Welly Warehouse: most-reported complaints
Automated analysis of 503 public Trustpilot reviews published 2017-05-09 to 2026-09-02. TrustScore 4.9 from 5,483 total reviews — see the Trustpilot page. Quick answer: is Welly Warehouse legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, accounting for 29% of the 276 complaints identified across 503 reviews. Faulty products are the second most common issue, cited in 24% of complaints, with reports showing a rising trend. Late deliveries and delayed refunds follow, each appearing in 20% and 14% of complaints respectively, with both trends currently falling.
How to reach Welly Warehouse
These are the contact details Welly Warehouse publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01772 977322, email [email protected], address Buckshaw Village, Chorley, PR7 7JN, GB.
The company claimed its Trustpilot profile on 2018-11-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-22. Trustpilot ranks it 3 of 35 in Boot Store. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: WELLY WAREHOUSE LTD (no. 17294593), active, incorporated 2026 (0.2 years); next accounts due 2028-03-22. 2 current officers; 1 filings in the last 12 months (1 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 12 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Welly Warehouse refund”, “E: 18/07 Win £50 To Spend At Welly Warehouse (Comment)”, “Bargain clear-out at Welly Warehouse + free delivery code”.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.6d) · 2026-08-18 (100%, 0.6d) · 2026-08-21 (100%, 0.6d) · 2026-08-27 (100%, 0.6d) · 2026-08-30 (100%, 0.6d) · 2026-09-02 (100%, 0.7d) · 2026-09-08 (100%, 0.7d) · 2026-09-11 (100%, 0.7d) · 2026-09-14 (100%, 0.7d) · 2026-09-17 (100%, 0.7d) · 2026-09-20 (100%, 0.7d) · 2026-09-24 (100%, 0.7d).
Severity: 12% of this company’s 276 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In June 2022, 36% of 11 one-to-three-star reviews were 1★; in December 2024, 46% of 11.
Counted from June 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 21.6 days between the experience and publishing their negative review (218 reviews record both dates).
Measured reply time: across 234 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 234 company replies to negative reviews analysed, 56% engaged with the specific problem and 16% were generic templates.
10% of its 226 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 29% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 902 of this company’s 5,483 Trustpilot reviews (16%) were written in the last 12 months.
What are the most common complaints about Welly Warehouse?
Delivery failed
80 reports · 29% of complaintssteady“All this little palaver took me 21 days without my money or my product”
1 reader marked this review helpful on Trustpilot.
“I ordered a pair of wellingtons ordered two weeks ago and £100 out of my account and nothing to show for it. Several e-mails and attempted phone calls later and radio silence.”
1 reader marked this review helpful on Trustpilot.
“The wellies came quick enough but unfortunatly came in the wrong colour”
The company replied on 2024-10-14: “Good Evening Mark, Many thanks for taking the time to leave a review. I am sorry to see it is a 1*. I have emailed you just now regarding the issue. We have raised the issue with our supplier and it…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
Faulty product
67 reports · 24% of complaintsrising since 2024-02“my feet became red raw and blistered all over.”
The company replied on 2025-09-30: “So sorry to hear that you've had a reaction to something in the neoprene inside your boots. It is not something we hear on a regular basis, so we don't really have any advice unfortunately, but we do…”
Our classifier read this reply as a template response.
“no refunds because this was considered normal wear and tear”
The company replied on 2025-02-24: “Hi Belinda, Many thanks for taking the time to leave a review. I am sorry to see it is a 1* but completely understand. We have escalated this to our supplier contact who deals with complaints and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“only got a refund minus postage for a damaged item”
The company replied on 2024-07-31: “Good Morning Heather, Many thanks for taking the time to leave a review. I am sorry to see it is 1* but understand your frustration. Once you made us aware there was an issue with your poncho on the…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery late
56 reports · 20% of complaintsfalling“I have emailed customer services on 3 occasions now and have had no response”
1 reader marked this review helpful on Trustpilot.
“2 months have passed since I put in my original order and still no wellies”
“Ordered over a month ago. Chased up numerous times as was a Christmas present. Took my money but still no delivery”
The company replied on 2022-12-28: “Good Morning Sarah, Many thanks for taking the time to leave a review. My colleague and I have been trying to rectify this for you with EVRI. A replacement was sent for you and as I discussed in my…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refunds delayed
38 reports · 14% of complaintsfalling“All this little palaver took me 21 days without my money or my product”
1 reader marked this review helpful on Trustpilot.
“they still haven’t sent an exchange out so basically was fed bull.”
1 reader marked this review helpful on Trustpilot.
“No boots arrived !!”
The company replied on 2024-10-28: “Good Afternoon, Many thanks for taking the time to leave a review. We are sorry to see it is a 1*. I have located your order and can only apologies that your order was out of stock and there was some…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
30 reports · 11% of complaintsfalling“they still haven’t sent an exchange out so basically was fed bull.”
1 reader marked this review helpful on Trustpilot.
“parcel never arrived after 8 weeks”
The company replied on 2025-02-10: “Good Morning Ashleigh, Thank-you for taking the time to leave a review. Sorry to see it is a 1*. I do understand the frustration with not receiving your parcel and can only apologies. Your order from…”
Our classifier read this reply as a substantive response.
“This company does not follow the consumer right act 2015 and refuses to deal with complaints of faulty goods do not use”
The company replied on 2024-03-11: “Good Afternoon, Many thanks for taking the time to leave a 1* review. We follow the consumer rights act and as discussed in detail in our emails to and from yourself the fault is not a manufacturing…”
Our classifier read this reply as a deflection.
Support unreachable
27 reports · 10% of complaintsfalling“I have emailed customer services on 3 occasions now and have had no response”
1 reader marked this review helpful on Trustpilot.
“All this little palaver took me 21 days without my money or my product”
1 reader marked this review helpful on Trustpilot.
“I ordered a pair of wellingtons ordered two weeks ago and £100 out of my account and nothing to show for it. Several e-mails and attempted phone calls later and radio silence.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.