Greaves Sports: most-reported complaints
Automated analysis of 276 public Trustpilot reviews published 2023-06-26 to 2026-09-05. TrustScore 4.9 from 10,020 total reviews — see the Trustpilot page. Quick answer: is Greaves Sports legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 24% of the 66 complaints identified. Delivery failures and faulty products were also frequent concerns, each representing 20% of the reported issues. Additionally, 15% of complaints cited unhelpful customer support. Trends indicate that reports of late deliveries and faulty products remain stable, while support complaints are rising and delivery failures are falling.
How to reach Greaves Sports
These are the contact details Greaves Sports publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0141-221-3322, email [email protected], address 23 Gordon Street, Glasgow, G1 3PW, GB.
The company claimed its Trustpilot profile on 2019-06-24, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-07. Trustpilot ranks it 7 of 126 in Activewear Store. We last checked this profile on 2026-09-23 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 9 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 05/08? sporting pizes from Greaves Sports (fb)”, “A: 24/12 Greaves Sports”, “E: 24/12 ? Win ? From greaves sports (fb) DAILY advent”.
Elsewhere: 4.4★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (80%, 0.8d) · 2026-08-27 (80%, 0.8d) · 2026-08-30 (57%, 0.8d) · 2026-09-05 (71%, 2.2d) · 2026-09-08 (100%, 5.0d) · 2026-09-11 (100%, 5.0d) · 2026-09-14 (100%, 5.0d) · 2026-09-17 (100%, 5.0d).
Severity: 6% of this company’s 66 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2019, 86% of 21 one-to-three-star reviews were 1★; in December 2022, 69% of 16.
Counted from December 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 10.8 days between the experience and publishing their negative review (112 reviews record both dates).
What their policy promises
delivery promise: Free U.K. Delivery on orders over £75
“Free U.K. Delivery on all orders over £75”
refund window: 10% Off Your First Order
“Join Greaves Loyalty To Get 10% Off Your First Order”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +6/-22 lines; added: + Bordeaux | + Scotland; removed: + Austria | + Argentina (snapshot)
- 2026-09-08: +5/-7 lines; added: * Freshner Insert | £9.00; removed: + Burnley | + Burnley (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 259 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 5 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 259 company replies to negative reviews analysed, 62% engaged with the specific problem and 10% were generic templates.
11% of its 207 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 24% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 346 of this company’s 10,020 Trustpilot reviews (3%) were written in the last 12 months.
What are the most common complaints about Greaves Sports?
Delivery late
16 reports · 24% of complaintssteady“My item can so late that my grandson did not have it for Christmas Day”
The company replied on 2024-01-01: “Hi Morris, We have looked in to your order and unfortuantly you ordered after our recommended christmas delivery day. Thanks, Greaves”
Our classifier read this reply as a deflection.
“no idea when it will be received at the shop in Glasgow”
The company replied on 2025-08-06: “Hi Derek, It may appear strange but InPost's main sorting hubs are in Coventry and Barnsley and the parcel reach us on Monday and the refund has been processed. We do hope the ordering process and…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Was mega late on delivery. Then severally mucked about by royal mail claiming they tried to deliver and no one was home”
The company replied on 2025-05-30: “Hi David, Thanks for your review. We looked in to the tracking and can see we dispatched on Monday and Royal Mail have advised delivery was attempted on the Thursday with no answer. We're…”
Our classifier read this reply as a deflection.
Delivery failed
13 reports · 20% of complaintsfalling“Still, I havn´t received any product yet !!! First product, then payment.”
The company replied on 2024-01-03: “Leif Jansson, Thanks for your review and we have a looked in to your order. As this is an International shipment, this can take longer due to customs plus add delivery time due to shipping being made…”
Our classifier read this reply as a substantive response.
“they were both wrong colour and size and then to add insult to injury they refused to allow me to return them”
The company replied on 2026-09-07: “Hi Victoria Smurfitt, Thank you for taking the time to leave a review. We're very sorry to hear about your experience. We take comments like this very seriously, however we have been unable to locate…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Sent parcel back saying it was wet, it was dry when I dropped it of at post office”
The company replied on 2026-04-07: “Hi Scott, Thank you for your feedback. We’re sorry to hear you feel disappointed. When the parcel was returned to us, it arrived noticeably wet, which is why we returned the package because of its…”
Our classifier read this reply as a deflection.
