Regatta Garden Furniture: most-reported complaints
Automated analysis of 164 public Trustpilot reviews published 2015-04-18 to 2026-07-27. TrustScore 3.6 from 1,013 total reviews — see the Trustpilot page. Quick answer: is Regatta Garden Furniture legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 27 out of 75 identified complaints citing a lack of communication or updates regarding deliveries. A similar number of complaints, also totaling 27, involve receiving faulty products, such as cushions that disintegrated. Additionally, 26 reviewers reported late deliveries, while 18 reported failed deliveries where items were missing or not delivered at all.
How to reach Regatta Garden Furniture
These are the contact details Regatta Garden Furniture publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 01245 478000, address Unit 2, Rignals Lane Industrial Estate, Galleywood, Essex, CM2 8RF.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2015-03-30 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: REGATTA GARDEN FURNITURE LIMITED (no. 02758252), active, incorporated 1992 (33.9 years); next accounts due 2026-09-30, last accounts filed 2025-05-16, 1 registered charge. 3 current officers (5 on record historically); 1 filings in the last 12 months (116 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
In the accounts to 2024-12-31, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “The directors believe that the going concern basis is not appropriate as the company has no realistic alternative but to cease trading.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.2★ on Google (168 reviews)
Severity: 21% of this company’s 75 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 5 working days
“Refunds (where applicable) will be processed within 5 working days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 27 negative reviews that received a public reply, the median wait was 2.9 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 27 company replies to negative reviews analysed, 44% engaged with the specific problem and 7% were generic templates.
Review provenance: 46 company-invited reviews in the recent window average 4.80★, while 54 organic (uninvited) reviews average 4.02★.
13% of its 79 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 18% median across 164 ranked companies in its sector.
Review velocity: 11 of this company’s 1,013 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Regatta Garden Furniture?
Support unhelpful
27 reports · 36% of complaintssteady“in all this time i have never had a single call or update regarding delivery i have had to do all the chasing.”
The company replied on 2021-04-15: “Dear Mr Joyce, I was saddened to read your negative review of the company, we have been trading for over 25 years and the vast majority of customers experiences are positive. When you placed your…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“they said "excessive force" had been used, which it hadn't”
2 readers marked this review helpful on Trustpilot.
“all the inner cushions disintegrated”
2 readers marked this review helpful on Trustpilot.
Faulty product
27 reports · 36% of complaintssteady“all the inner cushions disintegrated”
2 readers marked this review helpful on Trustpilot.
“The back of one of the chairs has snapped off and you can clearly see that this is a structural fault”
1 reader marked this review helpful on Trustpilot.
“we were unable to assemble because of lack of screws & washers in all 4 loungers supplied.”
1 reader marked this review helpful on Trustpilot.
Delivery late
26 reports · 35% of complaintsfalling“they delivered just the two chairs but no table!”
2 readers marked this review helpful on Trustpilot.
“in all this time i have never had a single call or update regarding delivery i have had to do all the chasing.”
The company replied on 2021-04-15: “Dear Mr Joyce, I was saddened to read your negative review of the company, we have been trading for over 25 years and the vast majority of customers experiences are positive. When you placed your…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“No-one has called and now we’re trying to contact the store but no-one is answering the phone.”
2 readers marked this review helpful on Trustpilot.
Delivery failed
18 reports · 24% of complaintssteady“they delivered just the two chairs but no table!”
2 readers marked this review helpful on Trustpilot.
“our new conservatory furniture was delivered and the big box dumped on our driveway.”
The company replied on 2023-03-09: “Dear Customer, We are sorry you feel dissapiointed by your delivery today. On your invoice it does clearly state delivery is to the front of property only, this is due to our insurance not covering…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“It did not arrive and no communication from Regatta as to reason why.”
Support unreachable
11 reports · 15% of complaintsrising since 2020-06“No-one has called and now we’re trying to contact the store but no-one is answering the phone.”
2 readers marked this review helpful on Trustpilot.
“we were unable to assemble because of lack of screws & washers in all 4 loungers supplied.”
1 reader marked this review helpful on Trustpilot.
“It did not arrive and no communication from Regatta as to reason why.”
Not as described
5 reports · 7% of complaintsfalling“We were told 2 - 3 weeks delivery, a month later nothing!”
“It arrived over a month late”
“Delivery of my Greg Wallace "fire & ice" range of furniture took 4 months instead of the quoted 3 months”
Compare Regatta Garden Furniture with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.