Bodybuilding Warehouse: most-reported complaints
Automated analysis of 375 public Trustpilot reviews published 2026-06-19 to 2026-09-23. TrustScore 4 from 36,142 total reviews — see the Trustpilot page. Quick answer: is Bodybuilding Warehouse legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 46% of the 78 complaints identified in the 375 reviews analyzed. Faulty products were the next most common issue, cited in 23% of complaints, followed by unreachable support at 14% and misleading pricing at 13%. The trend for delivery failures and support issues is rising, while faulty products and misleading pricing trends are falling.
How to reach Bodybuilding Warehouse
These are the contact details Bodybuilding Warehouse publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, address Unit 1 Guinness Road Trading Estate, Guinness Road, Manchester, M17 1SB, GB.
The company claimed its Trustpilot profile on 2014-05-09, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 204 of 230 in Fitness and Nutrition Service. We last checked this profile on 2026-09-23 and found 18 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 25/09 Win £200 worth of Bodybuilding Warehouse supplements!”, “E: 23/08 Win a free Boditronics Profusion Reloaded from Bodybuilding Warehouse!”, “£50 in the bin quite literally”.
Elsewhere: 2.4★ on Google (544 reviews) — a 1.6-star gap between its Trustpilot and Google scores.
TrustScore over time
3.9 → 4.0 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (73%, 1.5d) · 2026-08-14 (73%, 1.4d) · 2026-08-18 (74%, 1.4d) · 2026-08-21 (74%, 1.4d) · 2026-08-24 (75%, 1.4d) · 2026-08-27 (75%, 1.4d) · 2026-09-01 (77%, 1.4d) · 2026-09-04 (77%, 1.3d) · 2026-09-07 (78%, 1.3d) · 2026-09-11 (78%, 1.3d) · 2026-09-14 (78%, 1.3d) · 2026-09-17 (79%, 1.3d) · 2026-09-20 (79%, 1.3d) · 2026-09-23 (79%, 1.3d).
Severity: 13% of this company’s 78 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In June 2025, 77% of 13 one-to-three-star reviews were 1★; in September 2026, 46% of 13.
Counted from June 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 14.5 days between the experience and publishing their negative review (345 reviews record both dates).
Two readings of the same reviews
Trustpilot’s own automated summary of this company’s reviews reads as predominantly positive. Our classifier, reading the review text in our recent window, judged 21% of those reviews to be complaints — most often delivery failed. Both are automated readings of the same public reviews; they weigh them differently.
What their policy promises
refund window: 7 days — meanwhile 5 reviewers in our census window reported refund delays.
“Sale Items - Any of the sale items that are purchased are not eligible for a refund beyond 7 days of the purchase date.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-0 lines; added: * Rewards (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 414 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 1 days.
Reply quality: of 414 company replies to negative reviews analysed, 46% engaged with the specific problem and 46% were generic templates.
10% of its 263 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 46% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 889 of this company’s 36,142 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Bodybuilding Warehouse?
Delivery failed
36 reports · 46% of complaintsrising since 2026-09“when the package didn't arrive, I contacted customer services, and they basically told me to jog on .”
The company replied on 2026-08-07: “Hi there, Thanks for bringing this to our attention. We are truly sorry to hear about your missing item, the damaged package, and the service you experienced—this is certainly not the standard we aim…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Giving 1 star however should be 0 as I have no product, down £70 and I highly doubt I’ll be getting it back.”
The company replied on 2026-08-26: “Hi Jordan, Thank you for getting in touch, and we’re really sorry to hear about what happened with your order. We completely understand your frustration, especially after waiting for your delivery…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“14 days and still not delivered ! Awful use of Evri the worst delivery service ever - lost my order twice”
The company replied on 2026-08-19: “We’re sorry to hear that your order has still not arrived after 14 days. We completely understand how frustrating this delay must be. We’d be happy to look into the delivery and help get this…”
Our classifier read this reply as a template response.
Faulty product
18 reports · 23% of complaintsfalling“The tub was delivered opened and powder was everywhere in the box.”
