Frontier Airlines: most-reported complaints
- Complaints in recent reviews
- 97% of 162 recent reviews analysed
- Most-reported issue
- Poor core service 48% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.1 from 1,802 total reviews
- Review window analysed
- 2026-07-26 to 2026-11-10 162 reviews
- Sector
- Other sectors
Automated analysis of 162 public Trustpilot reviews published 2026-07-26 to 2026-11-10. TrustScore 1.1 from 1,802 total reviews — see the Trustpilot page. Quick answer: is Frontier Airlines legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report poor core service, with 75 out of 157 identified complaints citing this issue. Support being unhelpful was the second most common concern, accounting for 51 reports. Overcharging was also frequently mentioned, appearing in 47 complaints, and this trend is rising. Additionally, 12 reviewers reported misleading pricing, where final costs exceeded initial estimates.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Frontier Airlines?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Poor core service | 48% | 75 | steady | |
| Support unhelpful | 32% | 51 | steady | |
| Overcharging | 30% | 47 | rising since 2026-11 | |
| Misleading pricing | 8% | 12 | steady | |
| Refund refused | 8% | 12 | falling | |
| Other | 6% | 9 | rising since 2026-11 |
Poor core service
75 reports · 48% of complaints“I talked with probably 50 different employees. There wasn't a single person who didn't continuously lie to my face.”
2 readers marked this review helpful on Trustpilot.
“They refused to refund my flight”
1 reader marked this review helpful on Trustpilot.
“Our flight from New York to Orlando was CANCELLED, leaving us completely stranded”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
51 reports · 32% of complaints“I talked with probably 50 different employees. There wasn't a single person who didn't continuously lie to my face.”
2 readers marked this review helpful on Trustpilot.
“Lost my luggage cause it was tagged under some random passenger”
1 reader marked this review helpful on Trustpilot.
“They refused to refund my flight”
1 reader marked this review helpful on Trustpilot.
Overcharging
47 reports · 30% of complaints“I paid $80 to check it”
1 reader marked this review helpful on Trustpilot.
“They refused. They said no pay no fly.”
“wouldn't let me continue checking in until i paid the 75 more dollars”
Misleading pricing
12 reports · 8% of complaints“The initial price may look inexpensive, but once all the additional costs are added, it’s a completely different story.”
1 reader marked this review helpful on Trustpilot.
“it seriously can be the very same day you loose your money and more than what the flight was”
1 reader marked this review helpful on Trustpilot.
“I got ripped off a flight that’s was supposed to cost $200 ended up being additional $650”
Refund refused
12 reports · 8% of complaints“I paid $80 to check it”
1 reader marked this review helpful on Trustpilot.
“Frontier canceled the cheaper reservation: the exact opposite of what I requested.”
“They refused any kind of partial refund.”
Other
9 reports · 6% of complaints“Had 500 US dollars in my checked bag landed it disappeared.”
“Over charging and never on time!!! Always excuses over the intercom about why they are behind”
“They said, at the gate mind you, he wasnt approved. I showed them the email of approval and still wouldnt let me through.”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-10 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Cancellation Invoice?”, “Cancelled flight/refund cheque”, “Flight Change, No Refund or Exchange, Help!?”.
TrustScore over time
1.2 → 1.1 across 14 census measurements since 2026-10-02. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 14 dated readings
2026-10-02 (0%, 0.0d) · 2026-10-05 (0%, 0.0d) · 2026-10-08 (0%, 0.0d) · 2026-10-11 (0%, 0.0d) · 2026-10-14 (0%, 0.0d) · 2026-10-17 (0%, 0.0d) · 2026-10-20 (0%, 0.0d) · 2026-10-23 (0%, 0.0d) · 2026-10-26 (0%, 0.0d) · 2026-10-29 (0%, 0.0d) · 2026-11-01 (0%, 0.0d) · 2026-11-04 (0%, 0.0d) · 2026-11-07 (0%, 0.0d) · 2026-11-10 (0%, 0.0d).
Severity: 37% of this company’s 157 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (159 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Sector benchmark: poor core service makes up 48% of this company’s complaints vs a 16% median across 105 ranked companies in its sector.
Review velocity: 429 of this company’s 1,802 Trustpilot reviews (24%) were written in the last 12 months.
Other US companies with evidenced “Poor core service” complaints
- HelioHost
- HomeExchange
- HostGator
- Hostinger
- HostPapa
- Jacada Travel
- Maverick Helicopters
- micro1
- Monarch Air Group
- Newark Airport Long Term Parking
See all companies by issue: Poor core service · Support unhelpful · Overcharging · Misleading pricing · Refund refused · Sector table: Other sectors in the US
Compare Frontier Airlines with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.