Companies with the most “poor core service” complaints
What this means and where to escalate →
The core service fails or performs poorly: outages, slow or unreliable service, or work done to a poor standard. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.
| Company | TrustScore | Poor core service reports | Share of its complaints |
|---|---|---|---|
| iD Mobile | 4.2 | 593 | 48% |
| Virgin Media | 2.2 | 593 | 32% |
| Sky | 2.6 | 440 | 27% |
| TalkTalk | 2 | 419 | 34% |
| Tesco Mobile UK | 4.2 | 414 | 25% |
| Jet2holidays | 4.4 | 384 | 21% |
| HomeServe UK | 4.6 | 355 | 31% |
| Three UK | 4.6 | 346 | 33% |
| Vodafone UK | 4.7 | 339 | 30% |
| BOXT | 4.7 | 322 | 33% |
| EE | 4.3 | 316 | 16% |
| Trainline | 4.1 | 297 | 24% |
| BT | 4.2 | 249 | 16% |
| O2 | 2.8 | 221 | 27% |
| DFDS | 4.1 | 218 | 39% |
| Ryanair | 1.2 | 216 | 25% |
| Gigaclear | 4.8 | 203 | 34% |
| British Gas | 4.4 | 199 | 12% |
| FirstPort | 3.8 | 198 | 35% |
| British Airways | 1.6 | 192 | 25% |
| Plusnet | 3.7 | 186 | 39% |
| T-Mobile | 1.4 | 179 | 19% |
| On the Beach | 3.8 | 173 | 9% |
| Hostinger | 4.6 | 172 | 18% |
| TUI UK & Ireland | 4.5 | 167 | 13% |
| The AA Breakdown Cover | 4.8 | 162 | 21% |
| Bolt | 3.7 | 160 | 22% |
| Hive | 4.1 | 146 | 16% |
| Squarespace | 3.5 | 109 | 18% |
| Utilita | 4.3 | 107 | 14% |
| United Utilities | 4.7 | 105 | 43% |
| Thameswater | 3.9 | 96 | 23% |
| Holdcroft Motor Group | 4.1 | 94 | 38% |
| Villa Plus | 4.3 | 87 | 14% |
| ScottishPower | 4.4 | 85 | 7% |
| Wildanet | 4.5 | 82 | 38% |
| Frontier Airlines | 1.1 | 75 | 48% |
| SumUp | 4.2 | 74 | 8% |
| Southwest Airlines | 1.5 | 71 | 50% |
| Octopus Energy | 4.8 | 67 | 7% |
| Southern | 1.6 | 67 | 71% |
| Vodafone Deutschland | 1.3 | 61 | 50% |
| Gateway - Everything Property | 4.4 | 60 | 35% |
| Haven | 2.1 | 50 | 25% |
| hosting.com | 4.7 | 48 | 37% |
| Asda | 1.4 | 46 | 8% |
| EDF UK | 4.8 | 42 | 5% |
| Peacocktv | 1.2 | 40 | 26% |
| NOW | 1.1 | 40 | 18% |
| Ticketmaster UK | 4 | 37 | 7% |
All companies with evidenced “poor core service” complaints, A–Z
194 companies. Every company listed has at least three reviews our census classified under this issue and passes the evidence gate for it (two or more verbatim quotes from distinct reviews); the table above ranks the fifty with the most reports.
