Covered Insurance: most-reported complaints
Automated analysis of 270 public Trustpilot reviews published 2019-06-23 to 2026-09-21. TrustScore 4.8 from 1,183 total reviews — see the Trustpilot page. Quick answer: is Covered Insurance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 14 reports accounting for 28% of the 51 identified complaints. Support being unreachable is the second most common issue, cited in 12 reports (24% of complaints) and showing a rising trend. Billing errors were reported nine times, representing 18% of complaints, while other unspecified issues accounted for the remaining 10%.
How to reach Covered Insurance
These are the contact details Covered Insurance publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 833-486-2683, email [email protected], address 1391 Speer Blvd, Suite 850, Denver, 80204, US.
The company claimed its Trustpilot profile on 2019-06-05, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-31. Trustpilot ranks it 40 of 114 in Insurance Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (43%, 11.3d) · 2026-08-20 (43%, 11.3d) · 2026-08-24 (43%, 11.3d) · 2026-08-27 (43%, 11.3d) · 2026-09-03 (64%, 13.1d) · 2026-09-08 (64%, 13.1d) · 2026-09-12 (58%, 13.1d) · 2026-09-15 (58%, 13.1d) · 2026-09-18 (58%, 13.1d) · 2026-09-21 (58%, 13.1d) · 2026-09-24 (54%, 13.1d).
Severity: 31% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.1 days between the experience and publishing their negative review (48 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 159 company-invited reviews in the recent window average 4.78★, while 64 organic (uninvited) reviews average 4.83★.
68% of its 201 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 28% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 343 of this company’s 1,183 Trustpilot reviews (29%) were written in the last 12 months.
What are the most common complaints about Covered Insurance?
Support unhelpful
14 reports · 28% of complaintssteady“they want to try to hike up my rate anyway”
1 reader marked this review helpful on Trustpilot.
“Paid fee and never got insurance card or any info, that was 3 months ago”
1 reader marked this review helpful on Trustpilot.
“He never called back. I called them and got a different agent”
The company replied on 2024-03-26: “Thanks for taking the time to write a review about your experience with us. We're sorry that we could not help you purchase a home policy, but we hope to find coverage for you the next time you shop.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
12 reports · 24% of complaintsrising since 2025-09“I can never get in touch with the company. I’ve called several times, sent emails, and requested call backs, FOR MONTHS.”
The company replied on 2022-08-09: “Hi Kori, We did some further investigation and could not find you in our Covered Insurance system. In your review, you are referring to a business called Cover Insurance. We do not believe we are the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“not enough representatives. Called today spokecwith someone was put on hold and no one tried calling back”
1 reader marked this review helpful on Trustpilot.
“I spoke to 2 separate people about a quote, I spent about an hour each time providing my information,, 2 weeks went by and heard nothing,,”
1 reader marked this review helpful on Trustpilot.
Billing errors
9 reports · 18% of complaintssteady“They are bankrupted but still withdrew money from their existing customers”
1 reader marked this review helpful on Trustpilot.
“they took £1050 out of my account with out me knowing”
1 reader marked this review helpful on Trustpilot.
“they took the money out of my account yesterday ???? Explain why i am paying for Now but cant get coverage”
1 reader marked this review helpful on Trustpilot.
Other
5 reports · 10% of complaintsrising since 2025-09“can just never be sure you are getting all the coverage or the right coverage you need!”
1 reader marked this review helpful on Trustpilot.
“Policy number kept changing”
“Don't seem to care once you are signed up.”
Account/app problems
5 reports · 10% of complaintsfalling“My name was spelled incorrectly, expired date was wrong, my email address was not updated.”
1 reader marked this review helpful on Trustpilot.
“The system did not let me finish the process of signing up”
The company replied on 2026-07-16: “Hi Felton, we are terribly sorry that this was your experience. We apologize that our system was not working properly for you, our team has tried to follow up to correct this issue. We would love the…”
Our classifier read this reply as a template response.
“Loading your portal was extremely difficult.”
Hard to cancel
4 reports · 8% of complaintssteady“tried to cancel them over a month ago and still getting bills”
1 reader marked this review helpful on Trustpilot.
“And they want to charge me $800.00 for cancelation fees.”
“Won’t cancel my policy upon early return home because a claim has been filed”
The company replied on 2024-07-26: “Dear Julien, Thank you for sharing your feedback. We're sorry to hear about your experience, and we want to address your concerns promptly. However, we have not been able to find any record of your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.