Sell Your Gold: most-reported complaints
Automated analysis of 374 public Trustpilot reviews published 2025-12-08 to 2026-09-16. TrustScore 4.8 from 12,569 total reviews — see the Trustpilot page. Quick answer: is Sell Your Gold legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 33% of the 43 identified complaints and shows a falling trend. Other issues, such as receiving lower offers than expected, make up 26% of complaints and are rising. Unhelpful support and faulty products are less common, representing 14% and 9% of complaints respectively, with both trends falling.
How to reach Sell Your Gold
These are the contact details Sell Your Gold publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 888-465-3860, email [email protected], address 6401 Congress Avenue #175, Boca Raton, 33487, US.
The company claimed its Trustpilot profile on 2017-04-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-15. Trustpilot ranks it 3 of 8 in Jewelry Buyer. We last checked this profile on 2026-09-23 and found 20 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 6.1d) · 2026-08-24 (100%, 6.1d) · 2026-08-27 (100%, 6.1d) · 2026-09-01 (100%, 6.3d) · 2026-09-04 (100%, 6.3d) · 2026-09-07 (100%, 6.3d) · 2026-09-11 (100%, 6.3d) · 2026-09-14 (100%, 6.3d) · 2026-09-17 (100%, 6.2d) · 2026-09-20 (100%, 6.2d) · 2026-09-23 (100%, 6.2d).
Severity: 26% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2019, 25% of 16 one-to-three-star reviews were 1★; in February 2026, 69% of 13.
Counted from December 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (245 reviews record both dates).
Measured reply time: across 353 negative reviews that received a public reply, the median wait was 3.8 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 353 company replies to negative reviews analysed, 37% engaged with the specific problem and 47% were generic templates.
56% of its 327 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 33% of this company’s complaints vs a 10% median across 42 ranked companies in its sector.
Review velocity: 2,146 of this company’s 12,569 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Sell Your Gold?
Misleading pricing
14 reports · 33% of complaintsfalling“Still good just not the listed 90% that the website claims.”
The company replied on 2026-01-23: “Thank you for your review! Sorry to hear that we did not provide you 5-star service. We appreciate the feedback. If you have any outstanding questions or would like to discuss our process further,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the whole 24 hr thing is a false advertisement”
The company replied on 2026-07-02: “Hi Jayna, We’re sorry for the frustration and for any confusion regarding your payment timeline. All IDs and transactions must go through a compliance verification process to ensure proper…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Once the received my coins they reneged and offered my 80% of the market value”
The company replied on 2026-02-20: “Thank you for your feedback, David. We sincerely apologize for the inconvenience and frustration this situation caused. Due to recent market volatility, we temporarily had to adjust our payout…”
Our classifier read this reply as a substantive response.
It promised: refund.
Other
11 reports · 26% of complaintsrising since 2026-07“you send your gold/silver/whatever in, and they lowball you”
The company replied on 2025-12-23: “Hello! I am the Customer Service Manager at Sell Your Gold. I would like to set up a time to discuss your recent transaction with our company. Please provide me with the best time and telephone…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Still waiting on the check. They lie, cheat, con, steal.”
The company replied on 2026-05-29: “We’re sorry to hear about your experience, but we have not been able to locate any transaction under the name or details you provided. However, if you do have a transaction with us, we would be more…”
Our classifier read this reply as a deflection.
“This company is a rip off very hard to negotiate the website and they’re just a rip off”
The company replied on 2026-08-06: “Thank you for sharing your feedback, Terry. We're sorry to hear that you were disappointed with your initial offer and that your experience wasn't what you expected. We understand how frustrating…”
Our classifier read this reply as a deflection.
Support unhelpful
6 reports · 14% of complaintsfalling“this was ridiculously low”
The company replied on 2025-12-23: “Hi Danielle, We are sorry you were not happy with your offer. At www.sellyourgold.com we work hard to provide our customers with a top-of-the-line experience with fair and competitive offers. We…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“denying transaction took place”
The company replied on 2026-02-10: “Thank you for reaching out and sharing this information with us, Darek. After reviewing the details provided, we were unable to locate the reference number, as it does not appear to be associated…”
Our classifier read this reply as a deflection.
“They do not have all the items I shipped to them on the list”
The company replied on 2026-06-08: “Thank you for taking the time to share your feedback. We’re sorry to hear your experience felt frustrating and not as smooth as expected. We take concerns like this seriously and would like the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
4 reports · 9% of complaintsfalling“this was ridiculously low”
The company replied on 2025-12-23: “Hi Danielle, We are sorry you were not happy with your offer. At www.sellyourgold.com we work hard to provide our customers with a top-of-the-line experience with fair and competitive offers. We…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“And the weight of the items I sent was shy by 4grams from what I had weighed and others had weighed before sending items to sellyourgold.Com.”
The company replied on 2026-04-14: “Thank you for taking the time to share your feedback, Luke. We’re sorry to hear that you were not satisfied with the offer and appreciate the opportunity to clarify. As we discussed, our company does…”
Our classifier read this reply as a substantive response.
“Once the received my coins they reneged and offered my 80% of the market value”
The company replied on 2026-02-20: “Thank you for your feedback, David. We sincerely apologize for the inconvenience and frustration this situation caused. Due to recent market volatility, we temporarily had to adjust our payout…”
Our classifier read this reply as a substantive response.
It promised: refund.
Overcharging
4 reports · 9% of complaintsfalling“Silver coins were supposedly lost.”
The company replied on 2026-02-20: “Thank you for your feedback, Steven. As discussed, we explained in detail how our offers are calculated. Your initial request exceeded the verified market value of the coins at the time of review.…”
Our classifier read this reply as a substantive response.
“His response was the 'ol tap dance & soft shoe on all the reasons the offer prices had been dropped to a MAX of 70%.”
The company replied on 2026-02-09: “Thank you for taking the time to share your experience, Larry. We understand how frustrating this situation was and appreciate the opportunity to clarify. At the time of your initial conversations,…”
Our classifier read this reply as a deflection.
“I had two pieces of scrap gold that I wanted to sell and with Sell Your Gold's online info, calculated that I should receive about $490”
The company replied on 2026-04-14: “Thank you for taking the time to share your experience, Joe. We’re sorry for any miscommunication that may have occurred during the evaluation process. Our offers are determined by several factors,…”
Our classifier read this reply as a substantive response.
Delivery late
4 reports · 9% of complaintsfalling“Still haven't received my items back 10 days later.”
The company replied on 2026-03-11: “Thank you for your feedback, Jerry! We’d like to clarify a few details regarding your order. Your items were received within 1 business day of being shipped to us. Shortly after, we sent an email…”
Our classifier read this reply as a deflection.
“I was told by one salesman how much per gram pennyweight I would receive and then they just send you a $ amount with no explanation”
The company replied on 2026-02-20: “Thank you for your feedback, Lisa. We apologize for the frustration this caused. After reviewing your order, we see that you accepted the offer after business hours on 02/18, so the ACH transfer was…”
Our classifier read this reply as a substantive response.
“I overnighted my gold a week ago and have heard nothing except that they have received the shipment.”
The company replied on 2026-02-09: “Thank you for your feedback, Kyle. We’re sorry for the frustration caused by the delay and appreciate the opportunity to clarify. Due to a higher-than-usual volume of appraisal kits arriving at the…”
Our classifier read this reply as a deflection.
Compare Sell Your Gold with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.