Maersk Group: most-reported complaints
Automated analysis of 107 public Trustpilot reviews published 2025-09-22 to 2026-09-18. TrustScore 1.3 from 282 total reviews — see the Trustpilot page. Quick answer: is Maersk Group legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with late deliveries, which accounted for 53% of the 98 complaints identified. Support-related problems were also frequent, with 38% of complaints citing unhelpful assistance and 19% noting that support was unreachable. Additionally, 26% of complaints involved failed deliveries. While reports of unhelpful and failed deliveries show a rising trend, late delivery and unreachable support trends remain flat.
How to reach Maersk Group
These are the contact details Maersk Group publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 59562116, address Vestre Havnevej 5 B, Kalundborg, 4400.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-05-25. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: MAERSK HOLDINGS LIMITED (no. 01759455), active, incorporated 1983 (42.9 years); next accounts due 2027-09-30, last accounts filed 2026-05-18. 1 current officer (36 on record historically); 2 filings in the last 12 months (198 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.4★ on Google (56 reviews) — a 2.1-star gap between its Trustpilot and Google scores.
TrustScore over time
1.3 → 1.3 across 6 census measurements since 2026-09-05. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d).
Severity: 34% of this company’s 98 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (102 reviews record both dates).
Sector benchmark: delivery late makes up 53% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 116 of this company’s 282 Trustpilot reviews (41%) were written in the last 12 months.
What are the most common complaints about Maersk Group?
Delivery late
52 reports · 53% of complaintssteady“The drivers arrived two hours late, despite a scheduled noon delivery window”
1 reader marked this review helpful on Trustpilot.
“After many attempts they will not return calls. Delayed delivery with no end in sight now.”
1 reader marked this review helpful on Trustpilot.
“You don't get answers, nobody helps. I paid my invoice days ago and they are still not releasing my container”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
37 reports · 38% of complaintsrising since 2026-06“THEY CHARGE PENELTIES OR EXTRA EVEN WHEN THEY DO SOMETHING WRONG”
3 readers marked this review helpful on Trustpilot.
“late to deliver my order by over a week”
1 reader marked this review helpful on Trustpilot.
“so unreliable and inconsistent communication. No professionalism. Not worth using their services.”
1 reader marked this review helpful on Trustpilot.
Delivery failed
25 reports · 26% of complaintsrising since 2026-06“The drivers arrived two hours late, despite a scheduled noon delivery window”
1 reader marked this review helpful on Trustpilot.
“They “lost “my Forniture twice already!!!! Someone is keep stealing the Forniture!!!”
“faulty website would not take my delivery order.”
Support unreachable
19 reports · 19% of complaintssteady“Charge late payment fees even if it is due to not receiving feedback from them with regards to invoices issued”
2 readers marked this review helpful on Trustpilot.
“After many attempts they will not return calls. Delayed delivery with no end in sight now.”
1 reader marked this review helpful on Trustpilot.
“You don't get answers, nobody helps. I paid my invoice days ago and they are still not releasing my container”
1 reader marked this review helpful on Trustpilot.
Missed appointments
8 reports · 8% of complaintsrising since 2026-06“Took off for for their appointment and they no showed”
1 reader marked this review helpful on Trustpilot.
“they never showed up and lied about showing up”
“our delivery had been canceled because they were having truck issues.”
Overcharging
6 reports · 6% of complaintssteady“THEY CHARGE PENELTIES OR EXTRA EVEN WHEN THEY DO SOMETHING WRONG”
3 readers marked this review helpful on Trustpilot.
“costing me 5900 Euro on charges because nobody gives an answer”
“hold it ransom while they charge you hundreds of dollars per day”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.