Companies with the most “not as described” complaints
What this means and where to escalate →
Item or service materially different from what was advertised. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.
| Company | TrustScore | Not as described reports | Share of its complaints |
|---|---|---|---|
| TeePublic | 4.4 | 488 | 39% |
| Halara | 4 | 475 | 29% |
| Jet2holidays | 4.4 | 440 | 33% |
| On the Beach | 3.8 | 383 | 27% |
| World of Books | 4.6 | 273 | 32% |
| Villa Plus | 4.3 | 246 | 59% |
| loveholidays UK | 4.4 | 231 | 24% |
| Cotton Traders | 4.4 | 207 | 23% |
| OnBuy.com | 4.4 | 192 | 20% |
| StockX | 4.2 | 183 | 13% |
| TUI | 4.6 | 180 | 21% |
| Shop LC | 4.3 | 128 | 21% |
| Jiffy | 4.2 | 128 | 13% |
| AliExpress | 1.9 | 126 | 11% |
| Headout | 4.4 | 126 | 18% |
| Ticketmaster UK | 4 | 121 | 33% |
| Next | 4.3 | 120 | 11% |
| Wayfair UK | 3.9 | 104 | 15% |
| Pound Fabrics | 4.9 | 102 | 36% |
| Protein Works | 4.7 | 100 | 17% |
| Barrhead Travel | 4.9 | 91 | 17% |
| Mr Memory | 4.9 | 87 | 18% |
| KEH Camera | 4.6 | 85 | 25% |
| Trailfinders | 5 | 85 | 17% |
| JustPark | 4.4 | 81 | 9% |
| A1 Tech Deals | 4.7 | 76 | 20% |
| Expedia | 3.2 | 75 | 12% |
| Hays Travel | 4.9 | 75 | 14% |
| Uttings | 4.9 | 69 | 13% |
| QVC UK | 4.4 | 69 | 8% |
| Wild | 4.5 | 67 | 11% |
| CJS CD Keys | 3.9 | 64 | 10% |
| Hydrow | 4.2 | 63 | 15% |
| Spitfire Audio | 4.2 | 62 | 12% |
| Disturbia | 4.4 | 61 | 19% |
| Vonhaus | 4.2 | 57 | 10% |
| Sturdy By Design | 4.9 | 55 | 47% |
| www.PromoDirect.com | 4.9 | 51 | 21% |
| JUSTRUG | 4.6 | 49 | 38% |
| viagogo | 3.9 | 48 | 16% |
| Platypus Tours | 4.9 | 45 | 42% |
| Haven | 2 | 42 | 28% |
| Coolie Nation | 5 | 40 | 40% |
| World of Wool | 4.9 | 37 | 28% |
| Sticker Mule | 4.7 | 36 | 36% |
| SquadLocker | 4.9 | 35 | 17% |
| British Airways | 1.5 | 35 | 8% |
| Appliances Direct | 4.3 | 33 | 8% |
| Hobo Jack | 4.9 | 32 | 10% |
| Scrum.org | 4.9 | 31 | 28% |