Luxury Of Watches: most-reported complaints
Automated analysis of 455 public Trustpilot reviews published 2012-04-11 to 2026-09-11. TrustScore 4.8 from 1,940 total reviews — see the Trustpilot page. Quick answer: is Luxury Of Watches legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery issues, with 87 complaints about late deliveries and 53 about failed deliveries. Support problems were also frequent, citing 48 instances of unhelpful service and 34 of unreachable support. These top issues account for the majority of the 250 complaints identified in the 455 reviews analyzed.
The company claimed its Trustpilot profile on 2014-05-15, uses Trustpilot’s paid features, and last replied to a negative review on 2026-02-02 — more than six months ago. Trustpilot ranks it 10 of 46 in Watch Store. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (1 reviews)
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 1.0d) · 2026-08-24 (100%, 1.0d) · 2026-08-30 (100%, 1.0d) · 2026-09-02 (100%, 1.5d) · 2026-09-08 (67%, 1.5d) · 2026-09-12 (50%, 1.5d) · 2026-09-15 (67%, 1.5d) · 2026-09-18 (67%, 1.5d) · 2026-09-24 (67%, 1.5d).
Severity: 14% of this company’s 250 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 119 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of 2 days.
Reply quality: of 119 company replies to negative reviews analysed, 27% engaged with the specific problem and 3% were generic templates.
Review provenance: 186 company-invited reviews in the recent window average 4.91★, while 21 organic (uninvited) reviews average 3.76★.
49% of its 197 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 35% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 102 of this company’s 1,940 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about Luxury Of Watches?
Delivery late
87 reports · 35% of complaintsfalling“Still waiting for watch.”
The company replied on 2021-11-10: “The Cartier model ordered has now been delivered to client.”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
“When will my watch arrive.”
3 readers marked this review helpful on Trustpilot.
“It took 7 weeks to get a watch that was supposed by be here in 3 to 5 days.”
The company replied on 2012-06-22: “Customer was informed of back order from the day of order. Shipment was sent within time frame discussed and tracking was issued.”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Delivery failed
53 reports · 21% of complaintssteady“CLAIM MY WATCH WAS DELIVERED BUT I NEVER RECIVED MY ITEM”
The company replied on 2024-10-07: “We have no record of your order, this is a fake review. Please provide proof of sale.”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I will not help you, you are wasting my time”
The company replied on 2023-09-28: “FRAUD, fedex delivered to same address provided. Claims did not receive it, both credit card company and fedex sided with us.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Order said DELIVERED AND I NEVER RECEIVED MY HUSBAND GIFT I PURCHASED.”
The company replied on 2021-08-24: “This person is a real scam artist, they received a watch and is trying to claim they didn't. Fedex obtained a signature from the residence at the exact location which the single family home address…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
48 reports · 19% of complaintsfalling“never got tracking number for order. Called countless times finaly answered phone”
2 readers marked this review helpful on Trustpilot.
“I will not help you, you are wasting my time”
The company replied on 2023-09-28: “FRAUD, fedex delivered to same address provided. Claims did not receive it, both credit card company and fedex sided with us.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The 'non-service' exhibited by the staff here is analog to nonsense”
1 reader marked this review helpful on Trustpilot.
Support unreachable
34 reports · 14% of complaintssteady“never got tracking number for order. Called countless times finaly answered phone”
2 readers marked this review helpful on Trustpilot.
“Order said DELIVERED AND I NEVER RECEIVED MY HUSBAND GIFT I PURCHASED.”
The company replied on 2021-08-24: “This person is a real scam artist, they received a watch and is trying to claim they didn't. Fedex obtained a signature from the residence at the exact location which the single family home address…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Tried to reach them to talk about a trade in. Called 3 times/left a message and also emailed several times. Zero response.”
1 reader marked this review helpful on Trustpilot.
Faulty product
27 reports · 11% of complaintsrising since 2019-09“watch comes non serviced and Mint Condition”
The company replied on 2021-08-19: “If you are unhappy with the quality you can return it, if you have a service issue we offer a 5 year warranty. Call us if you have additional concerns.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“They're not covering almost anything Not this, not that bla bla bla.”
The company replied on 2020-08-06: “In most cases straps are never covered by any manufacture it falls under wear and tear. Especially if you have exposed it to water, we sell the watches not take them.”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Received a non-functioning watch. Was loosing one hour plus-everyday.”
The company replied on 2019-09-23: “We had the factory replace the movement under warranty.”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
Not as described
26 reports · 10% of complaintsrising since 2019-09“watch comes non serviced and Mint Condition”
The company replied on 2021-08-19: “If you are unhappy with the quality you can return it, if you have a service issue we offer a 5 year warranty. Call us if you have additional concerns.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“Sold me a Rolex that wasn't all original and then refused to refund me my money.”
The company replied on 2019-10-02: “Item clearly stated that it was a customized model, receipt and website reflects that. Policy also states that price point is a final sale.”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The watch was claimed to be in mint condition. Unfortunately, when I got it, the crown was in poor condition”
The company replied on 2019-05-13: “Your more than welcome to send the watch back, we told you it was priced $1400 less than similar models.”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.