Clements Worldwide, a Gallagher Company: most-reported complaints
Automated analysis of 278 public Trustpilot reviews published 2025-04-25 to 2026-09-10. TrustScore 4.7 from 5,777 total reviews — see the Trustpilot page. Quick answer: is Clements Worldwide, a Gallagher Company legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 24 complaints noting issues such as ignored inquiries and unexpected payment notifications. Support being unreachable is the second most common concern, cited in 17 cases where claims officers failed to respond to emails for extended periods. Other frequent complaints include overcharging for services like address changes and general concerns about high insurance costs.
How to reach Clements Worldwide, a Gallagher Company
These are the contact details Clements Worldwide, a Gallagher Company publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800.872.0067, email [email protected], address 1220 L Street NW, Suite 1200, Washington, DC, 20005, US.
The company claimed its Trustpilot profile on 2021-06-10, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-16. Trustpilot ranks it 20 of 34 in Insurance Broker. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 1.8d) · 2026-08-24 (100%, 1.8d) · 2026-08-27 (100%, 1.8d) · 2026-09-02 (100%, 2.0d) · 2026-09-08 (96%, 2.0d) · 2026-09-11 (96%, 2.0d) · 2026-09-14 (96%, 2.0d) · 2026-09-17 (100%, 2.4d) · 2026-09-20 (100%, 2.4d) · 2026-09-24 (100%, 2.4d).
Severity: 18% of this company’s 62 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2023, 82% of 17 one-to-three-star reviews were 1★; in August 2025, 62% of 13.
Counted from March 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.5 days between the experience and publishing their negative review (374 reviews record both dates).
Measured reply time: across 418 negative reviews that received a public reply, the median wait was 2.1 days — the company profile reports an average of 2 days.
Reply quality: of 418 company replies to negative reviews analysed, 31% engaged with the specific problem and 60% were generic templates.
50% of its 208 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 39% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 436 of this company’s 5,777 Trustpilot reviews (8%) were written in the last 12 months.
What are the most common complaints about Clements Worldwide, a Gallagher Company?
Support unhelpful
24 reports · 39% of complaintssteady“Not only was it completely ignored, but I also received a notification for a further payment.”
The company replied on 2025-10-17: “We’re truly sorry for the frustration you’ve experienced while trying to cancel your policy, and we want to help resolve this quickly. Our teams in multiple countries have searched our systems and we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“policy being reinstated 30 days after the expiration”
The company replied on 2025-06-12: “Dear Shaun, We apologize for your experience. I forwarded your input to our managers so they can investigate what may have happened. This is definitely not how we support our customers and are…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Communication is slow and inconsistent, often taking several days just to receive a response”
The company replied on 2026-04-08: “We’re very sorry for the frustration this situation has caused and understand how difficult it is to wait while your vehicle remains in storage. Auto claims in Italy can unfortunately take longer…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
17 reports · 27% of complaintsfalling“Claims officers did not respond to emails about my claims for over two months”
The company replied on 2025-12-12: “Thank you for sharing your feedback. We’re truly sorry for the delays and frustration you experienced with your claim. Our claims supervisor confirmed that she reached out to you directly and ensured…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“Getting hold of them is extremely frustrating. After wasting nearly an hour on hold”
The company replied on 2025-08-25: “WMD, we are truly sorry to hear about the frustrating experience you had with our customer service team. This is not the quality of service we strive to provide, and we sincerely apologize for the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“I called yesterday, waited in the queue for almost an hour only to be told that there is no one to help me”
The company replied on 2025-08-22: “Thank you for reaching out and sharing your feedback. We are so sorry to hear about the trouble you've had reaching us by phone. That is incredibly frustrating, and we sincerely apologize for the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Overcharging
9 reports · 14% of complaintssteady“when change address take a £63”
The company replied on 2025-11-14: “Dear Mr. Gurdeep, Thank you for your feedback. We understand that unexpected costs can be frustrating, and we appreciate the opportunity to clarify. When your address was updated, the total charge of…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“unilateral and unexpected raise of the deductible, from $500 to $2500”
The company replied on 2026-03-24: “Hello, we’re sorry to hear how frustrating this renewal experience felt, especially after your loyalty over the years and a strong claims history. We understand why an unexpected deductible change…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“They later admitted it was wrong but only offered a new policy with much higher premiums.”
The company replied on 2026-01-26: “Hi Muhammad, thank you for sharing your feedback. I’m sorry to hear about your frustration, and I’d like to clarify a few points. Your policy was renewed in July 2025, and it wasn’t declined due to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Other
8 reports · 13% of complaintsrising since 2026-03“Too much expensive insurance”
The company replied on 2025-11-20: “Mr. Gurdeep, we’re sorry to hear that the pricing did not meet your expectations. Insurance costs can vary based on many details like coverage needs, location, and individual circumstances, and we…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“it's probably a good idea to reflect them accurately in the documentation.”
The company replied on 2026-05-06: “Simon, we absolutely agree with you that when updated details are provided, they should be reflected accurately. In this case, there was an unexpected system interruption while your information was…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“They need to improve their customer care centres and the people they employ to speak with the customers.”
The company replied on 2025-08-19: “Sai, we are truly sorry to hear about your experience with your policy cancellation, especially after being with us for three years. We understand your frustration and we sincerely apologize for the…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
4 reports · 6% of complaintssteady“policy being reinstated 30 days after the expiration”
The company replied on 2025-06-12: “Dear Shaun, We apologize for your experience. I forwarded your input to our managers so they can investigate what may have happened. This is definitely not how we support our customers and are…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they passed my details to Moorcroft to chase a debt that I do not owe.”
The company replied on 2025-09-04: “Hello Edah, We are very concerned to hear about your experience, as this is not the standard of service we provide. We have conducted a search of our systems, and we are unable to locate any record…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I am being double charged for insurance. My current police expires on 17 August. I never received a renewal notification”
The company replied on 2026-08-05: “Tara, we're sorry for the frustration this situation caused and appreciate the opportunity to clarify. According to our records, a renewal notice was sent to the email address previously used for…”
Our classifier read this reply as a substantive response.
Contract term changes
3 reports · 5% of complaintssteady“unilateral and unexpected raise of the deductible, from $500 to $2500”
The company replied on 2026-03-24: “Hello, we’re sorry to hear how frustrating this renewal experience felt, especially after your loyalty over the years and a strong claims history. We understand why an unexpected deductible change…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“They later admitted it was wrong but only offered a new policy with much higher premiums.”
The company replied on 2026-01-26: “Hi Muhammad, thank you for sharing your feedback. I’m sorry to hear about your frustration, and I’d like to clarify a few points. Your policy was renewed in July 2025, and it wasn’t declined due to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they have been keeping increasing the premium as well as their commission although this year most of the premiums have been going down”
The company replied on 2025-05-01: “Dear Mustafa, Thank you for your feedback and for being a valued client of ours for the past four years. We understand your concern regarding the increase in your renewal premium and our fee. As you…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare Clements Worldwide, a Gallagher Company with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.