Norton Finance: most-reported complaints
Automated analysis of 167 public Trustpilot reviews published 2023-10-12 to 2026-09-05. TrustScore 4.8 from 213 total reviews — see the Trustpilot page. Quick answer: is Norton Finance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 167 Trustpilot reviews analysed, the most-reported issues with Norton Finance were: Support unhelpful (4 reports), Misleading pricing (4 reports), Aggressive collections (2 reports). There are not enough reviews to establish a trend.
How to reach Norton Finance
These are the contact details Norton Finance publishes on its Trustpilot profile, as of our last check on 2026-09-25 — it publishes no phone number there, address Norton House, Rotherham, S60 2DR, GB.
The company claimed its Trustpilot profile on 2019-12-06, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-01. Trustpilot ranks it 61 of 97 in Finance Broker. We last checked this profile on 2026-09-25 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 103 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Norton Finance PPI for First Plus Loan”, “norton finance ppi unluckiest man alive”, “Norton Finance Enters Administration”.
Elsewhere: 4.6★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (50%, 0.0d) · 2026-08-18 (50%, 0.0d) · 2026-08-28 (50%, 0.0d) · 2026-08-31 (50%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-06 (100%, 0.0d) · 2026-09-13 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-25 (100%, 0.0d).
Ombudsman outcomes
The Financial Ombudsman Service has published 4 decisions naming this firm (too few to quote an upheld rate).
Covers decisions dated 2016-09-22 to 2024-10-17, by the acceptance-deadline date the Ombudsman publishes — not the date the complaint was decided.
Official published outcomes from the Financial Ombudsman Service, not our analysis. Uphold rates reflect the cases that reached the ombudsman, not all complaints. source.
Review provenance: 136 company-invited reviews in the recent window average 4.91★, while 35 organic (uninvited) reviews average 4.20★.
17% of its 157 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 40% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 107 of this company’s 213 Trustpilot reviews (50%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Norton Finance?
Support unhelpful
4 reports · 40% of complaints“No one gets back to you, you have to chase yourself.”
The company replied on 2025-07-09: “Thank you for your feedback and we're sorry to hear about your experience. We always aim to provide clear communication and a smooth customer journey, so we're sorry to hear that you felt let down.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“chased me when ex abuser stopped paying his half”
The company replied on 2026-07-01: “Thank you for taking the time to leave your review. We’re sorry to hear about the distressing circumstances you’ve described. As this relates to personal financial matters, we’re unable to discuss…”
Our classifier read this reply as a deflection.
“Had an unknown name added to our credit file by Norton Finance without permission”
Misleading pricing
4 reports · 40% of complaints“Dealt with SB £5000 broker fee (more than 6%) vs £495 lender fee.”
1 reader marked this review helpful on Trustpilot.
“I asked for £15,000- but the amount I would get was £14,000- (due to fees- I assume?).”
The company replied on 2025-07-04: “Thanks for your feedback; we’re sorry to hear you were disappointed with the options provided. We work with a wide panel of lenders, including specialists in helping customers with complex credit…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They put me onto a company that charge a massive 99% interest”
Aggressive collections
2 reports · 20% of complaints“chased me when ex abuser stopped paying his half”
The company replied on 2026-07-01: “Thank you for taking the time to leave your review. We’re sorry to hear about the distressing circumstances you’ve described. As this relates to personal financial matters, we’re unable to discuss…”
Our classifier read this reply as a deflection.
“Had an unknown name added to our credit file by Norton Finance without permission”
Overcharging
2 reports · 20% of complaints“Dealt with SB £5000 broker fee (more than 6%) vs £495 lender fee.”
1 reader marked this review helpful on Trustpilot.
“the loan was then increased by £70 as the ‘fixed rate’ had come to an end”
1 reader marked this review helpful on Trustpilot.
Other
2 reports · 20% of complaints“I asked for £15,000- but the amount I would get was £14,000- (due to fees- I assume?).”
The company replied on 2025-07-04: “Thanks for your feedback; we’re sorry to hear you were disappointed with the options provided. We work with a wide panel of lenders, including specialists in helping customers with complex credit…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The longest it's ever taken me to get a loan sorted”
The company replied on 2026-05-06: “Thank you for your feedback. We're sorry the process took longer than you expected. In some cases, additional checks and gathering information from third parties can add time to an application, but…”
Our classifier read this reply as a deflection.
Compare Norton Finance with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.