Openly : most-reported complaints
Automated analysis of 279 public Trustpilot reviews published 2022-09-15 to 2026-08-14. TrustScore 4.7 from 1,156 total reviews — see the Trustpilot page. Quick answer: is Openly legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report warranty disputes, which account for 31% of the 72 complaints identified in the last 279 reviews. Other issues include general complaints at 24% and unhelpful support at 17%. A smaller portion of reviewers mention unreachable support, representing 10% of complaints. Trends indicate that warranty disputes and unreachable support are rising, while other complaints are falling.
How to reach Openly
These are the contact details Openly publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 8579909080, email [email protected], address 131 Dartmouth Street, Boston, 02116, US.
The company claimed its Trustpilot profile on 2022-03-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-30. Trustpilot ranks it 3 of 24 in Home Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-08 (67%, 25.0d) · 2026-09-12 (67%, 25.0d) · 2026-09-21 (67%, 25.0d).
Severity: 49% of this company’s 72 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.0 days between the experience and publishing their negative review (88 reviews record both dates).
What their policy promises
delivery promise: email or write
“To submit a request, please email us or write to us as provided below.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 67 negative reviews that received a public reply, the median wait was 8.7 days — the company profile reports an average of 25 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 67 company replies to negative reviews analysed, 15% engaged with the specific problem and 85% were generic templates.
89% of its 182 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: warranty disputes makes up 31% of this company’s complaints vs a 17% median across 55 ranked companies in its sector.
Review velocity: 216 of this company’s 1,156 Trustpilot reviews (19%) were written in the last 12 months.
What are the most common complaints about Openly ?
Warranty disputes
22 reports · 31% of complaintsrising since 2025-02“They finally replied saying of course they would not be able cover the damages as it was "pre-existing"”
The company replied on 2024-01-26: “John, we aim to deliver a great experience and are sorry we did not meet your expectations. Thank you for taking the time to bring this to our attention. If we can be of further assistance, please…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I have not received check for trees. I contacted my agent and had him call him . He return call and said they were holding check until roof estimate was finished.”
The company replied on 2023-09-14: “Terry, we aim to deliver a great experience and are sorry we did not meet your expectations. Thank you for taking the time to bring this to our attention. We will use the feedback and strive to do…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Openly team cannot justify their denial of the claim.”
1 reader marked this review helpful on Trustpilot.
Other
17 reports · 24% of complaintsfalling“Scamers and fraudulent company.”
1 reader marked this review helpful on Trustpilot.
“It’s a disaster working with them on our claim and there practices are super shady.”
1 reader marked this review helpful on Trustpilot.
“THEY REFUSED ME INSURANCE BECAUSE I DIDN'T HAVE MORE CREDIT CARD BALANCES”
The company replied on 2023-03-06: “Thank you for your feedback.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
12 reports · 17% of complaintssteady“I have not received check for trees. I contacted my agent and had him call him . He return call and said they were holding check until roof estimate was finished.”
The company replied on 2023-09-14: “Terry, we aim to deliver a great experience and are sorry we did not meet your expectations. Thank you for taking the time to bring this to our attention. We will use the feedback and strive to do…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“claims experience was extremely poor”
The company replied on 2026-01-26: “Hello Sarah, we are sorry to hear that your experience was not up to standard. If we can be of assistance, please contact us at [email protected] or call our toll free number at (888) 808-4842.…”
Our classifier read this reply as a template response.
“Read from a script and wouldn't allow you to speak to a supervisor.”
The company replied on 2024-04-22: “We aim to deliver a great experience and are sorry we did not meet your expectations. Thank you for taking the time to bring this to our attention. If we can be of assistance, please contact us at…”
Our classifier read this reply as a template response.
Support unreachable
7 reports · 10% of complaintsrising since 2025-02“After signing the agreement they did nothing to communicate with me or my broker”
The company replied on 2026-06-30: “Hello Andrew, we are sorry to hear that your experience was not up to standard. If we can be of assistance, please contact us at [email protected] or call our toll free number at (888) 808-4842.…”
Our classifier read this reply as a template response.
“continue to get no response on the remainder of the claim”
The company replied on 2025-05-16: “John, we are sorry to hear that your experience was not up to standard. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our toll…”
Our classifier read this reply as a template response.
“Anytime you have an issue, you have to speak with someone else”
The company replied on 2025-04-01: “Liam, we are sorry to hear that your experience was not up to standard. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our toll…”
Our classifier read this reply as a template response.
Overcharging
7 reports · 10% of complaintsrising since 2025-02“Openly increased $2,000 in two years with zero payouts in claims.”
The company replied on 2025-08-14: “We are sorry to hear that your experience was not up to standard. If we can be of assistance, please contact us at [email protected] or call our toll free number at (888) 808-4842. Thank you.”
Our classifier read this reply as a template response.
“just got notice that my premium will literally QUADRUPLE in October”
The company replied on 2024-08-12: “Kaitlin, thank you for bringing this to our attention. We’re sorry you had a bad experience. If we can be of assistance, please contact us at [email protected].”
Our classifier read this reply as a template response.
“They raised my insurance almost $1600 a year! No claims for anything. I understand rate increases, but over 100%?”
The company replied on 2024-08-06: “John, thank you for bringing this to our attention. We’re sorry you had a bad experience. If we can be of further assistance, please contact us at [email protected].”
Our classifier read this reply as a template response.
Account/app problems
5 reports · 7% of complaintsfalling“No way to override it”
The company replied on 2022-10-18: “We are sorry you had a confusing experience with Openly. We will have your Agency Success Manager reach out to you shortly to further discuss your situation.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I cannot log into my account and I have contacted my rep with no response.”
“I was told that I needed to completely re-write the policy... that equates to a lot of unnecessary time wasted”
The company replied on 2023-03-29: “Thank you for providing feedback. Please reach out to [email protected] and reference Trustpilot review so that we can help.”
Our classifier read this reply as a template response.
Compare Openly with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.