FIFACOIN (now M8X): most-reported complaints
Automated analysis of 238 public Trustpilot reviews published 2022-09-24 to 2026-05-15. TrustScore 4.8 from 3,233 total reviews — see the Trustpilot page. Quick answer: is FIFACOIN (now M8X) legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 33% of the 43 identified complaints. Support issues were also frequent, with 28% of complaints citing unhelpful responses and 16% stating that support was unreachable. Other concerns made up the remaining 23% of reported issues. The data covers reviews from September 2022 to May 2026, based on 238 reviews analyzed.
The company claimed its Trustpilot profile on 2017-01-12 and uses Trustpilot’s paid features. Trustpilot ranks it 45 of 151 in Gaming service Provider. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 65% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (47 reviews record both dates).
Measured reply time: across 197 negative reviews that received a public reply, the median wait was 2.1 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 197 company replies to negative reviews analysed, 14% engaged with the specific problem and 58% were generic templates.
Review provenance: 33 company-invited reviews in the recent window average 4.82★, while 162 organic (uninvited) reviews average 4.93★.
64% of its 194 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 33% of this company’s complaints vs a 15% median across 112 ranked companies in its sector.
Review velocity: 50 of this company’s 3,233 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about FIFACOIN (now M8X)?
Account/app problems
14 reports · 33% of complaintssteady“Banned from transfer market”
The company replied on 2023-11-02: “Dear customer, Greetings! First of all, we are very sorry to hear that the service was not up to your expectaions. Thank you for highlighting the problem - you are helping us to be better. Please…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they logged back into my account and took the player away and the coins back”
The company replied on 2025-02-06: “Dear Richard, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is…”
Our classifier read this reply as a deflection.
“they steal your coin balance after gaining unauthorised access”
The company replied on 2025-01-26: “Dear Ahmad, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is…”
Our classifier read this reply as a deflection.
Support unhelpful
12 reports · 28% of complaintsrising since 2024-07“they all got robbed , couple off weeks later built it up again and they got in again”
The company replied on 2025-07-07: “Dear Consumer, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is…”
Our classifier read this reply as a deflection.
“somebody got in and took all the coins even sold the players”
The company replied on 2025-05-09: “Dear Lopez, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is…”
Our classifier read this reply as a deflection.
“They went into my account took all my coins”
The company replied on 2025-02-06: “Dear Ibu, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is designed…”
Our classifier read this reply as a deflection.
Other
10 reports · 23% of complaintsfalling“someone entered again trough the web app and stole 955000 coins from me.”
The company replied on 2025-01-12: “Dear Polo Ortiz, Thank you for your review, all feedback is important to us and we're sorry to hear you've had such a frustrating experience. We sincerely apologize for the unpleasant experience…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“account was hacked a month after coin purchase”
The company replied on 2025-01-12: “Dear Neil Harvey, Thank you for your review, all feedback is important to us and we're sorry to hear you've had such a frustrating experience. We sincerely apologize for the unpleasant experience…”
Our classifier read this reply as a template response.
“One week after i bought coins i got hacked”
The company replied on 2025-01-05: “Dear customer, Greetings! First of all, we are very sorry to hear that the service was not up to your expectaions. Thank you for highlighting the problem - you are helping us to be better. Please…”
Our classifier read this reply as a template response.
Support unreachable
7 reports · 16% of complaintsfalling“They are a SCAM and it is so hard to get a hold of them , I have no response”
“they told me they couldn't do anything for me and blocked my access to chat support.”
The company replied on 2023-11-06: “Dear customer, Greetings! First of all, we are very sorry to hear that the service was not up to your expectaions. Thank you for highlighting the problem - you are helping us to be better. Please…”
Our classifier read this reply as a template response.
“they charge me and they took out my money and never ever transfer my coins”
Faulty product
5 reports · 12% of complaintsrising since 2024-07“they all got robbed , couple off weeks later built it up again and they got in again”
The company replied on 2025-07-07: “Dear Consumer, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is…”
Our classifier read this reply as a deflection.
“somebody got in and took all the coins even sold the players”
The company replied on 2025-05-09: “Dear Lopez, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is…”
Our classifier read this reply as a deflection.
“They went into my account took all my coins”
The company replied on 2025-02-06: “Dear Ibu, We sincerely apologize for the frustration and concern you've experienced. We want to assure you that we take account security and customer trust extremely seriously. Our system is designed…”
Our classifier read this reply as a deflection.
Delivery failed
3 reports · 7% of complaintsfalling“did not receive anything”
The company replied on 2024-11-25: “Dear Kim, After checking, your order was canceled because the transfer market is still locked on the Web app. You need to unlock it first to proceed. Additionally, we recommended an alternative…”
Our classifier read this reply as a substantive response.
It promised: refund.
“They never deliver at all. You have to always request refunds from them.”
The company replied on 2023-07-17: “Dear customer, If your transfer market still lock, we can not do anything, need you use a normal account first, then we can send coins for you. And we are refunded after you request. Please kindly…”
Our classifier read this reply as a deflection.
“They sold me a player they cant deliver and if you ask for a refund they just close the chat!”
The company replied on 2022-09-26: “Dear customer, Because there is no Emilio Butragueño on transfer market, so we can't withdraw this player for you. We give you 2 ways to solve this issue: 1.Waiting until transfer market have this…”
Our classifier read this reply as a substantive response.
It promised: refund.
Compare FIFACOIN (now M8X) with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.