Fleximize: most-reported complaints
Automated analysis of 226 public Trustpilot reviews published 2014-11-04 to 2026-08-28. TrustScore 4.9 from 1,140 total reviews — see the Trustpilot page. Quick answer: is Fleximize legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to overcharging, which accounts for 31% of the 13 complaints identified. Aggressive collections and unhelpful support are also frequently cited, each representing 23% of the reported complaints. A final 23% of complaints fall under other categories, such as providing insufficient information or quotes. Trends for these issues cannot be established due to the low number of reviews.
How to reach Fleximize
These are the contact details Fleximize publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0207 1000 110, email [email protected], address Holbrook House, 51 John Street, Ipswich, IP3 0AH, GB.
The company claimed its Trustpilot profile on 2014-05-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-30. Trustpilot ranks it 71 of 169 in Non-Bank Financial Service. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FLEXIMIZE LIMITED (no. 07117447), active, incorporated 2010 (16.6 years); next accounts due 2027-04-30, last accounts filed 2026-01-21. 2 current officers (9 on record historically); 4 filings in the last 12 months (96 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Terms and conditions”.
Elsewhere: 4.4★ on Google (0 reviews)
TrustScore over time
4.8 → 4.9 across 8 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (50%, 7.0d) · 2026-08-21 (33%, 12.0d) · 2026-08-27 (50%, 7.0d) · 2026-08-31 (50%, 7.0d) · 2026-09-08 (50%, 7.0d) · 2026-09-21 (50%, 7.0d) · 2026-09-24 (50%, 7.0d).
What their policy promises
complaint process: email, post, or phone
“We accept complaints via a number of means and will deal with your complaint as efficiently as we can.”
complaint process: phone
“If you would like to discuss your complaint you may contact our compliance team by calling them on 020 71000 110.”
complaint process: 8.30am to 5pm Monday to Friday
“Please note that our team is available from 8.30am to 5pm Monday to Friday.”
complaint process: end of the third business day
“We aim to do our best to resolve your complaint by the end of the third business day after the day we receive it (excluding weekends).”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 195 company-invited reviews in the recent window average 4.96★, while 24 organic (uninvited) reviews average 4.63★.
18% of its 210 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 31% of this company’s complaints vs a 12% median across 105 ranked companies in its sector.
Review velocity: 65 of this company’s 1,140 Trustpilot reviews (6%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fleximize?
Overcharging
4 reports · 31% of complaints“They charged me 21% and in yet, they say maximum charge, 1.9% on their website.”
“one charge is £250 for an internal meeting , what a joke.”
“charges HUGE interest rates AND fees”
The company replied on 2020-08-20: “Hi Guy, We’re really disappointed to hear about your experience, so we’d like to respond to each of your points in turn. On your point about fees – we don’t charge any arrangement fees if a company…”
Our classifier read this reply as a deflection.
Aggressive collections
3 reports · 23% of complaints“one charge is £250 for an internal meeting , what a joke.”
“I've been asking for days for a copy of their policy regarding dealing with Vulnerable individuals. Nothing received”
The company replied on 2026-07-30: “Thank you for sharing your experience. We understand this is an incredibly difficult time and we're sorry to hear you feel your concerns have not been handled with the care they deserve. We can…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“charges HUGE interest rates AND fees”
The company replied on 2020-08-20: “Hi Guy, We’re really disappointed to hear about your experience, so we’d like to respond to each of your points in turn. On your point about fees – we don’t charge any arrangement fees if a company…”
Our classifier read this reply as a deflection.
Support unhelpful
3 reports · 23% of complaints“I've been asking for days for a copy of their policy regarding dealing with Vulnerable individuals. Nothing received”
The company replied on 2026-07-30: “Thank you for sharing your experience. We understand this is an incredibly difficult time and we're sorry to hear you feel your concerns have not been handled with the care they deserve. We can…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Rude and entitled attitude!”
The company replied on 2026-07-30: “Thank you for taking the time to leave a review. We're sorry to hear about your experience – this is not the standard we hold ourselves to and we'd genuinely like to understand what happened. As…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“We’ve had to call numerous times for an update on our application, and each time we get a different response.”
Other
3 reports · 23% of complaints“Gave too little information very basic quote and did not send documents in advance”
The company replied on 2019-05-24: “Hi Rebecca, Whilst we're delighted that you had a good experience with Fleximize, we're sorry to hear about your negative experience with a broker that we work with. At Fleximize our aim is always to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“it took several weeks to sort out”
The company replied on 2016-04-20: “Hi Nicola, We're sorry to hear that we took a little longer than you expected. If we receive documents immediately, we can have funds in your account in 24 hours, as we action them as soon as…”
Our classifier read this reply as a template response.
“Seems ok, took longer to set up than I expected”
The company replied on 2023-03-24: “Hi Conor, Thank you for choosing Fleximize to fund your business and for taking the time to review us. We're sorry we took a little longer than you expected, we're continually working to make our…”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 15% of complaints“They charged me 21% and in yet, they say maximum charge, 1.9% on their website.”
“Advertise 1day decision than 1 week later have to still follow up.”
The company replied on 2023-05-25: “Hi Ovidiu, Many thanks for taking the time to leave feedback; I’m sorry to learn that you were dissatisfied with the length of time taken to reach a lending decision. On this occasion, your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Fleximize with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.