Stitch: most-reported complaints
Automated analysis of 415 public Trustpilot reviews published 2022-09-25 to 2026-09-21. TrustScore 4.6 from 1,819 total reviews — see the Trustpilot page. Quick answer: is Stitch legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 25% of the 93 identified complaints. Misleading pricing is the second most common concern, cited in 22% of complaints, while account and app problems make up 18%. Subscription traps are reported in 13% of complaints. Trends indicate that 'Other' complaints are rising, whereas misleading pricing complaints are falling, with the remaining categories showing flat trends.
How to reach Stitch
These are the contact details Stitch publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 415 800 2918 or +61 2 8880 0371, email [email protected].
The company claimed its Trustpilot profile on 2021-12-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-10. Trustpilot ranks it 1 of 3 in Social Club. We last checked this profile on 2026-09-24 and found 12 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.7 → 4.6 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 1.4d) · 2026-08-20 (100%, 1.4d) · 2026-08-24 (92%, 1.4d) · 2026-08-27 (97%, 1.4d) · 2026-08-30 (97%, 1.4d) · 2026-09-02 (95%, 1.4d) · 2026-09-08 (95%, 1.3d) · 2026-09-12 (100%, 1.3d) · 2026-09-15 (100%, 1.3d) · 2026-09-18 (100%, 1.3d) · 2026-09-21 (100%, 1.3d) · 2026-09-24 (98%, 1.3d).
Severity: 14% of this company’s 93 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.5 days between the experience and publishing their negative review (136 reviews record both dates).
What their policy promises
refund window: free
“Join for free today with a Limited membership”
refund window: N/A
“we can't wait to meet you!”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +3/-3 lines; added: Stitch makes keeping your social life active after 50 simple by offering activities, events, discussions and interest groups that fit naturally into your routine, because it shouldn't feel like a puzzle you have to solve on your own. You don't have to worry about feeling awkward about going to event; removed: Life after 50 can still be full of fresh plans, shared interests and new people worth knowing, and Stitch brings that together in one convenient place. We are a trusted global community where like-minded people can meet others in the same stage of life and enjoy a social life with more to look forwa (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 130 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of 1 days.
Reply quality: of 130 company replies to negative reviews analysed, 38% engaged with the specific problem and 15% were generic templates.
35% of its 242 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 25% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 868 of this company’s 1,819 Trustpilot reviews (48%) were written in the last 12 months.
What are the most common complaints about Stitch?
Other
23 reports · 25% of complaintsrising since 2025-09“You pay $129 for absolutely nothing. This is a sham.”
The company replied on 2025-06-08: “Hi Gabriella, we're very concerned to hear you didn't have a good experience with some of the people you met at your first Stitch activity. We do have rules and guidelines in place to encourage…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“This is a scam!”
The company replied on 2023-05-01: “Dear Greg, It's Andrew here, founder of both Stitch.net and Wipeoutloneliness.org. I would respectfully ask you to reword your review of Stitch. While it's completely fine for you to feel that the…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“Not very helpful this site wants you to stay on instead of meeting someone I gave out my number and they red flagged me.”
The company replied on 2025-11-04: “Hi Ian, the warning system only alerts people to be careful about sharing their personal contact information without reason; it doesn't stop you from contacting other members. This is only there to…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
Misleading pricing
20 reports · 22% of complaintsfalling“This is NOT a free site.”
The company replied on 2025-08-14: “Hi Nomame, sorry to hear you've got the impression that you can't do anything as a Limited member, but that is most definitely not the case! Limited members can suggest events and activities, respond…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“It’s a total scam and is not true to what was advertised.”
The company replied on 2025-01-13: “Hi Bonnie, the community may not be active in every neighborhood yet, but it's not true to say we have very few members in the US, when Stitch's biggest membership by far is in the US. If you live in…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“I signed up for a full subscription and I’m not impressed”
The company replied on 2025-11-13: “Updated reply 17 Nov 2025: Hi Joanna, it seems you're confusing revenue with profit. Non-profits obviously don't generate a profit, but that doesn't mean they don't generate revenue: almost every…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
Account/app problems
17 reports · 18% of complaintssteady“Stitch wanted me to get a code then write the code on paper then hold it upside down & with a photo of myself, then upload another photo of myself.”
