LetsGoCover: most-reported complaints
Automated analysis of 272 public Trustpilot reviews published 2020-10-05 to 2026-09-01. TrustScore 4.9 from 3,629 total reviews — see the Trustpilot page. Quick answer: is LetsGoCover legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 14 out of 44 identified complaints citing this issue. A similar number of complaints, also totaling 14, fall under the category of 'Other,' which includes reports of being bombarded with calls after inquiring about life insurance. Nine complaints mention that support is unreachable, while three complaints state that it is hard to cancel the service.
How to reach LetsGoCover
These are the contact details LetsGoCover publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02038000838, email [email protected].
The company claimed its Trustpilot profile on 2023-05-18, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-24. Trustpilot ranks it 28 of 170 in Insurance Broker. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (83%, 1.0d) · 2026-08-18 (100%, 1.0d) · 2026-08-21 (86%, 1.0d) · 2026-08-24 (86%, 1.0d) · 2026-08-27 (100%, 1.4d) · 2026-09-02 (100%, 1.4d) · 2026-09-08 (100%, 1.4d) · 2026-09-11 (100%, 1.4d) · 2026-09-14 (100%, 1.4d) · 2026-09-17 (100%, 1.4d) · 2026-09-21 (100%, 1.4d) · 2026-09-24 (100%, 1.4d).
Severity: 27% of this company’s 44 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.5 days between the experience and publishing their negative review (33 reviews record both dates).
What their policy promises
support availability: Email, Phone, SMS, WhatsApp, or pre-paid post
“we will do so by Email, Phone, SMS, WhatsApp, or by pre-paid post”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 59 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of 1 days.
Reply quality: of 59 company replies to negative reviews analysed, 32% engaged with the specific problem and 59% were generic templates.
24% of its 224 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 32% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 403 of this company’s 3,629 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about LetsGoCover?
Support unhelpful
14 reports · 32% of complaintsfalling“Badgered for a while then finally took the cover and it's been a nitemare since.”
The company replied on 2024-05-07: “I am really sorry that we have let you down Melanie, Please let me know your details and I will work to solve any issues for you. [email protected]”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“its been nearly 9 months claim is still in process”
The company replied on 2026-08-24: “We’re sorry to hear that you remain unhappy with your experience. Your concerns have previously been reviewed through our formal complaints process. We would also like to clarify that we do not…”
Our classifier read this reply as a deflection.
“His pitch included the hooks that 12th and 24th months premiums would be waivered.”
The company replied on 2022-05-23: “I am sorry that you feel that you have been misled by our agent. The language used is misleading because the 12th & 24th premium are not waived they are refunded which is between Enduralife and the…”
Our classifier read this reply as a deflection.
Other
14 reports · 32% of complaintsrising since 2024-12“Enquired about life insurance online, was then literally bombarded with calls...5 or 6 a day over a number of weeks”
The company replied on 2024-04-03: “We are really sorry that you have experienced a poor service with lets Go Cover Donna. It was not our intention and had we known we would have stopped trying to contact you. We realise that many…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Please stop constantly contacting me”
The company replied on 2024-01-31: “I am really sorry that we have not lived up to our own high standards so please accept my apologies for the inconvenience. I can't track your details through Trustpilot to opt you out of future…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“I'm still bombarded with calls from different numbers multiple times a day.”
The company replied on 2025-06-10: “Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience. Your feedback is incredibly important to us, as it helps us improve and ensure we provide the…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
9 reports · 20% of complaintssteady“since then I have had 15 more phone calls. All from different numbers so I can't even block them.”
The company replied on 2024-07-16: “I am really sorry if we have not lived up to our usual high standard when trying to contact you. We would have needed to speak to you in order to clarify your quotes so I am sorry if you feel we let…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“its been nearly 9 months claim is still in process”
The company replied on 2026-08-24: “We’re sorry to hear that you remain unhappy with your experience. Your concerns have previously been reviewed through our formal complaints process. We would also like to clarify that we do not…”
Our classifier read this reply as a deflection.
“I’ve emailed them and asked to not contact me which they are ignoring.”
The company replied on 2025-11-17: “We’re sorry to hear about your experience and appreciate your feedback. Please contact us at [email protected] or give us a ring on 020 3800 0838 so we can discuss your concerns…”
Our classifier read this reply as a template response.
Hard to cancel
3 reports · 7% of complaintsfalling“I told you to cancel and you are still taking my money”
The company replied on 2022-05-18: “I am sorry we haven't lived up to the high standards we set ourselves and you feel that we have let you down. Unfortunately, we can inform the insurer of your desire to cancel the policy but only the…”
Our classifier read this reply as a deflection.
“I told them I was no longer interested yet they kept calling.”
The company replied on 2021-02-12: “Dear Miss Hardcastle, Thank you for bringing your concerns and observations to our attention, following your recent interaction with Enduralife. I am pleased to confirm that we have successfully…”
Our classifier read this reply as a template response.
“I kind of got railroaded into signing up”
The company replied on 2022-05-06: “I am sorry that we fell well below our own high standards in trying to help you secure the right policy. I will ensure we investigate your complaint and carry out remedial training with the agent…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Overcharging
2 reports · 4% of complaintsrising since 2024-12“I was promised cashback during my policy when paying in after three years”
The company replied on 2025-01-17: “We’re sorry to hear about your experience and appreciate your feedback. Please contact us at [email protected] or give us a ring on 020 3800 0838 so we can discuss your concerns…”
Our classifier read this reply as a template response.
“His pitch included the hooks that 12th and 24th months premiums would be waivered.”
The company replied on 2022-05-23: “I am sorry that you feel that you have been misled by our agent. The language used is misleading because the 12th & 24th premium are not waived they are refunded which is between Enduralife and the…”
Our classifier read this reply as a deflection.
Warranty disputes
2 reports · 4% of complaintsrising since 2024-12“when it comes to claim they bring all those hidden points as an excuse for not paying”
The company replied on 2026-03-13: “We’re sorry to read your review and are disappointed to hear that you feel this way. We take all client concerns seriously and can confirm that your matter has already been reviewed through the…”
Our classifier read this reply as a template response.
“10 months later, now they say they need a grant of representation which my solicitor has sent even though it's not needed”
The company replied on 2025-10-20: “Dear Irene, We are deeply sorry to hear about the passing of your husband, and we want to express our sincere condolences to you and your family during this very difficult time. We fully understand…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare LetsGoCover with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.