ltd. That is not this…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Poor core service
4 reports · 20% of complaints“still they haven't fully reimbursed me”
The company replied on 2024-05-07: “Hi Will, It's regrettable you feel so strongly to leave this review, as far as i can see from past notes, your project was complete and is currently live here:…”
Our classifier read this reply as a deflection.
13 readers marked this review helpful on Trustpilot.
“actual costs are much higher, and the lead time is not a concrete estimate”
The company replied on 2023-09-04: “Hi Dean, We are terribly saddened to receive this and also a little surprised. We hold a high standard, and clearly, you feel this wasn't met. As you can see from our other reviews, we do meet the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
15 readers marked this review helpful on Trustpilot.
“I lost several thousand pounds to Dash for work that wasn’t done”
The company replied on 2023-03-13: “Hi Olive, We are really sorry that your experience has fallen below the high standards we set ourselves for each of our clients. We are known for delivering on our expectations, and providing a…”
Our classifier read this reply as a deflection.
19 readers marked this review helpful on Trustpilot.
Refund refused
3 reports · 15% of complaints“They take your money, make promises they don't keep, and refuse to cooperate when held accountable.”
The company replied on 2026-08-18: “This is the fourth review by the same people, duplicating the first false review, full of inaccuracies, that we have proven to be false. Copy of reply to original review below: We’re sorry the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“no refund no website”
The company replied on 2025-08-08: “We’re sorry to hear that your experience didn’t meet expectations. We’d did look into this further and try to resolve things, but the onyl responses we received were for a refund, which we couldnt…”
Our classifier read this reply as a deflection.
8 readers marked this review helpful on Trustpilot.
“18 months later NOTHING has been done, apart from graphic design.”
The company replied on 2025-05-09: “We fully accept that this is a genuine client and that the purchase took place. However, several details in this review are factually incorrect. Not all projects go exactly to expectations or plan in…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
Other
3 reports · 15% of complaints“What followed was more than two years of missed deadlines, changing developers and promises”
“We had an appalling experience with Dash media.”
The company replied on 2025-08-08: “We sincerely regret that your experience with us was not as expected. We aim to provide exceptional service, and we’d appreciate the opportunity to discuss your concerns and find a resolution. From…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“Terrible service. Would not recommend.”
3 readers marked this review helpful on Trustpilot.
Compare Dash Media Productions LTD with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-28.