The All-England Lawn Tennis and Croquet Club: most-reported complaints
Automated analysis of 36 public Trustpilot reviews published 2021-04-20 to 2026-07-13. TrustScore 2.4 from 37 total reviews — see the Trustpilot page. Quick answer: is The All-England Lawn Tennis and Croquet Club legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 9 out of 23 complaints citing ignored emails or lack of response. Other frequent concerns include general dissatisfaction with the experience, such as high food prices and poor organization, accounting for 7 reports. Additionally, 5 reviewers mentioned issues with their accounts or the app, while 4 reported difficulties in cancelling their bookings.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (11,089 reviews) — a 2.4-star gap between its Trustpilot and Google scores.
Severity: 22% of this company’s 23 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Sector benchmark: support unreachable makes up 39% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 6 of this company’s 37 Trustpilot reviews (16%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The All-England Lawn Tennis and Croquet Club?
Support unreachable
9 reports · 39% of complaints“I emailed Wimbledon to ask if there were any lower seats available but my email was ignored.”
1 reader marked this review helpful on Trustpilot.
“Wimbledon have neither replied to my request nor actioned the cancellation”
“I have called their ticketing office 76 times now and all that happens is that they play the message on IVR twice and cut you off”
Other
7 reports · 30% of complaints“Far too stressful, overpriced food, nowhere to sit, and when you pay £100 a ticket you expect things to be organised better”
2 readers marked this review helpful on Trustpilot.
“The venue is grossly oversold, well above its seating capacity of the courts.”
2 readers marked this review helpful on Trustpilot.
“It is simply not fair to charge people for entry, and then not admit them to the courts.”
2 readers marked this review helpful on Trustpilot.
Account/app problems
5 reports · 22% of complaints“I emailed Wimbledon to ask if there were any lower seats available but my email was ignored.”
1 reader marked this review helpful on Trustpilot.
“the link arrives 12 hours later!”
“I have called their ticketing office 76 times now and all that happens is that they play the message on IVR twice and cut you off”
Hard to cancel
4 reports · 17% of complaints“Wimbledon have neither replied to my request nor actioned the cancellation”
“Tickets on phone never worked.”
“I was not made aware there was a deadline for transferring their ticket”
Support unhelpful
3 reports · 13% of complaints“To change to disability seating wanted me to pay £10 extra!!”
1 reader marked this review helpful on Trustpilot.
“I have called their ticketing office 76 times now and all that happens is that they play the message on IVR twice and cut you off”
“I was not made aware there was a deadline for transferring their ticket”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-09.