Calavera New York: most-reported complaints
Automated analysis of 211 public Trustpilot reviews published 2026-05-01 to 2026-09-12. TrustScore 4.9 from 427 total reviews — see the Trustpilot page. Quick answer: is Calavera New York legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with three complaints identified out of 211 reviews analyzed. These issues primarily involve slow response times and delays in processing refunds. A specific trend cannot be established yet due to the low number of reviews.
How to reach Calavera New York
These are the contact details Calavera New York publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (646)-665-4718, email [email protected], address 45 Rockefeller Plaza, 20th Floor, New York, 10111, US.
The company claimed its Trustpilot profile on 2026-01-06, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-09. Trustpilot ranks it 8 of 155 in Jewelry Store. We last checked this profile on 2026-09-24 and found 7 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ on Google (9 reviews)
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (100%, 1.0d) · 2026-08-21 (100%, 1.0d) · 2026-08-25 (100%, 1.0d) · 2026-08-28 (100%, 1.0d) · 2026-08-31 (100%, 1.0d) · 2026-09-03 (50%, 1.0d) · 2026-09-06 (100%, 2.0d) · 2026-09-09 (100%, 2.0d) · 2026-09-12 (100%, 1.3d) · 2026-09-15 (100%, 1.3d) · 2026-09-20 (100%, 1.3d) · 2026-09-24 (100%, 1.3d).
59% of its 222 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 100% of this company’s complaints vs a 18% median across 164 ranked companies in its sector.
Review velocity: 427 of this company’s 427 Trustpilot reviews (100%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Calavera New York?
Support unhelpful
3 reports · 100% of complaints“Customer service was slow to respond, and when I finally got a reply, they said they’d refund me-but only after a week.”
The company replied on 2026-09-09: “Hi there, thank you for the honest, detailed feedback, even though it's not the experience we want anyone to have. We're sorry only one size was available at checkout for an item that showed as in…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“He tells me "OH we are still going to charge you the expedition fee any how"”
The company replied on 2026-09-03: “Hi Mark, we're sorry to hear about your experience with our support team, genuinely. We know it's frustrating that the fee remained after even after finding an alternative diamond, and we want to…”
Our classifier read this reply as a substantive response.
“took them over a week to get me picture of some purple diamonds”
The company replied on 2026-08-21: “Hi Jeff, thank you for the honest, detailed feedback. We're really sorry about the mixed signals on the purple diamond's availability and how long it took to get you a real photo for color reference;…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Calavera New York with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.