Companies with the most “hard to cancel” complaints

What this means and where to escalate →

Cancellation blocked, ignored, or made deliberately difficult. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.

Company	TrustScore	Hard to cancel reports	Share of its complaints
Virgin Media	2.2	178	10%
Sky	2.6	172	11%
TalkTalk	2	162	13%
Three UK	4.6	122	12%
NutriPaw	4.2	77	16%
IONOS \| ionos.com	4.6	71	21%
IONOS \| ionos.co.uk	4.7	68	21%
Adobe	1.1	61	20%
takepayments Limited	4.8	59	12%
Shutterstock	1.2	37	37%
The Telegraph	1.4	33	31%
NOW	1.1	30	13%
Fasthosts Internet	4.8	27	22%
Salt Mobile	1.3	25	23%
Acorn TV	1.5	25	27%
Croner	4.9	21	24%
Calibrate	4.5	21	8%
Google	1.4	21	20%
Vodafone Deutschland	1.3	19	15%
IONOS \| ionos.es	4.2	17	35%
Insurance Revolution	4.9	17	10%
eHealth Medicare	4.8	15	6%
Sonder	1.3	14	15%
ZoomInfo	1.6	13	14%
Handepay	4.7	11	22%
ShirtSpace	4.8	10	12%
IGS Energy	4.5	10	8%
Ecosave Gas & Power	4.8	9	8%
Arbor	4.8	9	12%
Golds Gym	2.3	9	20%
Card Saver	4.6	9	16%
Usay Compare	4.9	8	15%
Alternative Airlines	4.9	8	11%
Your Way Insurance	4.8	8	7%
ScoresMatter	4.7	7	9%
Peninsula UK	4.9	7	10%
Think Energy	4.4	6	22%
First2Protect	4.9	6	9%
Nexamp	4.4	6	32%
Dun & Bradstreet	2	6	5%
Secure For Life	4.9	6	11%
Soho66	4.9	6	12%
British Seniors	4.9	6	7%
green.ch	4.2	5	36%
Quark Expeditions	4.9	5	38%
Wolters Kluwer	1.2	5	10%
Caspian Insurance	4.9	5	12%
ClearMatch	4.9	5	7%
Brentacre Insurance	4.9	5	7%
Currensea	4.9	4	5%

All companies with evidenced “hard to cancel” complaints, A–Z

66 companies. Every company listed has at least three reviews our census classified under this issue and passes the evidence gate for it (two or more verbatim quotes from distinct reviews); the table above ranks the fifty with the most reports.

Acorn TV (25)
Adobe (61)
Alternative Airlines (8)
Arbor (9)
Best4 Warranty (4)
Brentacre Insurance (5)
British Seniors (6)
Calibrate (21)
Card Saver (9)
Caspian Insurance (5)
CleanChoice Energy (4)
ClearMatch (5)
Cover Today (4)
Covered Insurance (4)
Croner (21)
CruiseKings (3)
Currensea (4)
Dun & Bradstreet (6)
Ecosave Gas & Power (9)
eHealth Medicare (15)
Eventsured (3)
Exodus Adventure Travels (4)
Fasthosts Internet (27)
First2Protect (6)
Golds Gym (9)
Google (21)
green.ch (5)
Greenlight Insurance Services Limited (3)
Handepay (11)
Holborn Assets (4)
IGS Energy (10)
Insurance Revolution (17)
Integrity Energy (3)
IONOS | ionos.co.uk (68)
IONOS | ionos.com (71)
IONOS | ionos.es (17)
Ladder (3)
LetsGoCover (3)
Nexamp (6)
NOW (30)
NutriPaw (77)
Peninsula UK (7)
Protect Line - Life Insurance (4)
Quark Expeditions (5)
Rhythm Energy (4)
Salt Mobile (25)
ScoresMatter (7)
Secure For Life (6)
ShirtSpace (10)
Shutterstock (37)
Sky (172)
Soho66 (6)
Sonder (14)
takepayments Limited (59)
TalkTalk (162)
The All-England Lawn Tennis and Croquet Club (4)
The Telegraph (33)
Think Energy (6)
Three UK (122)
Usay Compare (8)
Virgin Media (178)
Vodafone Deutschland (19)
Wolters Kluwer (5)
YMT Vacations (3)
Your Way Insurance (8)
ZoomInfo (13)