The company replied on 2023-07-17: “Hi Bonnie, We're really sorry that the purpose of the verification process wasn't clear. Unfortunately, we've found that phone number verification alone doesn't protect the community from scammers —…”
Our classifier read this reply as a substantive response.
5 readers marked this review helpful on Trustpilot.
“Haven’t been able to verify myself yet”
The company replied on 2025-08-18: “Hi Sima, we're really sorry that the existence of scammers on the Internet means we have to ask members to verify themselves. We wish scammers didn't exist! But since they do, we need to ask members…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“deleting my not-completely-set-up profile seems to be a real issue?!?!”
The company replied on 2024-11-21: “Hi Susanne, it sounds as if there has been some misunderstanding, I'm not quite sure what you mean about "keeping you in the mix". The moment you click the "deactivate your account" button, your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Subscription trap
12 reports · 13% of complaintssteady“When I ask for a refund, I was offered $40 short $60 and they deducted it from my account”
The company replied on 2025-01-09: “Hi Irene, sorry to hear you found there wasn't a lot of activity in your area. As we explained when you contacted Stitch about your account, members of Stitch have a choice between an annual…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“need to figure out how to ask for a refund”
The company replied on 2024-06-26: “Hi Susan, sorry to hear you haven't found much activity happening in your area yet. The idea with Stitch is that you get to see the amount of local activity before you decide to join (so you can make…”
Our classifier read this reply as a substantive response.
It promised: refund.
5 readers marked this review helpful on Trustpilot.
“Today, without any prior notification, I see £60 has been taken from my account as a subscription fee”
The company replied on 2024-03-14: “Hi Linda, it's Andrew here from Stitch. We are incredibly sorry that this has happened, but please don't worry, we will be able to sort it out for you and make sure you get a refund. First of all,…”
Our classifier read this reply as a substantive response.
It promised: refund.
4 readers marked this review helpful on Trustpilot.
Support unhelpful
11 reports · 12% of complaintsrising since 2025-09“Stitch deleted the event and claimed I cancelled it. That was not true.”
The company replied on 2026-04-13: “Hi Robert, it sounds as if you have slightly the wrong idea about why members choose to be full members of Stitch. It's not related to whether events occur in a public space or not, that's very much…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“it was kind of fruitless after a while.”
The company replied on 2025-09-14: “Thanks for taking the time to leave a review, Timothy. The community in Toronto has only got started over the last few months, which would explain why you didn't see much activity when you first…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“the App and the web Stitch function does NOT allow the organiser to send an invitation to other members”
The company replied on 2025-05-12: “Hi Annie, thanks for taking the time to share your feedback and frustrations with the Stitch app. It sounds as if the response you received from the Stitch Support team didn't explain things…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Refund refused
10 reports · 11% of complaintsfalling“When I ask for a refund, I was offered $40 short $60 and they deducted it from my account”
The company replied on 2025-01-09: “Hi Irene, sorry to hear you found there wasn't a lot of activity in your area. As we explained when you contacted Stitch about your account, members of Stitch have a choice between an annual…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“need to figure out how to ask for a refund”
The company replied on 2024-06-26: “Hi Susan, sorry to hear you haven't found much activity happening in your area yet. The idea with Stitch is that you get to see the amount of local activity before you decide to join (so you can make…”
Our classifier read this reply as a substantive response.
It promised: refund.
5 readers marked this review helpful on Trustpilot.
“I would like a refund please.”
The company replied on 2024-11-21: “Hi Anne, I'm sorry to hear you found there wasn't much activity in your area yet. Stitch has a program designed to start communities in new areas (we've started over 50 new communities in the last 6…”
Our classifier read this reply as a substantive response.
It promised: refund.
4 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.