Purely Shutters: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2020-07-21 to 2023-01-18. TrustScore 4.2 from 146 total reviews — see the Trustpilot page. Quick answer: is Purely Shutters legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 75% of the 8 identified complaints citing this issue. Other frequent concerns include receiving faulty products, accounting for 38% of complaints, and unexpected changes to contract terms, which made up 25% of the issues. These findings are based on an analysis of 100 reviews from July 2020 to January 2023. No clear trend could be established due to the limited number of reviews.
How to reach Purely Shutters
These are the contact details Purely Shutters publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 0800 294 6311, email [email protected], address Unit 8M Maybrook Business Park, Maybrook Road, Birmingham, B76 1AL, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2018-05-15 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: PURELY SHUTTERS LIMITED (no. 07255833), active, incorporated 2010 (16.4 years); next accounts due 2026-09-30, last accounts filed 2025-10-02, 1 registered charge. 5 current officers (8 on record historically), 1 resignation in the last 24 months; 6 filings in the last 12 months (82 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
In the accounts to 2024-12-31, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “The company stopped taking orders during 2022 with future trading activity being transferred to other companies within Mzuri Group Ltd It ts the directors’ intention to wind up the company post year end Accordingly the accounts are not prepared on a going concern basis”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.3★ on Google (26 reviews)
What their policy promises
guarantee: 10 years
“10-year guarantee on all shutters”
guarantee: 10 years
“include a 10 year guarantee”
delivery promise: weeks
“They’re delivered in weeks, not months.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
18% of its 89 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 75% of this company’s complaints vs a 18% median across 164 ranked companies in its sector.
Review velocity: 0 of this company’s 146 Trustpilot reviews (0%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Purely Shutters?
Support unhelpful
6 reports · 75% of complaints“shutters we had waited 5 months for were completely the wrong size”
1 reader marked this review helpful on Trustpilot.
“They don’t fit because the sales rep measured it incorrectly”
The company replied on 2022-11-17: “Our General Manager is getting in touch to resolve this for you Lauren. Your statements made here are unfortunately not at all reflective of the service you have received. The team have kept you up…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“terms and conditions had changed but as long as we agreed to pay the balance”
The company replied on 2022-10-27: “Thank you for taking the time to leave us a review, N T. Whilst we appreciate all feedback, good and bad, we would like to highlight the following. 10th of March – Order placed. 28th of July –…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Faulty product
3 reports · 38% of complaints“shutters we had waited 5 months for were completely the wrong size”
1 reader marked this review helpful on Trustpilot.
“They don’t fit because the sales rep measured it incorrectly”
The company replied on 2022-11-17: “Our General Manager is getting in touch to resolve this for you Lauren. Your statements made here are unfortunately not at all reflective of the service you have received. The team have kept you up…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“terms and conditions had changed but as long as we agreed to pay the balance”
The company replied on 2022-10-27: “Thank you for taking the time to leave us a review, N T. Whilst we appreciate all feedback, good and bad, we would like to highlight the following. 10th of March – Order placed. 28th of July –…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Contract term changes
2 reports · 25% of complaints“terms and conditions had changed but as long as we agreed to pay the balance”
The company replied on 2022-10-27: “Thank you for taking the time to leave us a review, N T. Whilst we appreciate all feedback, good and bad, we would like to highlight the following. 10th of March – Order placed. 28th of July –…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“requirement to pay in full for your shutters a couple of days before fitting”
The company replied on 2022-11-04: “Thank you for taking the time to review us Anthony, We're very sorry to hear you've not been completely satisfied by our service. We do now request the balance prior to installation, this decision…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-22.