Holabird Sports: most-reported complaints
Automated analysis of 336 public Trustpilot reviews published 2023-09-03 to 2026-09-20. TrustScore 4.8 from 10,696 total reviews — see the Trustpilot page. Quick answer: is Holabird Sports legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 25% of the 75 complaints identified across 336 reviews. Other issues, such as difficulties with returns, were the second most common complaint at 23% and show a rising trend. Late deliveries and faulty products each represented 11% of complaints, with trends described as flat and falling respectively.
How to reach Holabird Sports
These are the contact details Holabird Sports publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone (866) 860-1416, email [email protected], address 9220 Pulaski Highway, Baltimore, 21220, US.
The company claimed its Trustpilot profile on 2016-02-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-20. Trustpilot ranks it 1 of 2 in Running Store. We last checked this profile on 2026-09-23 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 0.0d) · 2026-08-20 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-05 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-23 (100%, 0.0d).
Severity: 11% of this company’s 75 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2018, 64% of 11 one-to-three-star reviews were 1★; in July 2020, 46% of 13.
Counted from August 2018 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 21.8 days between the experience and publishing their negative review (113 reviews record both dates).
What their policy promises
refund window: 90 days — meanwhile 6 reviewers in our census window reported refund delays.
“Any approved returns received after 90 days of the original order date may be exchanged or store credit may be issued.”
refund window: one year — meanwhile 6 reviewers in our census window reported refund delays.
“Store credits expire one year from the original order date.”
refund window: original form of payment — meanwhile 6 reviewers in our census window reported refund delays.
“Refunds will be made in the original form of payment.”
refund window: not refunded — meanwhile 6 reviewers in our census window reported refund delays.
“Original shipping charge and return shipping costs are not refunded.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 473 negative reviews that received a public reply, the median wait was 0.3 days — the company profile reports an average of under a day.
Reply quality: of 473 company replies to negative reviews analysed, 67% engaged with the specific problem and 23% were generic templates.
45% of its 257 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 25% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 683 of this company’s 10,696 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about Holabird Sports?
Delivery failed
19 reports · 25% of complaintssteady“Never received my package and fed ex won't respond so my experience has been terrible”
The company replied on 2026-03-24: “Mr. Rohe- Good evening and thank you for shopping with Holabird Sports. I am so sorry to hear your package never arrived. In the future, please reach out to us directly and as soon as possible so we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“This is a company that will take your payment but won't stand behind their deliveries.”
The company replied on 2025-04-14: “Good evening and thank you for shopping with Holabird Sports. We are sorry to hear you did not have a great experience with us, but rest assured we take our customer service with the utmost…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The shoes I ordered weren’t available, my order was cancelled.”
The company replied on 2026-09-20: “Maria- Good afternoon and thank you for shopping with Holabird Sports. I think there may be some confusion on your end because your order from 8/30 was shipped to you on 8/31 and delivered 9/2. Your…”
Our classifier read this reply as a deflection.
Other
17 reports · 23% of complaintsrising since 2026-01“it is very difficult to return the shoes for a different size. You have to know what size you wear before you order!”
The company replied on 2026-08-12: “Thank you for your feedback. We’re glad you found our prices competitive, and we’re sorry the return process was frustrating. We do offer free returns on the majority of our items. However, as noted…”
Our classifier read this reply as a substantive response.
“I could not use my award coupon with my purchase”
The company replied on 2026-04-11: “Good evening and thank you for shopping with Holabird Sports. I am sorry to hear you had issues using your reward on the order. In the future, please reach out to us directly and we will be more than…”
Our classifier read this reply as a substantive response.
It promised: refund.
“I placed an order that was rejected twice for fraud.”
The company replied on 2024-10-17: “Good evening and thank you for shopping with Holabird Sports. My apologies about the issue with your order. Unfortunately our primary credit card processor flagged both of your orders as a high risk…”
Our classifier read this reply as a substantive response.
Delivery late
8 reports · 11% of complaintssteady“this time it took weeks to recieve my stuff”
The company replied on 2026-09-11: “Good afternoon and thank you for shopping with Holabird Sports. Our sincere apologies for the delay with your order. I do see there was a delay due to an inventory shortage, so my sincere apologies.…”
Our classifier read this reply as a substantive response.
“after two weeks it still has not arrived”
The company replied on 2026-08-04: “Good afternoon, and thank you for shopping with Holabird Sports. I am sorry you did not have a great experience. I have reviewed your order and see it was placed on 7/24 at 9 PM EST. That is a Friday…”
Our classifier read this reply as a substantive response.
“My shoes haven’t arrived their the Yonex Power Cushion Ad-Accel Women's.”
The company replied on 2025-07-18: “Good evening. Can you please reach out to us at [email protected]. We are unable to locate any order under your name, and since this was not linked to an order email, we are unable to reach…”
Our classifier read this reply as a deflection.
Faulty product
8 reports · 11% of complaintsfalling“Holabird was out of my size and could not replace the defective pair with the same color”
The company replied on 2025-06-18: “Good morning. My sincere apologies for the experience you had with us. You are correct that most of our reviews, and any business on Trust Pilot, or any review platform comes from automated emails…”
Our classifier read this reply as a template response.
“fell completely apart after 5 runs”
The company replied on 2025-05-15: “Elizabeth- Good evening and thank you for shopping with Holabird Sports. I am so sorry to hear you're having issues with your shoes. First and foremost, Holabird Sports does NOT produce any of the…”
Our classifier read this reply as a deflection.
“I had to follow up with them 4 weeks after at which time I received a refund.”
The company replied on 2025-03-09: “Good evening and thank you for shopping with Holabird Sports. We have reached out to Trust Pilot to receive your information since this review was not linked to one of our orders so we have way of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
8 reports · 11% of complaintsfalling“Holabird was out of my size and could not replace the defective pair with the same color”
The company replied on 2025-06-18: “Good morning. My sincere apologies for the experience you had with us. You are correct that most of our reviews, and any business on Trust Pilot, or any review platform comes from automated emails…”
Our classifier read this reply as a template response.
“This is a company that will take your payment but won't stand behind their deliveries.”
The company replied on 2025-04-14: “Good evening and thank you for shopping with Holabird Sports. We are sorry to hear you did not have a great experience with us, but rest assured we take our customer service with the utmost…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Holabird received my shoes and issued a refund of zero dollars.”
The company replied on 2024-01-30: “Derrick- Good evening and thank you for shopping with Holabird Sports. I am sorry for the frustration with your order and understand where you are coming from about the up on the air nature about a…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Refunds delayed
6 reports · 8% of complaintsrising since 2026-01“No refund has been made, and I have not received any replies to my letters, although I have written repeatedly.”
The company replied on 2026-07-31: “Good morning and thank you for shopping with Holabird Sports. My sincere apologies for the delay with your refund. I see your package is on it's way back to us according to the USPS with the last…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“No response from customer service.”
The company replied on 2026-06-13: “Maria- Good morning and thank you for shopping with Holabird Sports. My sincere apologies for the issue with your order. I see your order was refunded because we did not have your desired size for…”
Our classifier read this reply as a substantive response.
It promised: refund.
“They cancelled my order and I don't think they have refunded my money.”
The company replied on 2026-01-15: “Thank you for shopping with Holabird Sports. Unfortunately, at this time, your order was canceled for security purposes. Our credit card processor alerted us to a potentially fraudulent transaction,…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.