The company replied on 2026-06-30: “Valentin Pasalan, We are truly sorry to hear about the condition of your recent order. We understand your frustration regarding the opened protein powder tub and the concerns about product integrity…”
Our classifier read this reply as a template response.
“took 7 days to arrive, and b) at least a tenth of the product had spilled out”
The company replied on 2026-09-20: “Hi Mr. Holland, We’re very sorry to hear about the condition your Serious Protein arrived in and the delay with your delivery. This is certainly not the experience we want for our customers, and we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“misleading with the actual protein varient and needs to be mixed with cement mixer clumps”
The company replied on 2026-08-22: “We’re sorry to hear that you were disappointed with the flavour, texture, and mixing of the protein. We understand how frustrating it is when a product doesn’t meet your expectations, especially…”
Our classifier read this reply as a template response.
Support unreachable
11 reports · 14% of complaintsrising since 2026-09“1 of the lids were off, all product ruined.”
The company replied on 2026-07-11: “We’re sorry to hear about your experience and apologise for the inconvenience caused. We understand how frustrating it must be to receive a damaged item, and this is not the standard of service we…”
Our classifier read this reply as a template response.
“Absolutely zero response to queries / issues with order. 0 customer service wouldn’t order again”
The company replied on 2026-09-15: “Hi There, We’re truly sorry to hear about your experience and especially disappointed to learn that you felt there was no response to your queries or concerns regarding your order. This is certainly…”
Our classifier read this reply as a template response.
“last order I got the the lid was open and protien powder was everywhere, I tried contacting Bodybuilding Warehouse, i got no reply”
The company replied on 2026-09-03: “Hi J, We’re really sorry to hear about the issue with your previous order, especially with the protein powder spilling everywhere. We’d be happy to look into this for you. Could you please send us a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
10 reports · 13% of complaintsfalling“Didn't explain 2 for one offer properly on the website so I only got one full price.”
The company replied on 2026-08-19: “We’re sorry to hear about your experience with the 2-for-1 offer and the delay in receiving your refund. We understand how frustrating this must be, especially after returning the item. We appreciate…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the discounted price I saw would not be honoured”
“misleading with the actual protein varient and needs to be mixed with cement mixer clumps”
The company replied on 2026-08-22: “We’re sorry to hear that you were disappointed with the flavour, texture, and mixing of the protein. We understand how frustrating it is when a product doesn’t meet your expectations, especially…”
Our classifier read this reply as a template response.
Delivery late
9 reports · 12% of complaintssteady“they updated the order with a tracking number, then customer service responded they couldn't cancel the order because it was already in "process"”
The company replied on 2026-06-19: “Thank you for sharing your experience and updating your review. We are sincerely sorry for the frustration this order caused you. We completely understand your disappointment regarding the delay in…”
Our classifier read this reply as a substantive response.
It promised: refund.
“took 7 days to arrive, and b) at least a tenth of the product had spilled out”
The company replied on 2026-09-20: “Hi Mr. Holland, We’re very sorry to hear about the condition your Serious Protein arrived in and the delay with your delivery. This is certainly not the experience we want for our customers, and we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“their delivery and customer service is woeful. If you are prepared to wait a couple of weeks for delivery”
The company replied on 2026-09-18: “Thank you for taking the time to share your experience with us. We are truly sorry to hear about the significant difficulties you encountered with your recent orders and the subsequent cancellation.…”
Our classifier read this reply as a template response.
Refunds delayed
5 reports · 6% of complaintssteady“Didn't explain 2 for one offer properly on the website so I only got one full price.”
The company replied on 2026-08-19: “We’re sorry to hear about your experience with the 2-for-1 offer and the delay in receiving your refund. We understand how frustrating this must be, especially after returning the item. We appreciate…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Still haven’t received product or been issued refund”
The company replied on 2026-07-27: “We are concerned to hear about the delay with your order and refund. We are actively looking into this for you. We've sent an email to resolve the issue.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I’m still waiting for my refund and it’s been more than a week.”
The company replied on 2026-07-23: “Hi there Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience didn't meet your expectations. We completely understand how frustrating that can…”
Our classifier read this reply as a template response.
Compare Bodybuilding Warehouse with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.