Arrow Electronics: most-reported complaints
Automated analysis of 72 public Trustpilot reviews published 2016-04-28 to 2026-09-25. TrustScore 1.4 from 72 total reviews — see the Trustpilot page. Quick answer: is Arrow Electronics legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support, which accounts for 36% of the 53 complaints identified across 72 reviews. Support being unreachable is the second most common issue, cited in 34% of complaints, while delivery failures and billing errors follow with 28% and 19% respectively. Trends indicate that reports of unreachable support and delivery failures are rising, whereas billing error complaints are falling.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2019-12-09. We last checked this profile on 2026-09-26 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 04/03 £60 Online Store Credit For Arrow Electronics (Rafflecopter FB Needed)”.
Elsewhere: 4★ on Google (17 reviews)
Severity: 34% of this company’s 53 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (27 reviews record both dates).
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 9 of this company’s 72 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about Arrow Electronics?
Support unhelpful
19 reports · 36% of complaintssteady“ended up being charged for all the shipping. Which was $60 on a $20 order.”
2 readers marked this review helpful on Trustpilot.
“I ended up paying the whole shipping which was 4 times the value of my order.”
2 readers marked this review helpful on Trustpilot.
“It is almost impossible to get through to them in anything other than a chat.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
18 reports · 34% of complaintsrising since 2024-03“It is almost impossible to get through to them in anything other than a chat.”
2 readers marked this review helpful on Trustpilot.
“My order never delivered. Horrible customer service, no response all the time.”
1 reader marked this review helpful on Trustpilot.
“It took nearly three weeks just to get basic pricing information”
1 reader marked this review helpful on Trustpilot.
Delivery failed
15 reports · 28% of complaintsrising since 2024-03“Arrow ships incorrect goods. The return process is proving to be very difficult”
1 reader marked this review helpful on Trustpilot.
“They just took my money, and never even proceed with the order”
1 reader marked this review helpful on Trustpilot.
“My order never delivered. Horrible customer service, no response all the time.”
1 reader marked this review helpful on Trustpilot.
Billing errors
10 reports · 19% of complaintsfalling“They just took my money, and never even proceed with the order”
1 reader marked this review helpful on Trustpilot.
“they supposed to ship it in 2 days but instead theu never did, then we cancelled the order but they still charged me.”
“recieved an invoice for an item I never ordered in excess of £350.00”
Delivery late
8 reports · 15% of complaintssteady“many items, especially the most needed ones, have been postponed TWO YEARS from now!!!”
“after 3 months they cancelled the orders by just saying just "sorry" and nothing more”
“Orders go into limbo with Prepare for Despatch moving on a day at a time then never get sent.”
Overcharging
7 reports · 13% of complaintsfalling“ended up being charged for all the shipping. Which was $60 on a $20 order.”
2 readers marked this review helpful on Trustpilot.
“I ended up paying the whole shipping which was 4 times the value of my order.”
2 readers marked this review helpful on Trustpilot.
“Arrow will charge 50% of the order cost if you want to return.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.