Currency Exchange Corporation Limited: most-reported complaints
Automated analysis of 338 public Trustpilot reviews published 2015-06-19 to 2026-08-12. TrustScore 4.8 from 4,924 total reviews — see the Trustpilot page. Quick answer: is Currency Exchange Corporation Limited legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support, which accounts for 33% of the 124 complaints identified across 338 reviews. Other frequent issues include delivery failures (14% of complaints) and misleading pricing (13% of complaints), with both categories seeing a rising trend. The remaining 19% of complaints fall under other categories, which are also trending upward. These findings are based on reports from the period between June 2015 and August 2026.
How to reach Currency Exchange Corporation Limited
These are the contact details Currency Exchange Corporation Limited publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 3316 303 201, email [email protected], address 125-127 Bramely Road, Oakwood, London, N14 4UT, GB.
The company claimed its Trustpilot profile on 2015-04-30 and uses Trustpilot’s paid features. Trustpilot ranks it 18 of 34 in Currency Exchange Service. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: CURRENCY EXCHANGE CORPORATION LIMITED (no. 03700689), active, incorporated 1999 (27.6 years); next accounts due 2026-10-01, last accounts filed 2025-08-14, 2 registered charges. 5 current officers (12 on record historically); 1 filings in the last 12 months (89 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Has anyone used Best Exchange for currency?”.
Elsewhere: 5★ on Google (1 reviews)
TrustScore over time
4.8 → 4.8 across 3 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Severity: 5% of this company’s 124 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 44 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 44 company replies to negative reviews analysed, 36% engaged with the specific problem and 32% were generic templates.
9% of its 188 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 33% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 76 of this company’s 4,924 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Currency Exchange Corporation Limited?
Support unhelpful
41 reports · 33% of complaintssteady“he was keep insisting on NO this has happened alot people money launder”
1 reader marked this review helpful on Trustpilot.
“People very rude... very arrogat do not use because some people are racists”
1 reader marked this review helpful on Trustpilot.
“The rate over the phone was not the rate advertised.”
1 reader marked this review helpful on Trustpilot.
Other
24 reports · 19% of complaintsrising since 2018-11“he said that he doesn't accept card payment only cash, he offered better rate just to give him cash”
2 readers marked this review helpful on Trustpilot.
“Arrived to collect funds only to find branch closed.”
2 readers marked this review helpful on Trustpilot.
“refused to give me the money therefore they wasted my time!”
1 reader marked this review helpful on Trustpilot.
Delivery failed
17 reports · 14% of complaintssteady“Nothing happened after I placed my online order for two days.”
1 reader marked this review helpful on Trustpilot.
“I didnt receive notification to say my order was ready for collection.”
The company replied on 2021-04-14: “Thank you for providing CEC Ltd with feedback about your recent transaction. Customer service is very important to us and we are very are sorry to hear about your experience. We wish to investigate…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“found someone had signed for it which was not me”
The company replied on 2016-07-20: “Dear Mr. Jones, Thank you for taking the time to review our service. According to the Royal Mail the packet has been delivered to your address and many thanks for confirming us upon receiving the…”
Our classifier read this reply as a deflection.
Misleading pricing
16 reports · 13% of complaintsrising since 2018-11“I was charged an additional 3%, ie over £15, which made the exchange totally worthless”
1 reader marked this review helpful on Trustpilot.
“The rate over the phone was not the rate advertised.”
1 reader marked this review helpful on Trustpilot.
“they will only give me that rate and not the one confirmed in my email.”
The company replied on 2016-09-07: “Dear Mr Jones, Thanks for your feedback. Online orders need to be ordered and collected on the same day. If you are collecting the order on a different date , prevailing date’s rate would be applied.…”
Our classifier read this reply as a deflection.
Delivery late
13 reports · 10% of complaintssteady“We were guaranteed delivery of our currency on Friday 17th March, but nothing delivered.”
“This closure was not communicated on your website or in the confirmation email.”
“he said there is no ISK there for me and can I come on Wednesday to get it”
The company replied on 2019-02-27: “Hi Zoe, Thank you for taking the time to provide feedback. I am sorry to hear about your recent unsatisfactory experience purchasing ISK for your upcoming trip. We take customer feedback seriously…”
Our classifier read this reply as a template response.
Overcharging
8 reports · 6% of complaintssteady“Got charged £5.72 cash transaction charge for buying £143 euros not good”
1 reader marked this review helpful on Trustpilot.
“I was charged an additional 3%, ie over £15, which made the exchange totally worthless”
1 reader marked this review helpful on Trustpilot.
“First he quoted $100 less on the exchange, then he short changed me.”
The company replied on 2017-05-16: “Dear Ms Marcia, Thank you for your review. We have checked the CCTV images and interviewed the staff. It transpired that the cashier done a mistake while paying out the money and immediately he…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.