Think Energy: most-reported complaints
Automated analysis of 163 public Trustpilot reviews published 2023-06-29 to 2026-09-22. TrustScore 4.4 from 487 total reviews — see the Trustpilot page. Quick answer: is Think Energy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 11 out of 27 identified complaints citing this issue. Misleading pricing is the second most common concern, mentioned in 7 complaints, followed by support being unreachable and difficulties with cancellation, each appearing in 6 complaints. The analysis covers 163 reviews from June 2023 to September 2026, but no clear trend can be established for these issues due to insufficient review volume.
How to reach Think Energy
These are the contact details Think Energy publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1.888.923.3633, email [email protected], address 4 Post Office Lane Unit 1288, Green Farms, 06838, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-03-08, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-06. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (1 reviews)
TrustScore over time
4.5 → 4.4 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-09 (90%, 9.8d) · 2026-09-12 (82%, 9.8d) · 2026-09-24 (75%, 9.8d).
Severity: 37% of this company’s 27 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.4 days between the experience and publishing their negative review (28 reviews record both dates).
Measured reply time: across 25 negative reviews that received a public reply, the median wait was 2.2 days — the company profile reports an average of 10 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 25 company replies to negative reviews analysed, 28% engaged with the specific problem and 36% were generic templates.
Review provenance: 93 company-invited reviews in the recent window average 4.95★, while 70 organic (uninvited) reviews average 3.56★.
54% of its 133 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 41% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 88 of this company’s 487 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Think Energy?
Support unhelpful
11 reports · 41% of complaints“But then they send me a bill for the next following month.For a cancellation fee.”
The company replied on 2026-01-12: “Hello Anthony/Mark. Upon investigation and listening to the call, I see that you were enrolled through the Broker, Energy Ogre. Doing so gives them the right to enroll you where they see fit. We did…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They did not send him a paper bill for 3 months then started calling him demanding the money”
The company replied on 2025-05-13: “We’re so sorry to hear about your uncle’s experience. This absolutely isn’t the kind of situation we want for any customer, especially someone relying on paper billing. We’d like to make this right.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They did not disconnect my account when I asked for cancellation.”
The company replied on 2024-11-05: “Thank you for your feedback. We are sorry that you are not satisfied with the agreed upon resolution. Please contact Customer Care if you would like to discuss the matter further.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
7 reports · 26% of complaints“GREEN ENERGY is a scam! Don’t fall for it.”
The company replied on 2025-10-03: “We would love the oportunity to investigate Anita! Please respond to our request for more information.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Still paying a high rate from the old supplier.”
The company replied on 2025-10-03: “Yes, unfortunatly, the Utility determins the start date as they deliver the electricity. You will still see amazing savings!”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“you're stuck in the solar program when you try to quit for a minimum of 4 extra months”
The company replied on 2025-07-09: “Hello Raven. I am unable to find your name in our system. I have requested more information, so if you will please respond with your email and phone number, we would love to look into what could have…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
6 reports · 22% of complaints“Said they'd call me back. Never called.”
The company replied on 2024-11-07: “Hello Daniel! We have requested further information so we can investigate. Please provide as per the request sent by Trustpilot. We would very much like to look into this”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“There does not seem to be any customer service.”
“Difficult to reach the company,can't cancel online”
The company replied on 2025-10-27: “Thank you for your feedback. We strive to make ourselves available to our customers, and our average wait time is 3–4 minutes during our Customer Care hours, Monday–Friday, 8 a.m.–8 p.m. EST.…”
Our classifier read this reply as a deflection.
Hard to cancel
6 reports · 22% of complaints“GREEN ENERGY is a scam! Don’t fall for it.”
The company replied on 2025-10-03: “We would love the oportunity to investigate Anita! Please respond to our request for more information.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“you're stuck in the solar program when you try to quit for a minimum of 4 extra months”
The company replied on 2025-07-09: “Hello Raven. I am unable to find your name in our system. I have requested more information, so if you will please respond with your email and phone number, we would love to look into what could have…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They did not disconnect my account when I asked for cancellation.”
The company replied on 2024-11-05: “Thank you for your feedback. We are sorry that you are not satisfied with the agreed upon resolution. Please contact Customer Care if you would like to discuss the matter further.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
5 reports · 18% of complaints“But then they send me a bill for the next following month.For a cancellation fee.”
The company replied on 2026-01-12: “Hello Anthony/Mark. Upon investigation and listening to the call, I see that you were enrolled through the Broker, Energy Ogre. Doing so gives them the right to enroll you where they see fit. We did…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“tried to scam my card with a $200 charge.”
The company replied on 2025-06-19: “Hello Marti! We are so sorry to hear about this! We have requested more information to look into what happened, so if you could please respond to that request with your phone number and email, we can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They did not send him a paper bill for 3 months then started calling him demanding the money”
The company replied on 2025-05-13: “We’re so sorry to hear about your uncle’s experience. This absolutely isn’t the kind of situation we want for any customer, especially someone relying on paper billing. We’d like to make this right.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Overcharging
3 reports · 11% of complaints“they will take every last $$ they can and never give you a reason why.”
The company replied on 2024-02-02: “Hello Kelli, we are sorry to hear about your frustrations. I see that you have been in touch with our Customer Care Team as well as our Community Solar Team. Your issue has been escalated and they…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“the price had increased to £90.”
“Think raised my rate from .119 to .194 without notifying me.”
The company replied on 2024-12-19: “We are sorry to hear about your frustration Rosana! I have requested further information so I can look into your case. We do reach out to customers who are set to renew and provide them with renewal…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare Think Energy with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.