Waterdrop: most-reported complaints
Automated analysis of 721 public Trustpilot reviews published 2026-04-10 to 2026-09-23. TrustScore 4.7 from 10,928 total reviews — see the Trustpilot page. Quick answer: is Waterdrop legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 44% of the 107 complaints identified. Support-related problems were also frequent, with 33% of complaints citing unhelpful assistance and 20% noting that support was unreachable. Additionally, 19% of complaints involved failed deliveries, such as receiving fewer items than ordered. The data indicates a rising trend in reports regarding faulty products, unhelpful support, and delivery failures, while complaints about unreachable support are falling.
How to reach Waterdrop
These are the contact details Waterdrop publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 8883523558, email [email protected], address 1951 S Lynx Pl, Ontario, 91761, US.
The company claimed its Trustpilot profile on 2020-02-28, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 1 of 12 in Water Filter Supplier. We last checked this profile on 2026-09-23 and found 30 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (99%, 3.1d) · 2026-08-20 (99%, 3.0d) · 2026-08-24 (99%, 3.0d) · 2026-08-27 (99%, 3.0d) · 2026-08-30 (99%, 3.0d) · 2026-09-02 (98%, 3.0d) · 2026-09-05 (100%, 3.0d) · 2026-09-08 (98%, 3.0d) · 2026-09-11 (100%, 3.0d) · 2026-09-14 (100%, 3.0d) · 2026-09-17 (99%, 3.0d) · 2026-09-20 (100%, 2.9d) · 2026-09-23 (100%, 2.9d).
Severity: 19% of this company’s 107 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In April 2025, 67% of 12 one-to-three-star reviews were 1★; in September 2026, 74% of 19.
Counted from April 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 14.9 days between the experience and publishing their negative review (540 reviews record both dates).
Measured reply time: across 536 negative reviews that received a public reply, the median wait was 2.4 days — the company profile reports an average of 3 days.
Reply quality: of 536 company replies to negative reviews analysed, 53% engaged with the specific problem and 44% were generic templates.
Review provenance: 132 company-invited reviews in the recent window average 4.41★, while 518 organic (uninvited) reviews average 4.82★.
56% of its 578 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 44% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 4,399 of this company’s 10,928 Trustpilot reviews (40%) were written in the last 12 months.
What are the most common complaints about Waterdrop?
Faulty product
47 reports · 44% of complaintsrising since 2026-08“They would not give me my full refund and suggesting only a percentage which is unfair”
The company replied on 2026-08-11: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“Received the product 600G and was initially happy with it. Within 2 hours following installation E02 code appeared.”
The company replied on 2026-08-19: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The company will simply not support a brand new product with a repair, replacement or refund...just delay your issue.”
The company replied on 2026-08-19: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
35 reports · 33% of complaintsrising since 2026-08“Received the product 600G and was initially happy with it. Within 2 hours following installation E02 code appeared.”
The company replied on 2026-08-19: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The company will simply not support a brand new product with a repair, replacement or refund...just delay your issue.”
The company replied on 2026-08-19: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Six weeks, two wrong replacement parts, still unresolved”
The company replied on 2026-08-05: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
21 reports · 20% of complaintsfalling“I was charged almost £5 for a 5-second call - the ato response informed me that the agents are not working at the moment.”
The company replied on 2026-08-19: “Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“came without filters been emailing since no reply”
The company replied on 2026-05-06: “Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“emailed the customer svs desk and no one replies or try to help”
The company replied on 2026-05-06: “Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
20 reports · 19% of complaintsrising since 2026-08“I ordered 3 different under sink replacement water filters and you only sent 2.”
The company replied on 2026-05-11: “Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“We never received the filter.”
The company replied on 2026-05-11: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Sent wrong filter and will not respond to any of my emails or calls.”
The company replied on 2026-04-29: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Delivery late
8 reports · 8% of complaintsfalling“came without filters been emailing since no reply”
The company replied on 2026-05-06: “Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“over three weeks to receive two whole house filters”
The company replied on 2026-09-19: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“upon trying to contact water drop we have had no reply on two different occasions”
The company replied on 2026-06-16: “Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refund refused
7 reports · 6% of complaintsrising since 2026-08“They would not give me my full refund and suggesting only a percentage which is unfair”
The company replied on 2026-08-11: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The company will simply not support a brand new product with a repair, replacement or refund...just delay your issue.”
The company replied on 2026-08-19: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Nothing but a nightmare don’t send nothing an take ur money waiting 6 weeks on a email back”
The company replied on 2026-09-02: “Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full…”
Our classifier read this reply as a template response.
Compare Waterdrop with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.