Social Nature: most-reported complaints
Automated analysis of 327 public Trustpilot reviews published 2020-12-22 to 2026-09-16. TrustScore 4.5 from 1,036 total reviews — see the Trustpilot page. Quick answer: is Social Nature legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, accounting for 38% of the 131 complaints identified in 327 reviews. Support being unhelpful is the second most common issue, cited in 30% of complaints, while other problems like error messages make up 19%. Refunds are delayed in 14% of the reported complaints. The trend for unreachable support is falling, while unhelpful support and other issues are rising.
The company claimed its Trustpilot profile on 2024-07-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-26. Trustpilot ranks it 5 of 19 in Cashback Provider. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.5 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (93%, 0.5d) · 2026-08-20 (93%, 0.5d) · 2026-08-24 (93%, 0.5d) · 2026-09-12 (92%, 0.4d) · 2026-09-15 (88%, 0.4d) · 2026-09-18 (88%, 0.4d) · 2026-09-21 (88%, 0.4d).
Severity: 15% of this company’s 131 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.7 days between the experience and publishing their negative review (144 reviews record both dates).
Measured reply time: across 108 negative reviews that received a public reply, the median wait was 1.6 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 108 company replies to negative reviews analysed, 49% engaged with the specific problem and 45% were generic templates.
53% of its 155 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 38% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 441 of this company’s 1,036 Trustpilot reviews (43%) were written in the last 12 months.
What are the most common complaints about Social Nature?
Support unreachable
50 reports · 38% of complaintsfalling“my money isn't being reimbursed and I'm not acknowledged”
The company replied on 2024-08-15: “We're sorry to hear about your experience and understand the frustration this has caused. We'll have our team reach out so we can look into this for you as soon as we can. Your feedback is valuable…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
7 readers marked this review helpful on Trustpilot.
“I put in multiple support requests and received automated responses with zero resolution.”
The company replied on 2024-08-15: “We're sorry to hear about your experience, Chris. We understand the frustration this has caused. We'll get our team to reach out to you so we can assist you directly. Your feedback is valuable as we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“I sent an email to customer support with no response.”
The company replied on 2024-08-15: “We’re sorry to hear about the issues you've had with receipt uploads and understand this must be frustrating, Donald. We'll get our team to reach out to you so we can assist you directly. Your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
Support unhelpful
39 reports · 30% of complaintsrising since 2025-09“claim it is taking longer than usual to validate the receipt and you never ever hear back from them”
The company replied on 2024-08-10: “Thank you for your feedback, Debra. We sincerely apologize for the frustrating experience. Our Community support team will get in touch with your details so we can resolve this issue promptly. We…”
Our classifier read this reply as a template response.
7 readers marked this review helpful on Trustpilot.
“error messages and template responses over and over and no actual help to get the problem fixed”
The company replied on 2024-08-10: “Sorry to hear about your experience, Terri. We understand the frustration this has caused, especially with the transition to the cashback system. We'll get our team to reach out to you so we can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“whirlwind of excuses of why I havent yet rec'd my reimbursement”
The company replied on 2024-08-08: “We're so sorry to hear about your experience Lori, your feedback is invaluable and we've brought this to the attention of our support team. We understand how frustrating this must be and hope to…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Other
25 reports · 19% of complaintsrising since 2025-09“error messages and template responses over and over and no actual help to get the problem fixed”
The company replied on 2024-08-10: “Sorry to hear about your experience, Terri. We understand the frustration this has caused, especially with the transition to the cashback system. We'll get our team to reach out to you so we can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“Your down loading receipts are a major hassle.”
The company replied on 2024-08-28: “Hey Maria, we appreciate your feedback! We are actively working on improving our receipt validation system to make things smoother for you. We appreciate your patience while we make these changes,…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“I just want to mention that a few days ago I tried to give my business to this company and was told that I am not qualified.”
3 readers marked this review helpful on Trustpilot.
Refunds delayed
19 reports · 14% of complaintsfalling“claim it is taking longer than usual to validate the receipt and you never ever hear back from them”
The company replied on 2024-08-10: “Thank you for your feedback, Debra. We sincerely apologize for the frustrating experience. Our Community support team will get in touch with your details so we can resolve this issue promptly. We…”
Our classifier read this reply as a template response.
7 readers marked this review helpful on Trustpilot.
“whirlwind of excuses of why I havent yet rec'd my reimbursement”
The company replied on 2024-08-08: “We're so sorry to hear about your experience Lori, your feedback is invaluable and we've brought this to the attention of our support team. We understand how frustrating this must be and hope to…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“You buy it and they never respond to your emails asking "where is my rebate?"”
The company replied on 2024-08-15: “We're sorry to hear about your experience, Alexander. We are committed to addressing these issues and regaining your confidence. Your feedback is appreciated as we work to enhance our services.”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
Billing errors
15 reports · 12% of complaintssteady“there is no responsiveness to get them unstuck for weeks”
The company replied on 2024-08-28: “Thank you for sticking with us from the start, H. We’re sorry to hear about the issues with our rebate process. We’re actively working on making our system better and more straightforward. If you…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“Customer service takes ages to respond”
The company replied on 2024-08-28: “Thanks for sharing your feedback with us. I’m sorry to hear about the issues with your receipts and customer service. We totally get how frustrating this must be, and we’re working hard to improve…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“two of them were denied, even though I bought them at a chain retailer.”
The company replied on 2024-11-13: “Hi! Purchases are only eligible for cash back if purchased at a participating store. We will be reaching out to you so we can further help you out!”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Account/app problems
10 reports · 8% of complaintssteady“inability to upload receipts, long-delayed receipt of approval of purchases”
The company replied on 2024-08-26: “We're sorry to hear about the challenges you've been facing and understand how frustrating this must be. We're actively working to improve our service. Your feedback is invaluable, and we appreciate…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“Account is flagged for no reason with no explanation.”
The company replied on 2024-08-28: “Hey there, sorry to hear about this! Our Community Support team is looking into your concern and we'll make sure to get back to you via your support ticket with more details.”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“After 6 months I was shadow banned from the app”
The company replied on 2025-09-12: “Hi Marco, we’re sorry to hear this was your experience! We’d love to make it right. We’ve just sent you a request for more information so that our team can look into the details and help get this…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Compare Social Nature with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.