Microsoft: most-reported complaints
Automated analysis of 169 public Trustpilot reviews published 2026-07-17 to 2026-09-27. TrustScore 1.2 from 4,067 total reviews — see the Trustpilot page. Quick answer: is Microsoft legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, citing issues where services fail to recognize user accounts. Customer support is another frequent concern, with many noting that representatives are unhelpful or that contact channels are unreachable. Additionally, some reviewers complain about receiving faulty products and being refused refunds or replacements.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-05-21. We last checked this profile on 2026-09-27 and found 7 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.4★ on Google (684 reviews) — a 3.2-star gap between its Trustpilot and Google scores.
TrustScore over time
1.2 → 1.2 across 10 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 31% of this company’s 149 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (165 reviews record both dates).
Sector benchmark: account/app problems makes up 36% of this company’s complaints vs a 15% median across 112 ranked companies in its sector.
Review velocity: 1,199 of this company’s 4,067 Trustpilot reviews (29%) were written in the last 12 months.
What are the most common complaints about Microsoft?
Account/app problems
54 reports · 36% of complaintsfalling“it still isn't recognising the account”
2 readers marked this review helpful on Trustpilot.
“when you cannot even enable an account holder to access their account”
1 reader marked this review helpful on Trustpilot.
“Microsoft don’t have an email “contact” online, the “given” contact number is 13 20 58, but it just doesn’t work!!”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
48 reports · 32% of complaintssteady“Possibly the worst customer support i have ever encountered”
1 reader marked this review helpful on Trustpilot.
“refused to replace or refund my over $1300 I spent on this piece of trash”
1 reader marked this review helpful on Trustpilot.
“their security so slop and can easily bypass for the hacker”
1 reader marked this review helpful on Trustpilot.
Support unreachable
40 reports · 27% of complaintssteady“Microsoft don’t have an email “contact” online, the “given” contact number is 13 20 58, but it just doesn’t work!!”
1 reader marked this review helpful on Trustpilot.
“2 weeks of trying to speak to a human to get my email issue resolved.”
1 reader marked this review helpful on Trustpilot.
“windows only allows me to put in other peoples emails and not my own”
1 reader marked this review helpful on Trustpilot.
Faulty product
24 reports · 16% of complaintssteady“refused to replace or refund my over $1300 I spent on this piece of trash”
1 reader marked this review helpful on Trustpilot.
“return option has been removed from my order page”
1 reader marked this review helpful on Trustpilot.
“pc gets locked behind a bitlocker screen”
1 reader marked this review helpful on Trustpilot.
Other
15 reports · 10% of complaintsrising since 2026-09“pushes functional electronics toward landfill waste”
1 reader marked this review helpful on Trustpilot.
“Someone will one day make an alternative that works well”
1 reader marked this review helpful on Trustpilot.
“I am disgusted by the snooping in my laptop which I just experiencend today”
Subscription trap
8 reports · 5% of complaintssteady“they don’t bother to answer totally disappointed”
“I tried canceling my subscription last year but was not able”
“I couldn't access the Microsoft 365 business account.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.