Biz2Credit: most-reported complaints
Automated analysis of 292 public Trustpilot reviews published 2023-09-18 to 2026-09-18. TrustScore 4.6 from 15,722 total reviews — see the Trustpilot page. Quick answer: is Biz2Credit legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 30 reports accounting for 35% of the 85 identified complaints. Other frequent concerns include unhelpful support (16 reports, 19%) and overcharging (13 reports, 15%). A significant portion of complaints, 18 reports or 21%, falls under other issues, such as spam calls. The trends for these reported issues are described as flat.
How to reach Biz2Credit
These are the contact details Biz2Credit publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 2126444555, email [email protected], address 1 Penn Plaza, 49th Floor, New York, 10119, US.
The company claimed its Trustpilot profile on 2014-05-09, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-08-24. Trustpilot ranks it 96 of 249 in Non-Bank Financial Service. We last checked this profile on 2026-09-23 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.5★ on Google (2,710 reviews)
TrustScore over time
4.6 → 4.6 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (90%, 4.8d) · 2026-08-24 (84%, 4.8d) · 2026-08-27 (87%, 4.7d) · 2026-09-01 (90%, 4.8d) · 2026-09-04 (90%, 4.8d) · 2026-09-11 (93%, 4.8d) · 2026-09-14 (93%, 4.8d) · 2026-09-17 (93%, 4.8d) · 2026-09-20 (90%, 4.8d).
Severity: 38% of this company’s 85 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2021, 45% of 40 one-to-three-star reviews were 1★; in September 2021, 100% of 10.
Counted from May 2021 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.0 days between the experience and publishing their negative review (116 reviews record both dates).
Measured reply time: across 143 negative reviews that received a public reply, the median wait was 4.2 days — the company profile reports an average of 5 days.
Reply quality: of 143 company replies to negative reviews analysed, 34% engaged with the specific problem and 53% were generic templates.
Review provenance: 145 company-invited reviews in the recent window average 4.81★, while 82 organic (uninvited) reviews average 4.16★.
58% of its 191 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 35% of this company’s complaints vs a 19% median across 141 ranked companies in its sector.
Review velocity: 306 of this company’s 15,722 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Biz2Credit?
Support unreachable
30 reports · 35% of complaintssteady“started texting me in the middle of the night”
2 readers marked this review helpful on Trustpilot.
“I never heard back”
2 readers marked this review helpful on Trustpilot.
“Never heard back from them after sending 6 months of business bank statements”
2 readers marked this review helpful on Trustpilot.
Other
18 reports · 21% of complaintssteady“They sold my information to so many people my phone cannot take calls from clients 1000s of spam Calls every day for 6+months now”
The company replied on 2026-02-11: “Thank you for bringing your concerns to our attention. We want to be very clear that Biz2Credit does not sell or share customer information with other lenders, brokers, or funders. In cases where…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“This company sells your private information to third parties, they steal your information and then sell it.”
The company replied on 2026-01-07: “Thank you for taking the time to share your experience. We want to be clear that we do not sell or share customer information with third parties. Protecting the privacy and security of applicant data…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“This company seems scammy to me. Wouldn't be surprised if there is fraud present.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
16 reports · 19% of complaintssteady“Constant threatening phone calls and e mails from 10 individuals that acted independently.”
The company replied on 2024-03-20: “Hello Sergio, Thank you for sharing your concerns. We highly value our customers and are dedicated to offering transparent and equitable financial services. We understand the importance of our role…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Would not change the documents for the customer after explaining the there is no benefit to me.”
The company replied on 2025-12-10: “Thank you for sharing your feedback. We understand how important clear communication and flexibility are during the funding process. Document requirements and timelines are set to ensure accuracy and…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Customer Service is probably out-sourced.”
1 reader marked this review helpful on Trustpilot.
Overcharging
13 reports · 15% of complaintssteady“They "consolidated" the loan and added in extra money. They want us to sign the new "consolidation" paperwork”
The company replied on 2025-05-02: “Thank you for taking the time to share your feedback with us. We understand that the terms of financial transactions can sometimes be confusing and we are here to provide clarity wherever possible.…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“They are refusing to respond to my emails or lift the UCC liens”
The company replied on 2025-02-14: “Thank you for bringing this to our attention. We have researched the issue and reached out to you directly via email to resolve your concerns. Your feedback is important to us, and we are committed…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The agreement was for them automatically draft 777.00 weekly automatically”
Misleading pricing
10 reports · 12% of complaintsfalling“They "consolidated" the loan and added in extra money. They want us to sign the new "consolidation" paperwork”
The company replied on 2025-05-02: “Thank you for taking the time to share your feedback with us. We understand that the terms of financial transactions can sometimes be confusing and we are here to provide clarity wherever possible.…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“originally approved for 140k or so we were told 3 weeks later ended up with 50k”
1 reader marked this review helpful on Trustpilot.
“They fund the loan minus $9k and tell me they are just going to hold the remaining amount”
The company replied on 2026-07-21: “Thank you for sharing your feedback. We understand your frustration and are sorry to hear that your experience did not meet expectations. We take concerns regarding communication and funding terms…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
7 reports · 8% of complaintsrising since 2025-10“They placed a lien and Hold on our all receivables not percentage as per agreement”
The company replied on 2025-05-12: “We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. At Biz2Credit, we take pride in supporting small businesses with flexible revenue-based funding…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“the money never came. They kept saying it was being sent soon, or had been sent, but it never hit the account.”
The company replied on 2025-12-09: “We appreciate the review. Based on our research we have addressed your concerns.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“rewrite the terms and had we signed would have given them invasive access to our lives”
The company replied on 2025-08-21: “Thank you for taking the time to share your experience. We truly regret that your interactions with us did not meet your expectations. Our goal is always to support our customers while keeping…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Compare Biz2Credit with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.