- 3 (20)
- ACE AIRPORT PARKING (14)
- Acorn Estate Agents (8)
- Acorn Property Group (9)
- Aerial Direct (14)
- After.com (4)
- ALTA Language Services (9)
- Amazon.com, Inc. (7)
- American Cruise Lines (14)
- Applebee's (36)
- Aquila Heating & Plumbing Ltd (4)
- Arton Plumbing & Heating (11)
- Asda (46)
- Aspects Holidays (5)
- Astra WordPress Theme (4)
- Atlas FM (3)
- Bank of the Philippine Islands (4)
- BBC (24)
- bespokehotels.com (4)
- Big House Experience (3)
- BlueStacks (3)
- Bolt (160)
- BOSS Money (12)
- BOXT (322)
- Bridge Base Online (3)
- British Airways (192)
- British Gas (199)
- britishgardencentres.com (6)
- BT (249)
- C2FO (3)
- Calor (15)
- Capita (22)
- Chestertons (13)
- CI Group (8)
- Classic Journeys (5)
- Collective Property Co. (5)
- Comptoir Libanais (7)
- Cotswold Inns Hotels (3)
- Dash Media Productions LTD (4)
- Destinology (3)
- DFDS (218)
- Diamond Green Energy Ltd (5)
- Dignity Funerals (19)
- Dinso Resort & Villas Ko Chang, Vignette Collection by IHG (35)
- DreamHost (27)
- DSSL Group - Basildon (3)
- E2E Networks (4)
- EC English Language Centres (4)
- EDF France - clients particuliers (6)
- EDF UK (42)
- EE (316)
- Emedgroup (15)
- Enchanting Travels (3)
- Epic Games (5)
- Fasthosts Internet (20)
- Finamply (10)
- FirstMortgage (3)
- FirstPort (198)
- FiveM (6)
- Ford Fuels (12)
- Formula 1 (17)
- Fortray Global Services Limited (3)
- Foxtons (21)
- Frontier Airlines (75)
- G.B.C (14)
- gas-elec Group (3)
- Gateway - Everything Property (60)
- Gigaclear (203)
- Golds Gym (7)
- GRANGE MOTORS (8)
- Hammondproperties (3)
- Hard Rock (9)
- Haven (50)
- Heatable (11)
- Heathrow Airport (6)
- heavenlydesserts.co.uk (9)
- Helloguest (3)
- Hill (6)
- Hive (146)
- Holdcroft Motor Group (94)
- Holidaysplease (4)
- HomeExchange (8)
- HomeServe UK (355)
- Hometree Finance (3)
- HostGator (27)
- hosting.com (48)
- Hostinger (172)
- HostPapa (19)
- Hotstar (14)
- Hypervolt (7)
- iD Mobile (593)
- IgluSki (5)
- Insite Energy (14)
- Instagram (3)
- IONOS | ionos.de (7)
- Islander UK (6)
- it'seeze Web Design | UK Website Designer (5)
- Jacada Travel (5)
- Jet2holidays (384)
- Kandoo Adventures (4)
- Karma Group (4)
- Last.fm (8)
- Lime (5)
- London Stansted Airport (26)
- London Womens Clinic (5)
- Marquee TV (3)
- Maverick Helicopters (6)
- Memoria Direct Cremation & Funerals (7)
- micro1 (11)
- Midcounties (10)
- Monarch Air Group (3)
- Moss (8)
- Newark Airport Long Term Parking (26)
- Northwood GB (12)
- NOW (40)
- O2 (221)
- Octopus Energy (67)
- Octopus Energy España (3)
- On the Beach (173)
- OpenAI (17)
- Orange (14)
- OrangeHost (35)
- PDS (5)
- Peacocktv (40)
- Peru For Less (4)
- Petruth Paddocks Camping (5)
- PIRATE.COM - Rehearsal Studios (11)
- Platypus Tours (10)
- Plusnet (186)
- Policybazaar UAE (3)
- Premier Workspaces (4)
- Prince Visa Service (5)
- Priory (13)
- PROGAS HEATING SERVICES LTD (9)
- Proton VPN (35)
- QLAW (3)
- RED Driving School (19)
- Ruthin Castle Hotel (10)
- Ryanair (216)
- Salt Mobile (23)
- ScalaHosting (15)
- ScottishPower (85)
- Scrum.org (5)
- Severn Trent (34)
- SiteGround (16)
- Sky (440)
- Slomin's Inc. (13)
- SMTP2GO (6)
- Soho66 (7)
- SoundCloud (7)
- Southern (67)
- Southwest Airlines (71)
- Squarespace (109)
- stgileshotels.com (9)
- STL (3)
- SumUp (74)
- Sunrun (10)
- T-Mobile (179)
- TalkTalk (419)
- Terravision (9)
- Tesco Mobile UK (414)
- Thameswater (96)
- The AA Breakdown Cover (162)
- The Carwash Company (13)
- The Edinburgh Boiler Company (11)
- Three UK (346)
- Ticketmaster UK (37)
- TradingFXVPS (3)
- Trainline (297)
- Travel Counsellors (8)
- Trinity College London (19)
- true.th (4)
- TUI Belgium (4)
- TUI Nederland (13)
- TUI UK & Ireland (167)
- TUI.com Deutschland (12)
- TÜV Rheinland (13)
- UENI (8)
- United (28)
- United Utilities (105)
- Unlimited Web Hosting (15)
- US Ghost Adventures (9)
- Utilita (107)
- Villa Plus (87)
- Virgin Atlantic (20)
- Virgin Media (593)
- Vodafone Deutschland (61)
- Vodafone España (28)
- Vodafone Italia (30)
- Vodafone UK (339)
- Warmworks (22)
- Wildanet (82)
- Worcester Bosch (16)
- Z Hotels (3)