Golf Online • Golf Shop • #GoingThatExtraYard: most-reported complaints
Automated analysis of 480 public Trustpilot reviews published 2025-08-19 to 2026-09-19. TrustScore 4.9 from 38,838 total reviews — see the Trustpilot page. Quick answer: is Golf Online • Golf Shop • #GoingThatExtraYard legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 22% of the 45 complaints identified in the last year. Issues regarding products not matching their descriptions made up 20% of complaints and show a rising trend. Faulty products and late deliveries were also cited, representing 18% and 16% of complaints respectively, with no significant change in frequency for these issues.
How to reach Golf Online • Golf Shop • #GoingThatExtraYard
These are the contact details Golf Online • Golf Shop • #GoingThatExtraYard publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone + 44 (0) 208 951 6080, email [email protected], address Woodfield house, London, Ha7 1JS, GB.
The company claimed its Trustpilot profile on 2014-05-14, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 4 of 51 in Golf shop. We last checked this profile on 2026-09-23 and found 25 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.7★ on Google (153 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (96%, 0.1d) · 2026-08-18 (96%, 0.1d) · 2026-08-21 (96%, 0.1d) · 2026-08-24 (96%, 0.1d) · 2026-08-27 (96%, 0.1d) · 2026-09-01 (96%, 0.0d) · 2026-09-04 (96%, 0.0d) · 2026-09-07 (96%, 0.0d) · 2026-09-11 (96%, 0.0d) · 2026-09-14 (96%, 0.0d) · 2026-09-17 (97%, 0.0d) · 2026-09-20 (97%, 0.0d) · 2026-09-23 (97%, 0.0d).
Severity: 0% of this company’s 45 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2019, 20% of 10 one-to-three-star reviews were 1★; in December 2020, 50% of 12.
Counted from July 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 8.5 days between the experience and publishing their negative review (153 reviews record both dates).
What their policy promises
delivery promise: free next-day delivery
“FREE Next-Day Delivery on Galvin Green Orders Over £100”
delivery promise: registered post
“The prizes will be sent via registered post to the address supplied.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +50/-51 lines; added: ⚪ Windproof Apparel - Up To 60% OFF | * Drivers ( 112 ); removed: ⚪ FREE Dozen RB Balls With JPX One Driver | ⚪ FREE Motocaddy Essential Accessory Pack (snapshot)
- 2026-09-08: +67/-66 lines; added: * Drivers ( 113 ) | * Fairway Woods ( 89 ); removed: * Drivers ( 115 ) | * Fairway Woods ( 92 ) (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 405 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of under a day.
Reply quality: of 405 company replies to negative reviews analysed, 50% engaged with the specific problem and 13% were generic templates.
6% of its 439 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 22% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 2,331 of this company’s 38,838 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about Golf Online • Golf Shop • #GoingThatExtraYard?
Delivery failed
10 reports · 22% of complaintssteady“As yet no communication back from Golf online”
The company replied on 2026-08-01: “Dear Paul, We are sorry that your order has not been located. However, the statement that you received “no communication” or after-sales service is not accurate. We responded on 29 July, shortly…”
Our classifier read this reply as a deflection.
“I have not received it and have received no evidence of delivery”
The company replied on 2026-07-14: “Dear Stuart, We're sorry to hear about your experience. Having reviewed your order, we can confirm that the item purchased from GolfOnline was 1 x Srixon Distance Golf Balls (12 Balls). According to…”
Our classifier read this reply as a deflection.
“no facility for me too change it (indeed, clicking on 'contact us' resulted in an error message)”
The company replied on 2026-07-10: “Dear Robert Berry, We're sorry to hear about your experience and appreciate your honest feedback. As you've mentioned, the order was placed using an address that was no longer current. During…”
Our classifier read this reply as a deflection.
Not as described
9 reports · 20% of complaintsrising since 2026-06“Prompt delivery but did not fit my putter properly.”
