Tradeinn: most-reported complaints
Automated analysis of 672 public Trustpilot reviews published 2022-11-26 to 2026-09-26. TrustScore 3 from 50,401 total reviews — see the Trustpilot page. Quick answer: is Tradeinn legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late, with 354 reports accounting for 55% of complaints. Issues regarding unhelpful support and failed deliveries are also common, cited by 161 and 133 reviewers respectively. Additionally, 107 reviewers mention that customer support is unreachable. While support-related complaints show a rising trend, late delivery reports remain flat.
How to reach Tradeinn
These are the contact details Tradeinn publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone +34932 20 00 89, email [email protected], address C. Pirineus 9, Celrá, 17460, ES.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-09-22 and last replied to a negative review on 2026-09-25. We last checked this profile on 2026-09-26 and found 16 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “How do lawfully deal with ownership of tent after refund via Klarner.”, “Tradeinn trekinn”, “Credit card advice as in dispute with product purchase”.
Elsewhere: 3.9★ on Google (45,744 reviews)
TrustScore over time
3.1 → 3.0 across 6 census measurements since 2026-09-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-11 (100%, 0.5d) · 2026-09-14 (99%, 0.5d) · 2026-09-17 (100%, 0.5d) · 2026-09-20 (100%, 0.5d) · 2026-09-23 (100%, 0.5d) · 2026-09-26 (100%, 0.5d).
Severity: 20% of this company’s 649 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.4 days between the experience and publishing their negative review (657 reviews record both dates).
Measured reply time: across 658 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 658 company replies to negative reviews analysed, 17% engaged with the specific problem and 65% were generic templates.
Sector benchmark: delivery late makes up 54% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 11,233 of this company’s 50,401 Trustpilot reviews (22%) were written in the last 12 months.
What are the most common complaints about Tradeinn?
Delivery late
354 reports · 54% of complaintssteady“I placed my order 65 days ago, and it was shipped 50 days ago”
The company replied on 2025-02-14: “Dear Customer We are very sorry to hear that our service did not meet your expectations. Therefore, we have reviewed your case, the shipping company in charge has already been informed and they are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
5 readers marked this review helpful on Trustpilot.
“impossible to get a hold of”
The company replied on 2025-01-23: “Hello James, We really apologize for the inconvenience. Please share your query along with your order number with us for rectification. We shall try our best to conclude your query. Have a great day.…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“Zero customer support, I have submitted multiple tickets”
The company replied on 2026-09-08: “Dear Customer, We are very sorry to hear that your shopping experience was not completely satisfactory. For us, transparency in the shipping process is essential, which is why we have reviewed your…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
Support unhelpful
161 reports · 25% of complaintsrising since 2025-07“I placed my order 65 days ago, and it was shipped 50 days ago”
The company replied on 2025-02-14: “Dear Customer We are very sorry to hear that our service did not meet your expectations. Therefore, we have reviewed your case, the shipping company in charge has already been informed and they are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
5 readers marked this review helpful on Trustpilot.
“The item was marked as delivered, but I never received it.”
The company replied on 2026-09-07: “Hello, We are sincerely sorry to hear that our service did not meet your expectations. If you need any information or assistance, please contact our customer service by sending an email to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“Item was delivered to wrong address and signed for by someone else”
The company replied on 2026-09-07: “Hello, We are sincerely sorry to hear that our service did not meet your expectations. If you need any information or assistance, please contact our customer service by sending an email to…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Delivery failed
133 reports · 20% of complaintsrising since 2025-07“The item was marked as delivered, but I never received it.”
The company replied on 2026-09-07: “Hello, We are sincerely sorry to hear that our service did not meet your expectations. If you need any information or assistance, please contact our customer service by sending an email to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“Item was delivered to wrong address and signed for by someone else”
The company replied on 2026-09-07: “Hello, We are sincerely sorry to hear that our service did not meet your expectations. If you need any information or assistance, please contact our customer service by sending an email to…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“We can't contact them, both by phone or mail!”
The company replied on 2026-09-07: “Hello, We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for the inconvenience with your order. We want to get this sorted out for you as quickly as…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Support unreachable
107 reports · 16% of complaintssteady“impossible to get a hold of”
The company replied on 2025-01-23: “Hello James, We really apologize for the inconvenience. Please share your query along with your order number with us for rectification. We shall try our best to conclude your query. Have a great day.…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“Zero customer support, I have submitted multiple tickets”
The company replied on 2026-09-08: “Dear Customer, We are very sorry to hear that your shopping experience was not completely satisfactory. For us, transparency in the shipping process is essential, which is why we have reviewed your…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“We can't contact them, both by phone or mail!”
The company replied on 2026-09-07: “Hello, We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for the inconvenience with your order. We want to get this sorted out for you as quickly as…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Refunds delayed
72 reports · 11% of complaintssteady“Ordered shoes and was sent the incorrect size. Despite not being my error I had to pay return postage.”
The company replied on 2026-08-27: “Good morning, We are very sorry to hear that our service did not meet your expectations. In order to look into this and keep improving, we would like to review your case in detail. Please provide us…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“they came but the paint was all pitted/blisterd”
The company replied on 2026-09-02: “Hello, We are truly sorry to hear that our service did not meet your expectations. In the meantime, you can easily check the status, updated information, and messages regarding your claim by logging…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“it took a month from posting (return postage is not free) to get the money back. I had to chase several times.”
The company replied on 2026-01-02: “Hello, We are sincerely sorry to hear that our service did not meet your expectations. We have taken your feedback into account and forwarded it to the relevant department to continuously improve the…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Refund refused
56 reports · 9% of complaintsrising since 2025-07“The item was marked as delivered, but I never received it.”
The company replied on 2026-09-07: “Hello, We are sincerely sorry to hear that our service did not meet your expectations. If you need any information or assistance, please contact our customer service by sending an email to…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“Item was delivered to wrong address and signed for by someone else”
The company replied on 2026-09-07: “Hello, We are sincerely sorry to hear that our service did not meet your expectations. If you need any information or assistance, please contact our customer service by sending an email to…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Still haven’t received my item”
The company replied on 2026-09-02: “Good morning, We are very sorry to hear that our service did not meet your expectations. In order to look into this and keep improving, we would like to review your case in detail. Please provide us…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Compare Tradeinn with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.