Google: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-03-09 to 2026-09-24. TrustScore 1.3 from 161 total reviews — see the Trustpilot page. Quick answer: is Google legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Google support is unhelpful, with 35 out of 98 complaints citing this issue. Another frequent concern is that support is unreachable, accounting for 28 of the reported complaints. Additionally, users frequently describe subscription traps and difficulties in cancelling services, which together make up the remaining reported issues.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-28 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 45% of this company’s 98 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (98 reviews record both dates).
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 36% median across 101 ranked companies in its sector.
Review velocity: 92 of this company’s 161 Trustpilot reviews (57%) were written in the last 12 months.
What are the most common complaints about Google?
Support unhelpful
35 reports · 36% of complaintsrising since 2026-04“Google Support Agent Madhu told me to "just wait 24 hours", offering no real resolution.”
3 readers marked this review helpful on Trustpilot.
“Was locked out of Google Workspace for 6 weeks more, trying to get account to work. Hopeless and incorrect help from Google customer services.”
2 readers marked this review helpful on Trustpilot.
“Every single Google Workspace support employee is an outsourced rep who speaks zero English”
2 readers marked this review helpful on Trustpilot.
Support unreachable
28 reports · 29% of complaintssteady“Google Workspace charged me despite my cancellation. I now hear this is quite common.”
8 readers marked this review helpful on Trustpilot.
“when I tried to apply - the monthly amount then went up.”
4 readers marked this review helpful on Trustpilot.
“No way to find where to cancel!!!!! spent 2 hours trying to find how to cancel”
1 reader marked this review helpful on Trustpilot.
Subscription trap
23 reports · 24% of complaintsrising since 2026-04“Google Workspace locks you into annual contracts without any clear warning or reminders, keeps charging you even if you don’t use the service”
5 readers marked this review helpful on Trustpilot.
“And they hide all of the cancel subscription buttons”
3 readers marked this review helpful on Trustpilot.
“enrolled my account in Google Workspace Business Standard — a plan I never knowingly selected”
1 reader marked this review helpful on Trustpilot.
Hard to cancel
20 reports · 20% of complaintsrising since 2026-04“Google Workspace locks you into annual contracts without any clear warning or reminders, keeps charging you even if you don’t use the service”
5 readers marked this review helpful on Trustpilot.
“No way to find where to cancel!!!!! spent 2 hours trying to find how to cancel”
1 reader marked this review helpful on Trustpilot.
“Deceptive free trial promotion becomes a 12 month contract with 100% cancellation charge”
1 reader marked this review helpful on Trustpilot.
Account/app problems
19 reports · 19% of complaintsfalling“locks people out of their accounts and erases their data against their will”
3 readers marked this review helpful on Trustpilot.
“Google Support Agent Madhu told me to "just wait 24 hours", offering no real resolution.”
3 readers marked this review helpful on Trustpilot.
“Was locked out of Google Workspace for 6 weeks more, trying to get account to work. Hopeless and incorrect help from Google customer services.”
2 readers marked this review helpful on Trustpilot.
Billing errors
12 reports · 12% of complaintsrising since 2026-04“Google Workspace charged me despite my cancellation. I now hear this is quite common.”
8 readers marked this review helpful on Trustpilot.
“charged without notifying and there is no way to contact them”
1 reader marked this review helpful on Trustpilot.
“I was charged after I cancelled last month, the chat consultant told me I canceled domain not subscription”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.