“item I received was nothing like the description provided”
The company replied on 2026-08-27: “Dear Jason, Thank you for your review. We have now located your order by name and carefully reviewed the full correspondence, the product description shown at the time of purchase and the information…”
Our classifier read this reply as a deflection.
“Booking was fine until a week later, got a call saying no rooms were available.”
The company replied on 2026-08-08: “Dear Customer, Thank you for your review. We believe this review may have been left for GolfOnline in error, as we are an online golf retailer and do not handle hotel bookings, accommodation, rooms…”
Our classifier read this reply as a deflection.
Faulty product
8 reports · 18% of complaintssteady“Golf balls ordered were scuffed (apparently brand new)”
The company replied on 2026-09-16: “Dear Andrew, We are sorry to hear that the golf balls arrived scuffed, as brand-new golf balls should not be received in this condition. Please email clear photos of the golf balls, along with your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“26 grade A, 3 with a scuff, 1 with a 10mm cut, 6 discoloured and only 1 TP5x”
The company replied on 2026-07-31: “Dear Duncan, Thank you for taking the time to leave your feedback. We are pleased to hear that the delivery went smoothly, but we are very sorry to learn about the condition and mix of the golf balls…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Avoid sent me a damaged item and then expected me to pay to return it”
The company replied on 2026-06-09: “Dear Nathan, Thank you for your review. We are sorry that you are unhappy, however we do feel it is important to provide the full context for other customers reading this. After your order had…”
Our classifier read this reply as a deflection.
Delivery late
7 reports · 16% of complaintssteady“Asked and paid for express delivery which then took 5 days to arrive”
The company replied on 2026-03-12: “Dear Scott McCaw, We are sorry to see your review and appreciate you bringing this to our attention. After reviewing the order details, the order was placed on Sunday 1st March with a selected…”
Our classifier read this reply as a deflection.
“I have not received my parcel and have emailed both golf online and DX express with no response from either.”
The company replied on 2025-12-07: “Dear Kodi, Thank you for taking the time to leave this review. We are genuinely sorry to hear that your parcel has not yet arrived and understand how frustrating this situation must be. We have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Delivery got cancelled and ended up coming almost 2 weeks late but product was as expected.”
The company replied on 2025-11-28: “Dear Brett, Thank you for taking the time to leave your feedback, and we are genuinely sorry to hear about the delivery issues you’ve encountered. Your order was dispatched from our warehouse on…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Other
5 reports · 11% of complaintsrising since 2026-06“if you want to return an item you will not only forfeit the original shipping costs but you will have to pay for a registered post return.”
The company replied on 2026-08-03: “Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience. At present, we're unable to verify your purchase from the information provided in…”
Our classifier read this reply as a deflection.
“I’ve not bought from this company so I have no idea why they are asking for a review !”
The company replied on 2026-09-01: “Thank you for your review. We have checked our records and can confirm that a purchase was made with GolfOnline.co.uk on 5 July 2026 for an Under Armour Mens MatchPlay Polo Shirt 2026 in…”
Our classifier read this reply as a deflection.
“returns drive you mad”
Support unhelpful
4 reports · 9% of complaintsfalling“Avoid sent me a damaged item and then expected me to pay to return it”
The company replied on 2026-06-09: “Dear Nathan, Thank you for your review. We are sorry that you are unhappy, however we do feel it is important to provide the full context for other customers reading this. After your order had…”
Our classifier read this reply as a deflection.
“You pay to send it back and there's no clear information about what happens and when.”
The company replied on 2025-11-19: “Dear Customer, Thank you for taking the time to share your feedback. We’re sorry to hear of your disappointment regarding the return process. Having reviewed your order for the Pure Golf Ladies…”
Our classifier read this reply as a deflection.
“took a long time to sort issue had to take lots of pictures which felt there was no trust very bad service”
The company replied on 2025-08-25: “Dear Robin Miller. Thank you for your feedback. We believe there may be some confusion here, as we are unable to find any record of a return request under your name for items purchased from…”
Our classifier read this reply as a deflection.
Compare Golf Online • Golf Shop • #GoingThatExtraYard with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.