beYogi: most-reported complaints
Automated analysis of 318 public Trustpilot reviews published 2018-06-05 to 2026-09-18. TrustScore 4.8 from 1,890 total reviews — see the Trustpilot page. Quick answer: is beYogi legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app functionality, citing instances where the site was under maintenance. Support-related concerns are also frequent, with customers describing unhelpful responses and difficulty reaching support staff. Additionally, some reviewers mention misleading pricing, noting that final costs exceeded initial estimates or discounts.
How to reach beYogi
These are the contact details beYogi publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 8005168822, email [email protected], address 8430 Enterprise Circle Suite 200, Lakewood Ranch, 34202, US.
The company claimed its Trustpilot profile on 2018-05-31, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 55 of 113 in Insurance Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (91%, 1.8d) · 2026-08-24 (91%, 1.8d) · 2026-08-27 (91%, 1.8d) · 2026-08-30 (91%, 1.8d) · 2026-09-02 (100%, 1.8d) · 2026-09-08 (100%, 1.8d) · 2026-09-12 (100%, 1.8d) · 2026-09-15 (100%, 1.8d) · 2026-09-18 (100%, 1.6d) · 2026-09-21 (100%, 1.6d) · 2026-09-24 (100%, 1.6d).
Severity: 7% of this company’s 99 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (64 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +10/-10 lines; added: September 14, 2026 | Making Yoga More Accessible Online: 7 Ways To Create A Better Virtual Experience; removed: Read more | August 13, 2026 (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 76 negative reviews that received a public reply, the median wait was 3 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 76 company replies to negative reviews analysed, 79% engaged with the specific problem and 20% were generic templates.
51% of its 204 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 31% of this company’s complaints vs a 11% median across 67 ranked companies in its sector.
Review velocity: 196 of this company’s 1,890 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about beYogi?
Account/app problems
31 reports · 31% of complaintssteady“Site says under maintenance.”
The company replied on 2026-04-13: “Hey Heather, I apologize for the problem you've been having with getting your certificate. We definitely aim to make these processes seamless, and our team is now looking into this issue to ensure a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Paid for it and my policy isn’t showing up on the site nor was a copy sent to me.”
The company replied on 2025-06-11: “Hi Morgan! I am sorry there has been confusion about your policy. Rest assured, I just checked, and your policy is active as of June 7th. I'll be sending you your COI directly, but we can also set up…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I cannot access my certificate, the page says under maintenance”
The company replied on 2026-04-24: “Hey Linnea, we apologize for the inconvenience of not being able to download your COI. This is an issue that has been affecting random customers, and our team is actively working on a solution. I…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
18 reports · 18% of complaintssteady“passed the buck and told me to speak to someone else and put the responsibility on me to reexplain”
The company replied on 2024-03-25: “Hi Ka, Thank you for reaching out to us regarding your poor experience. Although I hate to hear that you had multiple unsatisfactory interactions, we have made sure to communicate your review as a…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“She then just put me on hold and no one ever answered the phone.”
The company replied on 2022-10-04: “Good Morning, Thank you so much for bringing this issue to our attention. First off, let me apologize for the unacceptable way in which you’ve been treated. Keeping our customers happy is our number…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I reached out to tell them and see if I could get my money back, and pretty much was told: No!”
The company replied on 2021-05-24: “Hello Monica, Thank you for taking the time to leave a review. It does sound like some miscommunication may have occurred here, so one of our customer service agents will be reaching out to assist…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
15 reports · 15% of complaintsfalling“I didn't see there was a no cancelation policy before enrolling! After my phone call wasn't returned”
1 reader marked this review helpful on Trustpilot.
“She then just put me on hold and no one ever answered the phone.”
The company replied on 2022-10-04: “Good Morning, Thank you so much for bringing this issue to our attention. First off, let me apologize for the unacceptable way in which you’ve been treated. Keeping our customers happy is our number…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They IGNORE emails for requests for help and you have to chase and speak to numerous people.”
The company replied on 2025-11-21: “Hi Sam, Thank you for your insightful review. I apologize that you had such a frustrating experience. I can confirm that your phone number was not blocked, and we'd be happy to try to resolve your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
15 reports · 15% of complaintssteady“I tried using that to buy a policy but it ended up being $179. More than what I was going to pay without a discount.”
1 reader marked this review helpful on Trustpilot.
“They do not tell you the total in the final check out”
The company replied on 2025-06-06: “Hi AnnaMarie, We’re sorry to hear about your experience and appreciate you bringing this to our attention. The total cost of the policy is displayed on Step 3 of the application before final…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“advertised as a month to month option but it’s not available.”
The company replied on 2026-04-27: “Thank you for the feedback! We’re happy to hear that the sign-up process was smooth, but we apologize for the confusion regarding the month-to-month option. We will be reviewing our website displays…”
Our classifier read this reply as a template response.
Other
12 reports · 12% of complaintsrising since 2023-11“Need payment options from the 21st century. Very outdated user experience.”
The company replied on 2026-03-09: “Hi Jessica, we’re sorry our checkout process felt outdated and frustrating. We hear your feedback and appreciate you being so direct with us. Thank you for helping us see where we can improve.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“you’re clearing selling information”
The company replied on 2023-02-15: “Alexandra, Thank you for taking the time to review our product. At Beyogi we take privacy and insurance information very seriously and assure you that we do not and will not sell or offer anyone's…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Scamming and wouldnt recommend nor their sister sites”
The company replied on 2026-09-17: “Sorry to hear you had a bad experience. We'd like to understand what happened and see if there's anything we can do to help. If you're willing to share more details, please reach out to me directly…”
Our classifier read this reply as a template response.
Billing errors
10 reports · 10% of complaintsrising since 2023-11“It charged me $200 without authorization/completing the payment.”
The company replied on 2024-02-14: “Hi Samantha, Thanks for reaching out to us with your inquiry. I apologize for the issues you’re experiencing here and would be happy to assist! When setting up monthly payments on the PayPal website…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Both times the site charged my card, yet I have no email confirmation, nor do I have a policy number”
The company replied on 2023-12-08: “Hi Cara, Thank you for taking the time to leave a review and provide us with your feedback! I have personally sent your issue to customer service and we will get the resolved. I sincerely apologize…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I had a $10 credit that was not applied. I had to call in to get my studio added and was charged $10 when I had a credit.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.