Proliability: most-reported complaints
Automated analysis of 350 public Trustpilot reviews published 2026-05-16 to 2026-09-07. TrustScore 4.7 from 22,003 total reviews — see the Trustpilot page. Quick answer: is Proliability legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app functionality, citing broken renewal links, which accounts for 26% of the 51 complaints identified. Overcharging is the next most frequent concern, mentioned in 20% of complaints, with customers expressing frustration about additional fees. Billing errors, such as duplicate debits, were reported in 18% of cases, while support being unreachable accounted for 16% of the feedback.
How to reach Proliability
These are the contact details Proliability publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-800-375-2764, email [email protected], address 4050 NW 114th Street, Urbandale, 50322, US.
The company claimed its Trustpilot profile on 2015-07-30, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 4 of 15 in Liability Insurance Company. We last checked this profile on 2026-09-23 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (70%, 0.8d) · 2026-08-24 (71%, 0.8d) · 2026-08-27 (72%, 0.8d) · 2026-09-01 (71%, 0.8d) · 2026-09-04 (72%, 0.8d) · 2026-09-07 (71%, 0.8d) · 2026-09-11 (72%, 0.8d) · 2026-09-14 (72%, 0.8d) · 2026-09-17 (72%, 0.8d) · 2026-09-20 (71%, 0.7d) · 2026-09-23 (71%, 0.7d).
Severity: 6% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2023, 33% of 12 one-to-three-star reviews were 1★; in August 2026, 60% of 15.
Counted from July 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (513 reviews record both dates).
Measured reply time: across 440 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 440 company replies to negative reviews analysed, 46% engaged with the specific problem and 52% were generic templates.
64% of its 338 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 26% of this company’s complaints vs a 11% median across 67 ranked companies in its sector.
Review velocity: 1,859 of this company’s 22,003 Trustpilot reviews (8%) were written in the last 12 months.
What are the most common complaints about Proliability?
Account/app problems
13 reports · 26% of complaintsfalling“i got several notices about renewal but no links worked.”
The company replied on 2026-09-04: “Thank you for your feedback. We apologize for the difficulty you experienced with the renewal process. You did successfully renew your expiring policy. If you have any questions, please call us at…”
Our classifier read this reply as a template response.
“The link to renew from your emails comes up with a page not found link. It is next to impossible to renew from a cell phone or iPad.”
The company replied on 2026-08-06: “We apologize for the difficulties you experienced when renewing your policy. We will provide the details to our IT department to look into the errors you received. If you have any questions regarding…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I could not use the renewal link.”
The company replied on 2026-07-28: “Thank you for your feedback. We apologize for the difficulty you experienced with the renewal process. We will have our IT team take a look and try to determine what caused the issue with the renewal…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Overcharging
10 reports · 20% of complaintsrising since 2026-09“another $7 for the pleasure of being able to pay! I used to think technology and automation would make things easier and cheaper! Now of course I realize it is just another way to gouge the customer.”
The company replied on 2026-09-03: “Thank you for taking the time to share your concerns regarding the recent changes to our payment process. We understand that any adjustment, especially involving billing, can be frustrating, and we…”
Our classifier read this reply as a substantive response.
“I don't like that there is now a $7.00 additional fee”
The company replied on 2026-08-18: “Thank you for renewing your policy with us. The additional $7 is the Risk Purchasing Group (RPG) fee, and you can learn more information regarding the RPG at www.proliability.com under FAQs. We…”
Our classifier read this reply as a substantive response.
“Prices skyrocketing every year for nothing”
Billing errors
9 reports · 18% of complaintsrising since 2026-09“My bank account was debited twice. I’m down $200.”
“I have reached out multiple times with time I don't have and no one knows where my money is.”
The company replied on 2026-08-18: “We apologize for the difficulties you experienced renewing your Professional Liability Insurance. Your duplicate payment is showing on the account and it will be refunded to your credit card in the…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Charging an upcharge for use of a credit card is ridiculous”
The company replied on 2026-09-08: “Thank you for taking the time to share your concerns regarding the recent changes to our payment process. We understand that any adjustment, especially involving billing, can be frustrating, and we…”
Our classifier read this reply as a substantive response.
Support unreachable
8 reports · 16% of complaintsrising since 2026-09“My bank account was debited twice. I’m down $200.”
“Taking days or weeks on response times”
“Instead of offering help to explain or resolution, she just said, "Cancel your policy!"”
The company replied on 2026-08-11: “We apologize for your negative experience and for the delayed response to your request. An underwriter has replied to your email this morning. The letter includes a request for additional details to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unhelpful
8 reports · 16% of complaintssteady“He NEVER once said that it would then cost me roughly $170 more per year by doing it on a monthly plan versus paying it in one lump sum for the year.”
The company replied on 2026-08-25: “Thank you for sharing your concerns. We are sorry to hear about the frustration you experienced. However, after reviewing your comments, it appears this review may have been intended for a different…”
Our classifier read this reply as a deflection.
“I have reached out multiple times with time I don't have and no one knows where my money is.”
The company replied on 2026-08-18: “We apologize for the difficulties you experienced renewing your Professional Liability Insurance. Your duplicate payment is showing on the account and it will be refunded to your credit card in the…”
Our classifier read this reply as a substantive response.
It promised: refund.
“She rushed me, made me feel very stupid”
Other
5 reports · 10% of complaintssteady“receiving emails for three years despite my requests to be taken off their list.”
The company replied on 2026-08-27: “Thank you for reaching out. We have provided your name to our marketing department to ensure you are removed from the mailing list. We apologize for the inconvenience. Thank you.”
Our classifier read this reply as a substantive response.
“I purchased a policy and there was no drop down for my postpartum/nursery specialty.”
“it was prompting me to install a private web browser”
The company replied on 2026-07-08: “Good afternoon, We appreciate you taking time to provide your feedback. Our website should not require you to install a different browser. We tested our site and are not able to replicate the issue,…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.