Investec: most-reported complaints
Automated analysis of 614 public Trustpilot reviews published 2024-01-15 to 2026-09-24. TrustScore 4.7 from 6,291 total reviews — see the Trustpilot page. Quick answer: is Investec legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 52% of the 175 complaints identified in 614 reviews. Support issues were the next most frequent concerns, with 16% of complaints citing unhelpful assistance and 13% noting that support was unreachable. Other miscellaneous issues made up the remaining 14% of reported complaints. Trends for account problems and unreachable support remained flat, while complaints about unhelpful support were rising and other issues were falling.
How to reach Investec
These are the contact details Investec publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 (0)20 7597 4000, address 30 Gresham Street, London, EC2V 7QP, GB.
The company claimed its Trustpilot profile on 2019-01-21, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 8 of 19 in Savings Bank. We last checked this profile on 2026-09-24 and found 17 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 472 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Caution - Investec Fixed Term Cash ISA”, “Investec SIPP - no fees / 2.57% interest”, “Closure of all existing Investec High 5 savings accounts”.
Elsewhere: 4.8★ on Google (4 reviews)
TrustScore over time
4.7 → 4.7 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (93%, 3.6d) · 2026-08-15 (93%, 3.5d) · 2026-08-18 (93%, 3.5d) · 2026-08-21 (87%, 3.5d) · 2026-08-24 (75%, 3.4d) · 2026-08-27 (86%, 3.1d) · 2026-08-30 (94%, 3.1d) · 2026-09-02 (93%, 3.4d) · 2026-09-08 (93%, 3.4d) · 2026-09-11 (90%, 3.4d) · 2026-09-14 (94%, 3.3d) · 2026-09-17 (94%, 3.3d) · 2026-09-20 (94%, 3.3d) · 2026-09-24 (94%, 3.1d).
Severity: 10% of this company’s 175 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In October 2021, 30% of 20 one-to-three-star reviews were 1★; in August 2026, 44% of 23.
Counted from October 2021 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (267 reviews record both dates).
Measured reply time: across 415 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 415 company replies to negative reviews analysed, 40% engaged with the specific problem and 46% were generic templates.
Review provenance: 435 company-invited reviews in the recent window average 4.69★, while 22 organic (uninvited) reviews average 3.27★.
5% of its 365 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 52% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 1,048 of this company’s 6,291 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Investec?
Account/app problems
91 reports · 52% of complaintssteady“I opened a new account and although I had been a customer for years was asked to upload my passport and a selfie to an unknown website.”
The company replied on 2025-11-05: “We understand that you may have had savings accounts with us, but you have to apply for these accounts as they are built on a different platform to our traditional savings accounts. We ask you to…”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
“only to tell me in the end they could not verify my address!”
The company replied on 2026-01-02: “This is not great to hear, and we would like to apologize for the inconvenience. We have live chat available for support as you apply, you can use this service channel to speak to a consultant and…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Decided not to invest in the end as Investec don’t have an app to control the investment”
The company replied on 2025-12-30: “We don't have a mobile app for our Investec Save accounts, but our website and online dashboard are fully optimised for mobile use. We recommend saving this link…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
28 reports · 16% of complaintsrising since 2025-12“The Accounts are online and I communicated with the chat service who couldn't help. They asked me to send an email stating the problem which I did.”
The company replied on 2025-11-20: “We are disappointed to hear that the deposit inconvenienced you, and there was a delay in resolving it. We'll review this to improve our response times with the service team.”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“The call handler was dismissive, rude and quite aggressive.”
The company replied on 2026-01-07: “We're disappointed to read that you had this kind of service with us, this is not something we pride ourselves in. I have requested your information via the platform, please get back to us so we can…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I have had no response. Their Bereavement Guide spouts about we are there to assist”
The company replied on 2025-09-29: “We're disappointed to hear that our services didn't live up to our promise. We have requested or your information on the platform, please get back to us so we can try to amend the relationship.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Other
24 reports · 14% of complaintsfalling“Two days later the interest rate was raised by almost half a percentage point. I phoned to ask if there was a cooling off period or whether it was possible to upgrade. Apparently nothing can be done.”
The company replied on 2025-12-19: “Please note the rates for these accounts are indicative, so they are subjected to change from time to time. We apologise that you had to experience this. Please note that we will always notify you…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Nothing in the post. No hard copies. No named contacts.”
The company replied on 2026-09-11: “Our Investec Save accounts are designed to be managed entirely online, so we do not provide hard copy correspondence or dedicated relationship managers for this service. Support is available via Live…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“It never happened. Took too long to transfer ISA funds from another bank, so account was closed.”
Support unreachable
23 reports · 13% of complaintssteady“Countless emails, phone calls, messages and more emails are just completely ignored.”
The company replied on 2026-03-04: “We have already picked up your feedback from Facebook and our FX team have been in touch with you earlier this morning.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Fraud department closed weekends.”
2 readers marked this review helpful on Trustpilot.
“I cannot even get responses from two different personal bankers.”
The company replied on 2024-11-11: “I'm sorry to hear that this is the kind of service you have received from our private banking team, I understand that this is not great. I've requested for your information via the platform so we can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
13 reports · 7% of complaintsrising since 2025-12“It's very sneaky and not at all clear in the product terms.”
The company replied on 2025-12-18: “Thank you for your detailed feedback around this, we have shared this with our operations team on your behalf.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Phoned to complain and asked for rate as per new account which they refused, despite guarantee of best rate on renewal”
The company replied on 2025-09-30: “We're disappointed to hear that your experience with us was not pleasant, this is not something we pride ourselves in. We will share your feedback with our product team to see how we can improve this…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Sorry I did not realise when I opened the account that it did not include interest on the first £5k”
The company replied on 2024-09-10: “I'm sorry that you missed the information about the cooling period, and the interest. You'll only earn interest on your entire balance when it's between £5,000-£250,000. However, if it's equal or…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Billing errors
6 reports · 3% of complaintssteady“send a bill for £ 600”
The company replied on 2024-06-10: “Hey Rod, I have requested for your contact information. Please kindly respond to the request, and I will get a member of the team to contact you, and advise. I would like to apologize for any…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“they continually make up charges and then if you try and argue it they hit you with default notices”
The company replied on 2026-07-16: “We are disappointed to hear about your negative experience with our billing and credit processes. We understand your frustration regarding the charges and credit notes - we have requested you…”
Our classifier read this reply as a template response.
“Investec asset finance illegally set up a third party insurance policy that I was not made aware of”
The company replied on 2025-03-20: “We appreciate you sharing your disappointing experience with our asset finance team. We understand how frustrating this must have been for you, and we're committed to making things right. We have…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare Investec with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.