Breytenbachs Immigration Consultants: most-reported complaints
Automated analysis of 230 public Trustpilot reviews published 2017-09-26 to 2026-09-02. TrustScore 5 from 1,908 total reviews — see the Trustpilot page. Quick answer: is Breytenbachs Immigration Consultants legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 56% of the identified complaints. Additionally, 33% of complaints cite support as unreachable, with some users noting a lack of response after submitting online forms. These issues were drawn from 230 reviews analyzed between September 2017 and September 2026.
How to reach Breytenbachs Immigration Consultants
These are the contact details Breytenbachs Immigration Consultants publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02074422160, email [email protected], address Landmark Office Space, London, EC1A 9DD, GB.
The company claimed its Trustpilot profile on 2018-11-28, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-26 — more than six months ago. Trustpilot ranks it 1 of 10 in Immigration and Naturalization Service. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: BREYTENBACHS IMMIGRATION CONSULTANTS LTD (no. 07043527), active, incorporated 2009 (16.9 years); next accounts due 2027-07-31, last accounts filed 2026-07-30, 1 registered charge. 2 current officers (3 on record historically); 2 filings in the last 12 months (43 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (353 reviews)
TrustScore over time
5.0 → 5.0 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
refund window: 7 working days
“within 7 working days of the date on which you asked us to act for you”
refund window: more than 30 days
“The Regulations require us to inform you that the work involved is likely to take more than 30 days”
guarantee: refund professional fees
“in the unlikely event that your permit or visa is refused, we will refund our professional fees”
guarantee: consultation fee not refundable
“our NVNF Guarantee does not extend to cover the consultation fee and is therefore not refundable under any circumstances”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 87 company-invited reviews in the recent window average 4.95★, while 146 organic (uninvited) reviews average 4.97★.
48% of its 227 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 56% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 359 of this company’s 1,908 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Breytenbachs Immigration Consultants?
Support unhelpful
5 reports · 56% of complaints“sloppy, unprofessional drafting was fobbed off as a few typos”
1 reader marked this review helpful on Trustpilot.
“This letter contained multiple errors including the incorrect nationality of my husband”
The company replied on 2024-08-16: “Dear Laura, Thank you once again for your feedback. Mr Shakir Hussain, the consultant who dealt with your case, has looked into your matter in detail and has responded directly to your email address…”
Our classifier read this reply as a template response.
“there was no one available to help as everyone was on leave”
The company replied on 2024-01-26: “Good day, Vicky, we have contacted you directly, as we would like to look into this matter. Hoping to hear from you soon.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unreachable
3 reports · 33% of complaints“Filled in and submitted the online form, but other than the automatic acknowledgement, I received no response.”
The company replied on 2026-03-26: “Could you please send me an email directly at [email protected] with your details? We'd like to personally look into your matter and what happened and we will get back to you.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“until now we have not heard from her”
The company replied on 2023-04-13: “Hi Keith, we are very sorry to hear that you are not happy with the service. We believe that Verity has been in touch with you to explain the circumstances. Our sincere apologies once again. We trust…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The service didn't responded to my email”
The company replied on 2022-12-16: “Dear Tinashe, Our office tried to call you on more than one occasion but could not get hold of you. The calls were in response to your 'request a call query'. We have subsequently sent an email to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.