RS Electrical Supplies: most-reported complaints
Automated analysis of 129 public Trustpilot reviews published 2022-09-12 to 2026-08-20. TrustScore 3.4 from 7,188 total reviews — see the Trustpilot page. Quick answer: is RS Electrical Supplies legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with late deliveries, which accounted for 48% of the 63 complaints identified across 129 reviews. Support-related problems were also frequent, with customers citing unreachable and unhelpful service as significant concerns. While reports of late deliveries have been falling, complaints about support being unreachable and unhelpful have been rising.
How to reach RS Electrical Supplies
These are the contact details RS Electrical Supplies publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 01384 379921, email [email protected], address Unit 2 City Estate, Corngreaves Road, Cradley Heath, West Midlands, B64 7EP, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-05-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-06. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.2★ on Google (121 reviews)
Severity: 17% of this company’s 63 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2017, 40% of 10 one-to-three-star reviews were 1★; in December 2020, 50% of 14.
Counted from December 2017 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 7.8 days between the experience and publishing their negative review (65 reviews record both dates).
Measured reply time: across 118 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of 17 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 118 company replies to negative reviews analysed, 48% engaged with the specific problem and 21% were generic templates.
Review provenance: 54 company-invited reviews in the recent window average 4.48★, while 46 organic (uninvited) reviews average 2.65★.
4% of its 56 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 48% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 14 of this company’s 7,188 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about RS Electrical Supplies?
Delivery late
30 reports · 48% of complaintsfalling“Monday morning spoke with different person to find out that my stuff is no send yet.”
2 readers marked this review helpful on Trustpilot.
“Failed to let me know an item was out of stock for days and when I called to find out why our order had not arrived”
1 reader marked this review helpful on Trustpilot.
“Had to harass them to get my delivery after paying up front, 3 months later the item has stopped working”
1 reader marked this review helpful on Trustpilot.
Support unreachable
19 reports · 30% of complaintsrising since 2024-06“I ordered some items on 29th August and they still didn't arrive”
2 readers marked this review helpful on Trustpilot.
“Had to harass them to get my delivery after paying up front, 3 months later the item has stopped working”
1 reader marked this review helpful on Trustpilot.
“It has now been over a month since I returned the goods, I was promised a phone call from a 'manager'”
1 reader marked this review helpful on Trustpilot.
Delivery failed
13 reports · 21% of complaintssteady“I ordered some items on 29th August and they still didn't arrive”
2 readers marked this review helpful on Trustpilot.
“Ordered delivered but got stolen. Contacted company and like many other reviews here, no response to emails.”
1 reader marked this review helpful on Trustpilot.
“I ordered "in stock" supplies 3 weeks ago but have not received them”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
10 reports · 16% of complaintsrising since 2024-06“Monday morning spoke with different person to find out that my stuff is no send yet.”
2 readers marked this review helpful on Trustpilot.
“Failed to let me know an item was out of stock for days and when I called to find out why our order had not arrived”
1 reader marked this review helpful on Trustpilot.
“Waited until Monday and gave them a call to chase up order and got treated with an obnoxious rude woman”
1 reader marked this review helpful on Trustpilot.
Faulty product
7 reports · 11% of complaintsfalling“Ordered items and they were defective.”
1 reader marked this review helpful on Trustpilot.
“Had to harass them to get my delivery after paying up front, 3 months later the item has stopped working”
1 reader marked this review helpful on Trustpilot.
“Product arrived with missing parts and damaged.”
Refund refused
7 reports · 11% of complaintsrising since 2024-06“the item received was really awful (looked and felt too cheap to use)”
2 readers marked this review helpful on Trustpilot.
“Ordered items and they were defective.”
1 reader marked this review helpful on Trustpilot.
“It has now been over a month since I returned the goods, I was promised a phone call from a 'manager'”
1 reader marked this review helpful on Trustpilot.
Compare RS Electrical Supplies with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.