APCOA UK: most-reported complaints
Automated analysis of 659 public Trustpilot reviews published 2026-06-18 to 2026-09-23. TrustScore 4.2 from 46,195 total reviews — see the Trustpilot page. Quick answer: is APCOA UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 29% of the 171 complaints identified in the 659 reviews analyzed. Billing errors are the next most frequent concern, cited in 19% of complaints, with a rising trend noted. Support-related problems, including unreachable and unhelpful assistance, make up 17% and 14% of complaints respectively, with the latter showing a flat trend.
How to reach APCOA UK
These are the contact details APCOA UK publishes on its Trustpilot profile, as of our last check on 2026-09-23 — it publishes no phone number there, address Cowley Road 4-10, Uxbridge, UB8 2XW, GB.
The company claimed its Trustpilot profile on 2021-07-08, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 4 of 7 in Public Parking Space. We last checked this profile on 2026-09-23 and found 46 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: APCOA GROUP LTD (no. FC042994), active, incorporated 2025 (1.3 years), last accounts filed 2026-02-25. 6 current officers; 4 filings in the last 12 months (4 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 16 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “APCOA UK Parking Charge [SUCCESSFULLY CANCELLED]”, “Apcoa Parking UK LTD ticket on hospital car park”, “Manchester airport parking fine”.
Elsewhere: 4★ on Google (377 reviews)
TrustScore over time
4.2 → 4.2 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.6d) · 2026-08-14 (100%, 0.6d) · 2026-08-18 (100%, 0.6d) · 2026-08-21 (100%, 0.6d) · 2026-08-24 (99%, 0.6d) · 2026-08-27 (100%, 0.6d) · 2026-09-01 (99%, 0.6d) · 2026-09-04 (100%, 0.6d) · 2026-09-07 (98%, 0.6d) · 2026-09-11 (100%, 0.6d) · 2026-09-14 (99%, 0.6d) · 2026-09-17 (100%, 0.6d) · 2026-09-20 (100%, 0.6d) · 2026-09-23 (100%, 0.6d).
Severity: 18% of this company’s 171 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In April 2026, 62% of 56 one-to-three-star reviews were 1★; in September 2026, 81% of 53.
Counted from April 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (658 reviews record both dates).
Measured reply time: across 656 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 656 company replies to negative reviews analysed, 13% engaged with the specific problem and 81% were generic templates.
What employees say
Employees rate APCOA UK 2.8★ overall from 106 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 235 company-invited reviews in the recent window average 4.15★, while 358 organic (uninvited) reviews average 4.17★.
19% of its 395 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 29% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 4,087 of this company’s 46,195 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about APCOA UK?
Other
50 reports · 29% of complaintssteady“What a shambolic and scam company.”
The company replied on 2026-07-15: “Thank you for your Trust Pilot Review. Your feedback is very important to us, and we value any feedback we receive. We appreciate you taking your time to leave this. I will pass your comments onto…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“This is supposedly a secure car park, yet we got items stolen from the back of our pick up truck”
The company replied on 2026-08-24: “Thank you for your Trust Pilot Review We appreciate all reviews that come through for us. Please report any crime to the local police and they will then reach out to us. Regards APCOA UK”
Our classifier read this reply as a deflection.
“A predatory service that should be forcibly shut down.”
The company replied on 2026-08-20: “Thank you for your Trust Pilot Review. Your feedback is very important to us, and we value any feedback we receive. If you feel the PC was issued incorrectly or unfairly, please ensure you follow the…”
Our classifier read this reply as a deflection.
Billing errors
33 reports · 19% of complaintsrising since 2026-09“some of them don't show on payment portal but after few days some how they send you fine £50”
“generate automated fines they aren’t running a parking service they are running a legalised scam operation”
The company replied on 2026-09-22: “Thank you for your Trust Pilot, we appreciate all reviews that come through for us. I have requested more details from you, this will allow me to pass this onto the relevant department. Regards APCOA…”
Our classifier read this reply as a template response.
