US Solar Supplier: most-reported complaints
Automated analysis of 99 public Trustpilot reviews published 2023-04-06 to 2026-09-17. TrustScore 3.9 from 102 total reviews — see the Trustpilot page. Quick answer: is US Solar Supplier legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 56% of the 27 complaints identified in 99 analyzed reviews. Delivery failures were the next most common issue, cited in 22% of complaints, followed by unhelpful support at 18% and products not matching descriptions at 11%. The data covers the period from April 2023 to September 2026, but no trend can be established yet due to insufficient review volume. Specific examples include orders arriving damaged after being weeks late and incomplete shipments of items claimed to be in stock.
How to reach US Solar Supplier
These are the contact details US Solar Supplier publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone + 1 (800) 230-7004, email [email protected], address 9152 Taylorsville Rd #309, Louisville, 40299 , US.
The company claimed its Trustpilot profile on 2022-10-12 and last replied to a negative review on 2026-08-13. Trustpilot ranks it 7 of 9 in Solar Energy Equipment Supplier. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
3.9 → 3.9 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (100%, 2.3d) · 2026-08-31 (100%, 2.3d) · 2026-09-03 (100%, 3.0d) · 2026-09-16 (100%, 3.0d) · 2026-09-21 (89%, 3.0d).
Severity: 26% of this company’s 27 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 12.6 days between the experience and publishing their negative review (28 reviews record both dates).
What their policy promises
refund window: 3-5 business days
“After US Solar Supplier processes my refund, how long will it take for the funds to appear in my bank account? Please allow an additional 3-5 business days for the refund to clear your banking institution, as this varies”
refund window: original payment method
“Refunds are generally processed using the original payment method.”
refund window: original payment method
“Refunds are generally processed using the original payment method.”
refund window: email
“A refund receipt will be emailed to you once your refund has been processed.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +101/-92 lines; added: * Shop All Products | * Solar Panels; removed: * Shop All | Back to main menu (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 22 company replies to negative reviews analysed, 68% engaged with the specific problem and 0% were generic templates.
Review provenance: 66 company-invited reviews in the recent window average 3.98★, while 33 organic (uninvited) reviews average 3.82★.
71% of its 66 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 56% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 40 of this company’s 102 Trustpilot reviews (39%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about US Solar Supplier?
Delivery late
15 reports · 56% of complaints“Entire order was damaged on arrival after being weeks late!”
1 reader marked this review helpful on Trustpilot.
“Misleading timeline for delivery.”
The company replied on 2024-11-26: “Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in receiving your order. At US Solar Supplier, we strive to provide accurate shipping timelines…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“No response. Contacted by phone this morning which is 10 business days from order date. Person was rude and could not confirm a ship date. The person refused to cancel my order”
The company replied on 2025-09-30: “We’re truly sorry for the experience you had. You are correct that our shipping terms note 7–10 business days before orders ship, and while we were within that window we understand it didn't align…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery failed
6 reports · 22% of complaints“I order 6 inverters in February 2023. They said in stock. Then song and dance until end of May and only received 4.”
1 reader marked this review helpful on Trustpilot.
“Entire order was damaged on arrival after being weeks late!”
1 reader marked this review helpful on Trustpilot.
“The employes are clueless about your order or their inventory and they continue to advertise non-stock items”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 18% of complaints“Entire order was damaged on arrival after being weeks late!”
1 reader marked this review helpful on Trustpilot.
“I call a month later because they didnt show up.”
The company replied on 2025-09-03: “Thank you for sharing your experience and for your patience throughout the process. We sincerely apologize for the delays and communication gaps you encountered. To clarify for future customers, our…”
Our classifier read this reply as a deflection.
“Sold me a solar inverter based on their poor recommendations to only find out months later that it was the wrong one”
The company replied on 2026-03-27: “Hello, Could you kindly drop us your order number so we can follow up on this? All our reviews are real here - we aren't perfect, but we certainly have had a majority of positive experiences, and we…”
Our classifier read this reply as a deflection.
Not as described
3 reports · 11% of complaints“zero returns policy”
The company replied on 2026-06-18: “Hi Brian, Very sorry to hear about your poor experience. We most definitely have a return policy - it can be found here. https://ussolarsupplier.com/pages/refund-policy It does look you were beyond…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Sold me a solar inverter based on their poor recommendations to only find out months later that it was the wrong one”
The company replied on 2026-03-27: “Hello, Could you kindly drop us your order number so we can follow up on this? All our reviews are real here - we aren't perfect, but we certainly have had a majority of positive experiences, and we…”
Our classifier read this reply as a deflection.
“You show a picture of one thing and deliver another”
The company replied on 2025-09-03: “Hello Michael - looks like this was processed and refunded per your request. The MPN/ Spec Sheet does state here the exact product being sold, but as it is part of a system, there was an image that…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unreachable
3 reports · 11% of complaints“Lied about shipment in 3 different ways.”
“No response. Contacted by phone this morning which is 10 business days from order date. Person was rude and could not confirm a ship date. The person refused to cancel my order”
The company replied on 2025-09-30: “We’re truly sorry for the experience you had. You are correct that our shipping terms note 7–10 business days before orders ship, and while we were within that window we understand it didn't align…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Sent emails to them twice for instructions how and who to claim of warranty, there is no reply back”
The company replied on 2026-08-13: “Hi Vinh, Hopefully EG4 responds in a timely manner. Unfortunately, warranty claims are handled through the manufacturer, here's the contact info we have: EG4 can be reached directly at…”
Our classifier read this reply as a deflection.
Refunds delayed
2 reports · 7% of complaints“I was overbilled. 3 weeks later I am still waiting for a mutually agreed upon refund”
1 reader marked this review helpful on Trustpilot.
“took 11 days to get $15800 refund back”
The company replied on 2026-04-23: “Hi John, We are sorry for how this played out; especially on an order that size. A few things unfortunately stacked up: part of your order shipped, unfortunately damage in the shipping chain caused…”
Our classifier read this reply as a substantive response.
It promised: refund.
Compare US Solar Supplier with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.