Faulty product
13 reports · 20% of complaintssteady“They sent me a pair that's clearly been worn - obvious creases in the toe box, dirty soles and smelly inside.”
The company replied on 2023-11-20: “Hi Roberto, We called to discuss the boots as it was not clear what the issue was from the videos or pictures. We're now glad to hear you have worn the boots out and are happy to keep them. We are…”
Our classifier read this reply as a deflection.
“Trousers don’t last and sizing is awful.”
The company replied on 2025-09-16: “Hi Mariam, We're dissapointed to receive 1-star review on your latest TGA order. We stock a full run of sizes and these can be tried on to ensure the correct fit. If you have any issues with faulty…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Nike boots Football Boots fell apart 7 months after we bought them despite only being used for 5 months.”
The company replied on 2024-10-21: “Hi Ninna, Thanks for your review and we're dissapointed to hear you had a negative experience. We advised via e-mail that the warranty period for the boots was 6 months. Since the boots had been…”
Our classifier read this reply as a deflection.
Support unhelpful
10 reports · 15% of complaintsrising since 2025-05“A mature grey headed female, had absolutely zero customer service provision. Unfriendly, unskilled, unsmiling.”
The company replied on 2026-01-19: “Hi Mr Donnelly, We’re disappointed to hear about your experience in our store on Friday. If you’re willing to share a bit more about what happened, our customer service team would really appreciate…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Was mega late on delivery. Then severally mucked about by royal mail claiming they tried to deliver and no one was home”
The company replied on 2025-05-30: “Hi David, Thanks for your review. We looked in to the tracking and can see we dispatched on Monday and Royal Mail have advised delivery was attempted on the Thursday with no answer. We're…”
Our classifier read this reply as a deflection.
“Very unhelpful customer service. Not willing to offer any help.”
The company replied on 2024-07-19: “Hi Lee, We've looked in to your order and can see you have reached out to our online team already. As advised please send the FG boots not required back for a refund. If you then place a new order…”
Our classifier read this reply as a substantive response.
It promised: refund.
Not as described
7 reports · 11% of complaintsfalling“They send me jersey without sponsors. But their shop shows it with sponsor logos.”
“They sent me a pair that's clearly been worn - obvious creases in the toe box, dirty soles and smelly inside.”
The company replied on 2023-11-20: “Hi Roberto, We called to discuss the boots as it was not clear what the issue was from the videos or pictures. We're now glad to hear you have worn the boots out and are happy to keep them. We are…”
Our classifier read this reply as a deflection.
“Sizing is awful as well as the material for school sports wear”
The company replied on 2024-09-11: “Hi Mariam, We’re disappointed to receive a 1 star service review. We stock a full run of sizes and you can exchange these both in-store & online. Samurai Sports use a polyester fabric called…”
Our classifier read this reply as a deflection.
Misleading pricing
5 reports · 8% of complaintsrising since 2025-05“They advertise jersey with full sponsors but apparently its without sponsors”
The company replied on 2026-09-07: “Hi Tanya, We fully understand your disappointment and appreciate the opportunity to address your concerns. As mentioned previously, the shirt was supplied to us sealed and brand new, and we were…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They will not honor blue light discounts”
The company replied on 2024-08-21: “Hi Julie, We do accept Blue Light card discount but TGA sports kit is excluded from any discount codes. We do have a loyalty programme Greaves Gold that you can redeem points. I can see you currently…”
Our classifier read this reply as a substantive response.
“why could this not have been added to original price at checkout as very inconvenientm to pay in Germany in person”
The company replied on 2024-07-12: “Hi Mark, We're sorry to hear the German customs charges have resulted in a negative experience. Unfortunately we are unable predict these charges and have them included in your invoice. Thanks,…”
Our classifier read this reply as a deflection.
Compare Greaves Sports with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.