Kabayan Remit: most-reported complaints
Automated analysis of 177 public Trustpilot reviews published 2023-10-18 to 2026-09-15. TrustScore 4.4 from 350 total reviews — see the Trustpilot page. Quick answer: is Kabayan Remit legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app problems, citing 8 reports out of 20 identified complaints. Support-related concerns follow, with 5 reports of unhelpful assistance and 3 reports of unreachable customer service. The remaining 3 complaints fall under other categories, such as delayed fund transfers. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Kabayan Remit
These are the contact details Kabayan Remit publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +442034740999, address Eco Business Centre, Elmsbrook, Charlotte Ave, Bicester, OX27 8BL, GB.
The company claimed its Trustpilot profile on 2016-11-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-14. Trustpilot ranks it 32 of 46 in Money Transfer Service. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4★ on Google (0 reviews)
TrustScore over time
4.7 → 4.4 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (50%, 5.3d) · 2026-09-20 (43%, 5.3d).
Severity: 25% of this company’s 20 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Review provenance: 155 company-invited reviews in the recent window average 4.92★, while 22 organic (uninvited) reviews average 1.86★.
66% of its 148 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 40% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 77 of this company’s 350 Trustpilot reviews (22%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Kabayan Remit?
Account/app problems
8 reports · 40% of complaints“Every time I send £500 or more the transcation is withheld by compliance.”
The company replied on 2026-09-14: “Hi Kevin, we are sorry to hear you weren't satisfied with our service. Our customers are always our priority here. Please contact us at [email protected] and our team would be happy to help.…”
Our classifier read this reply as a template response.
“Every time I send £500 or more they stop the transaction due to compliance.”
The company replied on 2026-09-14: “Hello Daisy, we apologize for any inconvenience caused while using our service. Please contact our team at [email protected] and they would be happy to answer any queries or check a transaction…”
Our classifier read this reply as a template response.
“you cannot even contact them on the site if you cant log on”
The company replied on 2025-05-23: “Thank you for your feedback, Kabayan! We’re very sorry to hear about the difficulties you and your family have experienced. We truly appreciate your loyalty over the years, and it’s sad to know that…”
Our classifier read this reply as a deflection.
Support unhelpful
5 reports · 25% of complaints“They haven't returned my money.”
The company replied on 2025-03-18: “Hi Andrew, Thank you for sharing your feedback. We are truly sorry to hear about your negative experience with Kabayan Remit. We understand your frustration, and we sincerely apologize for the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they keep asking for more documents every time without any clear answer if transaction will be approved”
The company replied on 2026-09-14: “Hi Neil, we apologize that your transaction took longer that expected and for the inconvenience caused. Our customers are always our priority. Please contact us on [email protected] and our…”
Our classifier read this reply as a template response.
“Sending us notification should be our right as their valued customer”
Support unreachable
3 reports · 15% of complaints“you cannot even contact them on the site if you cant log on”
The company replied on 2025-05-23: “Thank you for your feedback, Kabayan! We’re very sorry to hear about the difficulties you and your family have experienced. We truly appreciate your loyalty over the years, and it’s sad to know that…”
Our classifier read this reply as a deflection.
“sitting in Metro Bank for hours whilst they contact head office for approval.”
The company replied on 2025-04-14: “We're truly sorry for the inconvenience you've experienced. We'll investigate what happened in this transaction and work to ensure our customers are better informed moving forward. To help us look…”
Our classifier read this reply as a template response.
“sit on it for many days and do nothing”
The company replied on 2023-12-11: “Thank you for letting us know about your experience! We apologise for the delays you have experienced. We will strive to limit this from happening to the best of our ability. Thanks once again for…”
Our classifier read this reply as a template response.
Other
3 reports · 15% of complaints“Kabayan Remit Canada has repeatedly delayed crediting my funds to my bank account in the Philippines without providing any prior notice”
“The staff member displayed inappropriate and uncivil behavior toward another individual”
“They are completely useless and stupid”
The company replied on 2024-05-20: “Hi Andrew! Thank you for your review. We apologize for any inconvenience you may have encountered. Upon checking, we see that your account is not yet registered. To complete your verification, please…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refunds delayed
2 reports · 10% of complaints“they disabled my account without further information. dont try to use this app, they havent refund my money yet”
The company replied on 2024-06-24: “Hi Steve, Thank you for your review and for raising your concern about this matter. We sincerely apologize for the inconvenience this has caused you. Our support team has reached out to you regarding…”
Our classifier read this reply as a substantive response.
It promised: refund.
“i wrong sent them a money,i asked them t return my money till now no action!!”
Compare Kabayan Remit with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-15.