Your Virtual Office London: most-reported complaints
Automated analysis of 274 public Trustpilot reviews published 2023-01-28 to 2026-09-04. TrustScore 4.9 from 3,848 total reviews — see the Trustpilot page. Quick answer: is Your Virtual Office London legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 15 out of 43 identified complaints citing issues such as unanswered emails. Account and app problems are the second most frequent concern, accounting for 21% of complaints and showing a rising trend. Additionally, 19% of complaints mention that support is unreachable, which is also a rising issue. Other concerns make up the remaining 16% of complaints and are similarly trending upward.
How to reach Your Virtual Office London
These are the contact details Your Virtual Office London publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0207 566 3939, address 124 City Road, London, EC1V 2NX, GB.
The company claimed its Trustpilot profile on 2015-08-10, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-04. Trustpilot ranks it 1 of 23 in Business Administration Service. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (94%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Severity: 26% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (49 reviews record both dates).
What their policy promises
delivery promise: 30% Discount
“Deals with 30% Discount available for New Clients, use code: DEAL30”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +7/-7 lines; added: ⚡Leaves Are Falling, Prices Are Dropping - Sale's On! Deals with 30% Discount available for New Clients, use code: DEAL30⚡ | EU economic crisis will halt the UK's export growth; removed: ⚡Sun's Out - Sale's On! deals with 30% Discount - available for New Clients, use code HOTDEAL26⚡ | 10 Proven Techniques to Keep Your Customers Coming Back (snapshot)
- 2026-09-08: +6/-6 lines; added: 10 Proven Techniques to Keep Your Customers Coming Back | How to Create a Business Plan; removed: Study your competition and achieve more | Points to Consider Before Seeking Funding (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 83 negative reviews that received a public reply, the median wait was 0.2 days — the company profile reports an average of under a day.
Reply quality: of 83 company replies to negative reviews analysed, 37% engaged with the specific problem and 27% were generic templates.
Review provenance: 244 company-invited reviews in the recent window average 4.91★, while 21 organic (uninvited) reviews average 4.00★. Trustpilot notes this company has collected incentivised reviews.
59% of its 245 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 35% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 749 of this company’s 3,848 Trustpilot reviews (19%) were written in the last 12 months.
What are the most common complaints about Your Virtual Office London?
Support unhelpful
15 reports · 35% of complaintssteady“left emails unanswered for days until I called”
The company replied on 2025-06-23: “Hi Demian, I have conducted a search for a "Demian" and i am not able to locate any recent communication from said name. In order to verify this is genuine can you please respond to our trustpilot…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“You receive conflicting instructions about how to proceed with using the services you purchased.”
The company replied on 2025-06-14: “Hi Jake, I am very sorry that there has been an issue. The app in question is "Credas" and the only UK government approved AML KYC independent system. Most of our competitors do actually use "Credas"…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The web portal has almost no functionality other than to add funds.”
The company replied on 2024-08-16: “Hi Antonio, We are sorry to hear that there has been issues with an email bounce bank? In terms of mail processing this is normally processed within a few working days of receiving. We would like to…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Account/app problems
9 reports · 21% of complaintsrising since 2025-11“You receive conflicting instructions about how to proceed with using the services you purchased.”
The company replied on 2025-06-14: “Hi Jake, I am very sorry that there has been an issue. The app in question is "Credas" and the only UK government approved AML KYC independent system. Most of our competitors do actually use "Credas"…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The web portal has almost no functionality other than to add funds.”
The company replied on 2024-08-16: “Hi Antonio, We are sorry to hear that there has been issues with an email bounce bank? In terms of mail processing this is normally processed within a few working days of receiving. We would like to…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“They have cancelled our account without prior notice.”
The company replied on 2025-04-25: “Hi Apartment Wharf. We would like to look into this however we have no record of you as a client. I can see we did request your order details but this hasnt been provided. We will attempt to reach…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
8 reports · 19% of complaintsrising since 2025-11“The company lost the client's Biometric Residence card sent by the Home Office.”
The company replied on 2024-07-01: “Hi Natasha, I am very sorry to hear that an item of mail has been lost. We handled thousands of items daily, and we will be sure to follow this up internally with our team. Please do look out for an…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“left emails unanswered for days until I called”
The company replied on 2025-06-23: “Hi Demian, I have conducted a search for a "Demian" and i am not able to locate any recent communication from said name. In order to verify this is genuine can you please respond to our trustpilot…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“The web portal has almost no functionality other than to add funds.”
The company replied on 2024-08-16: “Hi Antonio, We are sorry to hear that there has been issues with an email bounce bank? In terms of mail processing this is normally processed within a few working days of receiving. We would like to…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Other
7 reports · 16% of complaintsrising since 2025-11“they are now refusing to release it”
The company replied on 2026-03-31: “Hi Jacob, Thank you for your message, and I’m sorry to hear about your experience — I understand how frustrating this situation must feel, particularly where important Companies House correspondence…”
Our classifier read this reply as a substantive response.
“they destroyed 3 letters that were send to them”
The company replied on 2026-02-26: “I am very sorry to hear that your business has been confirmed as high risk. I will ask a senior member of staff to investigate and follow up with you.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I had to close my company, lost a significant amount of money, and the only “support” offered was a partial refund for the unused time.”
The company replied on 2025-10-02: “Dear YACHTPROFESSOR ACADEMY LTD, Unfortunately, HMRC classifies Monaco as a high-risk third country, and as such, we are unable to work with you on this occasion. However, please note the following:…”
Our classifier read this reply as a deflection.
Misleading pricing
4 reports · 9% of complaintsfalling“it clearly states that all mail would be scanned as part of my plan, which isn't true.”
The company replied on 2023-03-25: “Hi Ana, Very sorry to hear you had an issue. I believe we have been in communication and if you want to respond we do aim to reply to all enquiries within a few hours during the working week. On our…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“presented with a higher price”
The company replied on 2025-06-10: “Hi Clive, Sorry to hear you had an issue. We do list all our services on our website and actually have a decision tree diagram on most pages showing you the service recommendation based on your…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“virtual office then refused to honour this deal, stating it was only for new customers.”
The company replied on 2023-09-07: “Hi Sam, A free domain is certainly included and should be emailed directly to you as a PDF document once the order is completed. We can certainly resend this if it hasn't been received? The free…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Refunds delayed
4 reports · 9% of complaintsfalling“Now I am still waiting for confirmation for my full refund that I was told I would get and I am not sure why this is taking so long.”
The company replied on 2023-07-11: “Hi Ayesha, We would love to help however we cant verify this review / order and will reach out to do so. In regards to delays this is normally due to the identity documents not being verified however…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“I was promised a refund, but many days alter, I have still received nothing.”
The company replied on 2025-05-17: “Very sorry to hear of your issues. Our main office is closed over the weekends, however i will assign a senior member of staff to your case for a swift resolution on Monday morning.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“forward to 16 DAYS LATER, & I still haven't received my refund yet.”
The company replied on 2024-11-10: “I am sorry to hear of your issue, i believe that our CS senior management has reached out and is in the process of resolving for you.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare Your Virtual Office London with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.