“I received a parking fine for £520 pounds disgusting what a company.”
The company replied on 2026-09-07: “Thank you for your Trust Pilot Review I have requested more details from you, this will allow me to assist you and pass onto the relevant departments I will wait for your reply. Regards APCOA UK”
Our classifier read this reply as a template response.
Support unreachable
29 reports · 17% of complaintsfalling“How on earth have I managed to be charged £50 for dropping someone to Heathrow Airport and waiting about a hour,surely it’s not £50”
The company replied on 2026-08-13: “Thank you for your Trust Pilot Review I have requested more information from you and this will allow me to pass onto the relevant team. Please respond to the request Kind Regards APCOA UK **Update**…”
Our classifier read this reply as a template response.
“First time I hear anything is today, from Debt Collection asking for £170.00”
The company replied on 2026-07-15: “Thank you for your Trust Pilot Review I have requested more details from you, this will then allow me to assist. I will wait for your response Kind Regards APCOA **Update** I can see you have been…”
Our classifier read this reply as a template response.
“I have emailed numerous people 6+ times and even sent a letter before action now. All of which have been ignored.”
The company replied on 2026-07-13: “Thank you for your Trust Pilot Review I have requested more details from you, this will allow me to look into this for you. The request will come through Trust Pilot, please respond. Kind Regards…”
Our classifier read this reply as a template response.
Support unhelpful
23 reports · 14% of complaintssteady“I've wasted more time with a series of bots who couldn't help with a problem which didn't fit into any of their subject boxes.”
The company replied on 2026-09-23: “Thank you for your Trust Pilot Review We appreciate all reviews that come through for us. Please accept the request here on Trust Pilot. The information you provide will allow me to pass onto the…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“it is advertised as safe and secure with 24/7 cctv surveillance”
The company replied on 2026-09-22: “Thank you for your Trust Pilot Review We appreciate all reviews that come through for us. I have requested more details from you via Trust Pilot. Please respond, this will allow me to then contact…”
Our classifier read this reply as a template response.
“Matter is now with a Debt Collection Agency”
The company replied on 2026-08-26: “Thank you for your Trust Pilot Review I have requested more details from you. This will then allow me to pass this to the relevant department. I will wait for your response Regards APCOA UK”
Our classifier read this reply as a template response.
Overcharging
18 reports · 10% of complaintsfalling“£100 fine for 21 minutes”
The company replied on 2026-09-07: “Thank you for your Trust Pilot Review I have requested more details from you, this will allow me to assist you and pass onto the relevant departments I will wait for your reply. Regards APCOA UK”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Mount the bariers back you scammers.”
The company replied on 2026-09-07: “Thank you for your Trust Pilot Review. Your feedback is very important to us, and we value any feedback we receive. We appreciate you taking your time to leave this. I will pass your comments onto…”
Our classifier read this reply as a template response.
“send you a fine. Total and utter scam.”
The company replied on 2026-08-11: “We have requested more information form you. This will allow me to pass the information onto the relevant department. Regards APCOA UK **UPDATE** - 14th August 2026 We did request more information…”
Our classifier read this reply as a template response.
Account/app problems
17 reports · 10% of complaintssteady“They clamped my car despite me paying regular fees and changing my car details in their website.”
The company replied on 2026-08-10: “Thank you for your Trust Pilot Review I have passed this onto the relevant team to assist you. Kind Regards APCOA”
Our classifier read this reply as a template response.
“Tried to pay after spending 21/2 hours in A & E at Exeter hospital … machine not working and app not working.”
The company replied on 2026-06-25: “Thank you for your Trust Pilot Review We've contacted you via Trustpilot and would appreciate it if you could provide some further information at your convenience. Kind Regards APCOA UK”
Our classifier read this reply as a template response.
“Customer service have been very unhelpful”
The company replied on 2026-09-11: “Thank you for your Trust Pilot Review I have requested more details from you via trust Pilot Once we have the details I can pass this onto the relevant department. Kind Regards APCOA UK”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.