Patriot Software: most-reported complaints
Automated analysis of 227 public Trustpilot reviews published 2025-04-02 to 2026-09-17. TrustScore 4.7 from 3,444 total reviews — see the Trustpilot page. Quick answer: is Patriot Software legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Patriot Software's support is unhelpful, with 10 out of 42 identified complaints citing this issue. Other frequent concerns include account and app problems, as well as difficulties reaching support staff, each accounting for 19% of the complaints. A significant portion of complaints, 21%, fall under other categories, such as disputes over direct deposit accounts. Trends indicate that reports of unhelpful and other issues are falling, while complaints about unreachable support are rising.
How to reach Patriot Software
These are the contact details Patriot Software publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 877-968-7147, email [email protected], address 4883 Dressler Rd. NW, Canton, 44718, US.
The company claimed its Trustpilot profile on 2015-09-03, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 4 of 19 in Payroll Service. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 1.3d) · 2026-08-30 (100%, 1.3d) · 2026-09-08 (96%, 1.4d) · 2026-09-11 (100%, 1.3d) · 2026-09-17 (96%, 1.3d) · 2026-09-24 (100%, 1.3d).
Severity: 21% of this company’s 42 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2020, 40% of 10 one-to-three-star reviews were 1★; in July 2026, 58% of 12.
Counted from March 2020 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.5 days between the experience and publishing their negative review (76 reviews record both dates).
What their policy promises
guarantee: job protection and health insurance
“NY Paid Family Leave guarantees that employees have job protection and health insurance while on leave.”
guarantee: no discrimination
“Employers are not allowed to discriminate against employees for requesting or taking PFL.”
guarantee: free, USA-based support
“And, we offer free, USA-based support.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 131 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of 1 days.
Reply quality: of 131 company replies to negative reviews analysed, 37% engaged with the specific problem and 41% were generic templates.
62% of its 172 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 24% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 412 of this company’s 3,444 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about Patriot Software?
Support unhelpful
10 reports · 24% of complaintsfalling“they are not qualified to listen to and understand the issue, so they cannot work on it.”
The company replied on 2025-09-08: “Thank you for sharing your experience. We're sorry to hear about the challenges you faced with setup and with the support you received. We take feedback like this seriously, and your comments are…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“after more than 3 months, still have no resolution.”
The company replied on 2026-07-06: “Thank you for sharing your experience. We’re sorry for the frustration and for the amount of time this has taken to resolve. Required filings are important, and we understand how stressful it is when…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“We were completely on our own with respect to resolving the Texas account issue”
The company replied on 2026-04-17: “Thank you for taking the time to share this, and we're sorry your experience fell short. You're right that your situation was unusually complicated, but that's exactly when support should feel most…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
9 reports · 21% of complaintsfalling“They sabotaged my business and turned down my direct deposit account without any reason”
The company replied on 2026-02-05: “We're sorry to hear this. Direct deposit can be affected by verification requirements and banking risk checks, and in some cases we may be unable to approve it. While can’t review account details…”
Our classifier read this reply as a template response.
“some parts of the accounting software feel clunky, especially bank linking, transaction imports, reporting, and onboarding”
The company replied on 2026-05-21: “Thanks for your review, Ruth. We appreciate your feedback and want you to know we hear you. We’ve made improvements to our bank connection API, so there should be fewer disruptions moving forward.…”
Our classifier read this reply as a template response.
“They just dont understand the needs and challenges of small business owners.”
The company replied on 2026-03-23: “Thanks for sharing your feedback. We understand how frustrating this can feel, especially when you’re just getting a business off the ground. Our goal is to support small business owners while also…”
Our classifier read this reply as a deflection.
Account/app problems
8 reports · 19% of complaintssteady“This shady people denied me services and then refused to give me reasons why”
The company replied on 2025-07-21: “We're sorry for your frustrations Eduardo. Upon reviewing your Patriot Software account, Patriot is unable to provide services to you. This is based on a variety of factors regarding the decision to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Customer service will not speak to me, provide a reason so that I can fix it”
The company replied on 2026-09-17: “We understand that having an account closed is frustrating. However, Patriot may determine that we are unable to continue providing service to an account after reviewing account activity and payment…”
Our classifier read this reply as a deflection.
“I don't have a way to remove them when our contract ends”
The company replied on 2026-07-10: “Hi Rachel, We're sorry for the inconvenience. Although you as a user cannot inactivate yourself, we can help. Expect a friendly outreach from us to get the details, and we'll get you squared away.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
8 reports · 19% of complaintsrising since 2026-05“When I tried to reach out I was told by different employees "I can't help you" and hung up 3x.”
The company replied on 2025-10-08: “Hi Tony, We’re sorry to hear you feel this way. Two emails were sent to you with information about your account status. While we can’t share details about this decision, please know it was made…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Customer service will not speak to me, provide a reason so that I can fix it”
The company replied on 2026-09-17: “We understand that having an account closed is frustrating. However, Patriot may determine that we are unable to continue providing service to an account after reviewing account activity and payment…”
Our classifier read this reply as a deflection.
“never even received email response back about question regarding scheduling on-boarding help”
The company replied on 2026-07-10: “We’re sorry to hear your experience has been frustrating. We were unable to locate an email regarding onboarding assistance, but want to help. Please look for a friendly message from us so we can…”
Our classifier read this reply as a template response.
Faulty product
4 reports · 10% of complaintsrising since 2026-05“I want to enter my own bank entries in the check registers instead of having to go in and correct every entry.”
The company replied on 2026-07-06: “Thank you for sharing your feedback. We’re sorry for the frustration, and we understand how tedious it can be when imported bank activity needs to be reviewed and categorized. Bank imports are…”
Our classifier read this reply as a substantive response.
“Their auto download doesn't work. I tried working with them and Plaid and they think it works fine”
The company replied on 2026-06-26: “Thank you for taking the time to share your feedback. We’re glad to hear that you appreciate our pricing, core functionality, and our customer service team! We also really appreciate your candid…”
Our classifier read this reply as a template response.
“their accounting program has serious flaws”
Poor core service
2 reports · 5% of complaintssteady“When I tried to reach out I was told by different employees "I can't help you" and hung up 3x.”
The company replied on 2025-10-08: “Hi Tony, We’re sorry to hear you feel this way. Two emails were sent to you with information about your account status. While we can’t share details about this decision, please know it was made…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“charge you, and double charge”
The company replied on 2026-07-06: “Thank you for sharing your feedback. We’re sorry for the frustration and appreciate the opportunity to clarify. When a customer cancels Full Service Payroll, the tax filing end date selected tells…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.