it'seeze Web Design | UK Website Designer : most-reported complaints
Automated analysis of 235 public Trustpilot reviews published 2017-10-06 to 2026-09-01. TrustScore 4.9 from 1,247 total reviews — see the Trustpilot page. Quick answer: is it'seeze Web Design | UK Website Designer legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 12 out of 33 identified complaints citing this issue. Overcharging is the second most common concern, accounting for 8 reports, followed by services not matching their description in 7 cases. The remaining 4 complaints fall under other categories, such as persistent sales calls. No clear trend can be established for these issues due to the limited number of reviews.
How to reach it'seeze Web Design | UK Website Designer
These are the contact details it'seeze Web Design | UK Website Designer publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01392 57 68 68, email [email protected], address Broadwalk House, Southernhay West, Exeter, EX1 1TS, GB.
The company claimed its Trustpilot profile on 2017-08-08 and uses Trustpilot’s paid features. Trustpilot ranks it 3 of 17 in Website Designer. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
Severity: 39% of this company’s 33 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
cancellation method: one calendar month's notice
“cancel the Service which can be done with one calendar month's notice”
cancellation method: 7 day intervals
“attempt to take payment at 7 day intervals for one month”
cancellation method: 14 days
“restore the contents of each IMAP mailbox we have provided to you, provided no more than 14 days have passed”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 34 negative reviews that received a public reply, the median wait was 2 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 34 company replies to negative reviews analysed, 24% engaged with the specific problem and 38% were generic templates.
Review provenance: 157 company-invited reviews in the recent window average 4.99★, while 47 organic (uninvited) reviews average 4.53★.
37% of its 196 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 63 of this company’s 1,247 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about it'seeze Web Design | UK Website Designer ?
Support unhelpful
12 reports · 36% of complaints“Currently 7 months in and still waiting for my website to be completed, even after sending emails frequently”
The company replied on 2024-01-15: “We're sorry for the delays you've experienced with your website. Our support team has contacted you today to reconfirm your access to your website's editor. Please let us know if we can assist you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“finance dept are threatening to put my account to debt collection agency as they are saying I owe money”
The company replied on 2023-09-19: “Hi Julie, We want to extend our sincere apologies for the experience received following the reclamation of your previous domain name and subsequent re-design of your website. We value our clients'…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“found it increasingly difficult to get advice/ backup”
The company replied on 2022-04-19: “Thanks for taking the time to leave a review Greg. We're sorry that your refreshed website didn't achieve the sales targets you were after and that you didn't receive the support that we offer at…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Overcharging
8 reports · 24% of complaints“Awful customer service & rude I had to appoint an alternative company to make alterations to this terrible website platform”
The company replied on 2018-12-18: “Hi Gavin, We're sorry you have decided to cancel your website with us. All it'seeze websites are designed to be easily editable to make it quick and simple for you to keep your website up to date,…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“I was paying a monthly direct debit for a website that was just sitting on someone’s computer somewhere.”
The company replied on 2020-07-06: “Hi Jon, We're sorry to hear that you feel your website was not created quickly enough. Our standard turnaround time of 3-4 weeks starts from the date that our design team receive the brief containing…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“After the initial payments the monthly costs started in November despite the site not even being ready.”
The company replied on 2021-03-25: “Hi there, we're sorry to hear you've been disappointed with your experience of working with it'seeze. We can confirm that the website was sent to you on 10th December ready to be set live, but it…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Not as described
7 reports · 21% of complaints“They would not refund my money even after this was escalated to head office.”
The company replied on 2024-03-25: “Thank you for taking the time to share your feedback. We sincerely apologise that your experience with it'seeze did not meet your expectations. Lifting your current website should have been…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“we waited 3 months only to be presented with a horrendous website that looked like it had been thrown together at ten to five on a Friday afternoon”
The company replied on 2019-11-28: “We're very sorry to hear that this has been your experience of our web design services. We can confirm that our design team received your website content on 30th August 2019 and work began on your…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“I paid around £1000 then £55 a month don’t fall for it.”
The company replied on 2022-11-09: “Hi Danny, We're sorry to hear that you've ceased trading and not had the experience you'd hoped for working with it'seeze. We wish you and your business all the best. Please don't hesitate to contact…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Other
4 reports · 12% of complaints“Somehow these people have gotten hold of my number and call me constantly (7 times yesterday and three times so far today) trying to sell me their overpriced service.”
The company replied on 2020-11-30: “Hi Nigel, We're very sorry to hear you're being troubled by unwanted phone calls, we can understand how frustrating that must be! We can assure you that hard selling tactics are not part of our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“it took us more than 10 days to transfer the domain and emails.”
The company replied on 2020-05-20: “Thank you for taking the time to leave this review Richard. We're happy to hear you had a positive experience working with us, but are sorry that you were unable to sell your products as you expected…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“traffic small and insignificant with poor conversion rate”
The company replied on 2018-08-29: “Hi Richard, We're sorry to hear that you're disappointed with the amount of website traffic you're receiving. Whilst your website has been designed to be fully Google-friendly and the initial search…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Poor core service
4 reports · 12% of complaints“we waited 3 months only to be presented with a horrendous website that looked like it had been thrown together at ten to five on a Friday afternoon”
The company replied on 2019-11-28: “We're very sorry to hear that this has been your experience of our web design services. We can confirm that our design team received your website content on 30th August 2019 and work began on your…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“they constantly pass the buck to their local agent - awful awful service!!!”
The company replied on 2018-06-11: “Dear Mr Clark, As you have been advised by both our Head Office team and your local it'seeze consultants, all that was required to get your website underway was for you to pick a selection of stock…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“there were a lot of inconsistencies and back and forths to fix basic things”
The company replied on 2018-12-31: “Hi Mandy, We're really sorry to hear that this has been your experience of it'seeze. Please give our customer support manager a call on 0800 294 0521 in the new year and we'll be happy to advise you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 9% of complaints“Asked for some changes in August 2022 and waited for response till I’ve changed provider in March 2023.”
The company replied on 2023-04-14: “Hi Jakub, We're so sorry to hear that you've had a less-than-stellar experience with it'seeze. We always strive to provide our clients with a thorough and clear service, so it pains us to hear that…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Lack of correspondence and ignored emails.”
The company replied on 2020-11-11: “Hi Jamie, We're very sorry to hear that you've had a negative experience working with it'seeze - we pride ourselves on providing an efficient and reliable service, and apologise that this isn't what…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Haven't received a response back about changing things on my website in a week now.”
The company replied on 2018-09-14: “We're sorry to hear you've not had a response about making changes to your new website - we take customer service very seriously and always endeavour to get any changes made as quickly as possible.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare it'seeze Web Design | UK Website Designer with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.