Glass & Glazing Federation : most-reported complaints
Automated analysis of 38 public Trustpilot reviews published 2016-10-18 to 2026-05-28. TrustScore 4 from 40 total reviews — see the Trustpilot page. Quick answer: is Glass & Glazing Federation legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 38 Trustpilot reviews analysed, the most-reported issues with Glass & Glazing Federation were: Support unhelpful (17 reports), Support unreachable (3 reports). There are not enough reviews to establish a trend.
How to reach Glass & Glazing Federation
These are the contact details Glass & Glazing Federation publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 0207 939 9100, email [email protected], address 40 Rushworth Street, London, SE1 0RB, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-10-04 and last replied to a negative review on 2026-02-02 — more than six months ago. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “UPVC french door quote”, “Double glazing quote.”, “Homebuyers Report”.
Severity: 10% of this company’s 21 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
complaint process: phone support
“We’ll pick up the phone to our member and speak to them on your behalf”
complaint process: informed at every stage
“Keeps you informed at every stage of your complaint until it is closed”
complaint process: free
“The service is absolutely free”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-23.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unhelpful makes up 81% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 8 of this company’s 40 Trustpilot reviews (20%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Glass & Glazing Federation ?
Support unhelpful
17 reports · 81% of complaints“Took my complaint about Grabex to GGF who were a complete waste of time and completely ignored our indisputable evidence and facts.”
1 reader marked this review helpful on Trustpilot.
“They waste consumers and traders time by being slow and resistant to investigating complaints”
“They decided against me based on a report produced by their member which they refused to even show me.”
The company replied on 2025-01-15: “We apologise for our tardy response , we can see that a couple of reports was raised & paid for by your contractor /our member which means this is their property & we are unable to share these…”
Our classifier read this reply as a deflection.
Support unreachable
3 reports · 14% of complaints“Emails are ignored, and when I call, the line says “user unavailable” and hangs up.”
The company replied on 2026-02-02: “Dear MM apologies for this tardy response but we have had a problem with access to this site which we have corrected now . I have used your username MM with our ADR requests & i believe you sent in 2…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“We have had no response to date despite chasing twice.”
The company replied on 2025-05-14: “I am sorry to hear you are unhappy with your experience with the GGF. I have requested further information from you through Trustpilot as i am unable to find any correspondence from the information…”
Our classifier read this reply as a deflection.
“I have not received any response other than "we hope to respond to you soon".”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.