Quality Company Formations: most-reported complaints
Automated analysis of 250 public Trustpilot reviews published 2018-10-27 to 2026-08-26. TrustScore 4.8 from 2,585 total reviews — see the Trustpilot page. Quick answer: is Quality Company Formations legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, citing unclear pricing packages that lead to unexpected costs. Other frequent complaints include delays in company incorporation and late delivery of services. Some customers also note that support is unreachable, with instances of unanswered phone calls. The data covers 250 reviews analyzed between October 2018 and August 2026.
How to reach Quality Company Formations
These are the contact details Quality Company Formations publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 020 3908 0044, address 71-75 Shelton Street, London, WC2H 9JQ, GB.
The company claimed its Trustpilot profile on 2016-04-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-30. Trustpilot ranks it 6 of 10 in Company Registry. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (459 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 1.0d) · 2026-08-15 (100%, 1.0d) · 2026-08-18 (100%, 1.0d) · 2026-08-21 (100%, 0.8d) · 2026-08-24 (100%, 0.8d) · 2026-08-27 (100%, 1.0d) · 2026-09-02 (100%, 1.0d) · 2026-09-08 (100%, 1.0d) · 2026-09-12 (100%, 1.0d) · 2026-09-15 (100%, 1.0d) · 2026-09-18 (100%, 1.0d) · 2026-09-24 (100%, 1.0d).
Severity: 14% of this company’s 44 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.7 days between the experience and publishing their negative review (30 reviews record both dates).
Measured reply time: across 55 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of 1 days.
Reply quality: of 55 company replies to negative reviews analysed, 58% engaged with the specific problem and 16% were generic templates.
51% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 129 of this company’s 2,585 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about Quality Company Formations?
Support unhelpful
16 reports · 36% of complaintssteady“Unclear pricing packages that lead to surprises”
The company replied on 2019-10-18: “Thank you for your review. As Quality Control Manager, I am concerned when a customer raises issues such as this. I can confirm I have contacted you privately regarding this matter, and can state the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“This did not happen. I again contacted you and was not helped”
The company replied on 2019-06-10: “Dear Mr Peaks, thank you for your review. As Operations Director, I am concerned when a member of the public states issues such as this. I can confirm that due to GDPR, we are unable to provide you…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“after few hours me paying the package they say we dont accept those document anymore”
The company replied on 2023-03-17: “I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Other
8 reports · 18% of complaintsfalling“I am waiting a long time for incorporation of the company!”
The company replied on 2019-11-29: “Thank you for your review, Mustafa. As Quality Control Manager, I am concerned when a customer is not happy with our service. I have now investigated the points you have raised and have attempted to…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Quality Company Formations (QCF) caused my company to be struck off the register.”
The company replied on 2023-01-23: “Thank you for your review, I have tried to contact you regarding your review, but unfortunately have not had a response. I’m also unable to locate an account or communications with the email address…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They eventually helped to sort it out but seemed to be blaming me”
The company replied on 2026-03-23: “Dear Sally, Thank you very much for your feedback. We truly appreciate the opportunity to have supported you in forming so many companies. I’m sorry to hear about the frustration and inconvenience…”
Our classifier read this reply as a deflection.
Support unreachable
5 reports · 11% of complaintsrising since 2024-03“I have made over 100 phone calls, but not once did they bother to answer or return any of my calls.”
The company replied on 2023-05-15: “Thank you for your review. As Service Improvement Manager, I am concerned when a customer is not 100% happy with our service. I have now investigated this matter. Following my investigation, I can…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Have called multiple times, wont call me back when I leave a message.”
The company replied on 2021-08-25: “Thank you for your valued review, Paul. As Service Improvement Manager, I am concerned when a customer raises an issue with the services we offer. I can confirm we have been in communication…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“With hidden fee's and outrageous renewal prices”
The company replied on 2024-10-16: “Thank you for your review, Pranto. I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear…”
Our classifier read this reply as a deflection.
Delivery late
4 reports · 9% of complaintsfalling“I ordered the Limited Company before Christmas and I am still waiting”
The company replied on 2021-01-26: “Thank you for taking the time to provide a review following your purchase experience with Quality Company Formations, Michael. As Service Improvement Manager, I am of course very concerned when a…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“I have made over 100 phone calls, but not once did they bother to answer or return any of my calls.”
The company replied on 2023-05-15: “Thank you for your review. As Service Improvement Manager, I am concerned when a customer is not 100% happy with our service. I have now investigated this matter. Following my investigation, I can…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“I received my business service after payment 5 days.”
The company replied on 2022-04-10: “Thank you for your review. I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Misleading pricing
4 reports · 9% of complaintssteady“Unclear pricing packages that lead to surprises”
The company replied on 2019-10-18: “Thank you for your review. As Quality Control Manager, I am concerned when a customer raises issues such as this. I can confirm I have contacted you privately regarding this matter, and can state the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“expect a 600% price increase after the first year.”
The company replied on 2026-07-30: “Thank you for taking the time to leave us a review. We're pleased to hear that you found the incorporation process straightforward, although we're sorry to learn that you found the renewal process…”
Our classifier read this reply as a deflection.
“The advertised incorporation period is 4-6 hours. I am still waiting at around 48 hours.”
The company replied on 2024-08-04: “Thank you for your review, Nick. I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Refund refused
3 reports · 7% of complaintssteady“when you ask for your money back they offer you credit on account.”
The company replied on 2023-01-20: “Thank you for your review, I have tried to contact you regarding your review, but unfortunately have not had a response. I’m also unable to locate an account or communications with the email address…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Unfortunately, we do not offer any variation of pro-ratered refunds or advertise for this”
The company replied on 2022-09-19: “Thank you for your review. I am very sorry to hear that you have had such a frustrating experience when using our services. We set a high standard for ourselves, and we are so sorry to hear this was…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“this order now falls outside of our refund policy as stated in the terms & conditions”
The company replied on 2021-12-01: “Thank you for your review, Sergii. As Head of Sales and Support, I am concerned when a customer isn't happy with our service. Please accept my apologies for any inconvenience caused. As a company…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.